!!!Duplicate folio appearing in viewer!!!

We recently had an app approved in the app store. Upon distributing our first folio, we noticed an error in the content, fixed it and pushed out an update. iPad 1&2 users that previously downloaded the app received a notification that an update to the issue was available. Upon downloading, their library started displaying duplicate versions of the folio. (See attached screenshot). The second version is showing the cover horizontally and appears to be an older version of our issue. This doesn't appear anywhere in our folio producer dashboard. Also, when tapping on the horizontal cover it displays what appears to be outdated content.
Has anyone else experienced this? The only way we've found to fix this is to delete and reinstall the app. However, we can't expect users who've already downloaded the app to know to do this and we don't want them seeing content that is incorrect. It's urgent that we fix this. Any thoughts/suggestions are welcomed!
Christopher

Can you send the productID of the folio that has this problem? I have a suspicion, but I want to investigate before giving you guidance.
Thanks.

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Duplicate folio appears in content viewer

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The idea is: the one with the blue ribbon is your 'work file' which you can edit, update etc. The published folio is 'frozen' and won't reflect changes untill you choose Update from the on-line Folio Producer. On your own account you will always see both versions.

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Hello
We have the same problem, of duplicate items. Are you succeed to solve it?
Thank you

I've branched this comment off to a new thread since it was originally a reply to a message more than a year and a half old. Please provide more details on your issue: what device are you on, and what are the pixel dimensions of the folios showing up twice?
Edit: The same user posted another thread about this issue, I'm locking this one since the other thread has more useful information in it.
Neil

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This worked for 2 of my albums that are showing double. I have 4 more that it won't work for and I don't know what to do. I tried renaming it and then naming it back to normal but it goes back to the same thing. Sometimes when I rename it to X some of them are grouped closer so instead of 5 there are 2 and then when I group them back with their regular name they go back to 5. and all the information other than that is completely identical and none of them are marked as compilations. Please help!

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Melanie De Jesus
Mobile: +39 392 9932197
SAY DESIGN s.a.s.
Il giorno 21/lug/2013, alle ore 16:10, Neil Enns - Adobe <[email protected]> ha scritto:
Re: App binary file does not correspond to folios in Adobe Viewer
created by Neil Enns - Adobe in Digital Publishing Suite - View the full discussion
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Why do duplicate albums appear on my iPod Classic screen when there are no duplicates in my iTunes Library?

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It is there...
The title track (Left Of The Middle). Look at the capitalisation of the album name.
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How to remove duplicates that appear on my Library?

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On the PC or Mac in iTunes, in the File-menu, select "Show Duplicates". Clean them there and resync to your iPod.

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Well, you could trade it in for a white one!
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Any ideas as to why unable to view new folio in Content Viewer?

The content viewer is new as well as DPS tools (running InD CS6). Able to create folio with folio builder and view with desktop preview but never shows up in Content Viewer.
Thanks in advance for any help.

Issue was with opm.db file in OOBE folder, as it wasn't accepting the credentials. Renaming fixed it.
Location of OOBE folder on Windows: C:\Users\<username>\AppData\Local\Adobe
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Hello and thank you for your time,
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Mylenium

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Hi All-
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I'm not sure what's causing your content not to be ordered according to the Publication Date settings of the updated folios. Note that unpublishing and republishing can sometimes cause problems with folio updates not being available. If you need to unpublish a folio, you're better off creating a new folio with that same content.

!!!Duplicate folio appearing in viewer!!!

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