Duplicate and wrong Inventory information

Question

I have a couple of PCs which show duplicate entries in the inventory list of one device - of course they are really on 10.3.4:
ZENworks Adaptive Agent, Windows 10.3.2.41992(C:\Program Files (x86)\...\bin)
ZENworks Adaptive Agent, Windows 10.3.4.13979(C:\Program Files (x86)\...\bin)
ZENworks Bundle Module 10.3.4.13489(C:\Program Files (x86)\...\modules)
ZENworks Distribution Point 10.3.2.948(C:\Program Files (x86)\...\modules)
ZENworks Distribution Point 10.3.4.13352(C:\Program Files (x86)\...\modules)
ZENworks Imaging Agent 10.3.1.68101(C:\Program Files (x86)\...\preboot)
ZENworks Imaging Agent 10.3.1.23161(C:\Program Files (x86)\...\preboot)
ZENworks Imaging Module 10.3.4.13489(C:\Program Files (x86)\...\modules)
ZENworks Inventory Module 10.3.4.13489(C:\Program Files (x86)\...\modules)
ZENworks Personality Migration 10.3.0.58097(C:\Program Files (x86)\...\Personality Migration)
ZENworks Policy Module 10.3.4.13490(C:\Program Files (x86)\...\modules)
ZENworks Policy Module 10.3.2.7941(C:\Program Files (x86)\...\modules)
ZENworks Remote Management Module 10.3.4.13489(C:\Program Files (x86)\...\modules)
ZENworks User Management 10.3.4.13352(C:\Program Files (x86)\...\modules)
ZENworks User Management 10.3.2.48715(C:\Program Files (x86)\...\modules)
ZENworks Wake-on-LAN Handler 10.3.4.13490(C:\Program Files (x86)\...\handlers)
How can I get rid of the wrong entries? Inventory update is performed twice a week.
Servers: 2 prim Server w2k8r2sp1 with ZCM 11.2.2 with MS-SQL 2008 DB
Clients: mainly Win7 64bit SP1 with ZCM Agent 10.3.4 -waiting to upgrade to 11.2.3 due to multiple reboots for previous versions.
Klaus

Answer 1

Does the "local workstation" version of the inventory report (accessed from the ZENworks Agent properties on that workstation) also show both versions, or is it correct?
I'm seeing something similar (but not entirely identical) on a few workstations - not just one, but certainly not all.
In my case, the "Detailed Hardware/Software Inventory" report on the workstation object in ZENworks Control Center gives, among other things, the following snippet:
Code:
Novell ZENworks Adaptive Agent 11.1.0.12959(C:\Program Files\...\bin) Network Config. Mgmt.
Novell ZENworks Adaptive Agent, Windows 10.3.3.44626(C:\Program Files\...\bin) Network Config. Mgmt.
Novell ZENworks Asset Management 10.3.3.2458(C:\Program Files\...\modules) Asset Mgmt PC Inventory
Novell ZENworks Asset Management Module 11.1.0.10525(C:\Program Files\...\modules) Asset Mgmt PC Inventory
The "local workstation" version of the inventory report for that workstation, however, shows only the 11.1 versions of each of the various components.
I've found this on three workstations so far, all of them checked on because they are listed under the older ZENworks Agent version in the predefined "Software Applications By Manufacturer" report. In one of the three cases (the one shown above), the "old" version is 10.3.3; in the other two, the "old" version is 10.2.0. All three of them appear to be running Windows XP, although the vast majority of our organization is on 64-bit Windows 7 SP1.
In one case, I "fixed" the problem by deleting the workstation object, refreshing the affected workstation (to re-create the object), running the inventory scan, refreshing again, and running the scan again. That's not actually a solution, but it did get rid of the erroneous data from that inventory record. (The double refresh-and-scan is because after the first pair, the "inventory scan" had found no software at all, including the operating system. I'm guessing it had not had time to pick up the appropriate product-recognition data.)
All I've been able to find so far about this online is explicit statements, from old ZENworks versions, that there is no way to remove the inventory data without deleting the workstation object. I hope that claim is now out of date, but I don't see anything to contradict it.