Duplicate folio appears in content viewer

I recently built and released a folio. My Adobe Content Viewer app on iPad now displays two identical issues. How do I get rid of the duplicate?

The idea is: the one with the blue ribbon is your 'work file' which you can edit, update etc. The published folio is 'frozen' and won't reflect changes untill you choose Update from the on-line Folio Producer. On your own account you will always see both versions.

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    Use library filters.

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    A mistake on my part, but an interesting "glitch" either way.
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    Hello,
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    Hello Neil,
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    Thanks - I was hoping for something built in as the problem with this folio was that there were errors in the indesign software (had to uninstall and reinstall) and so the folio was not able to complete the download. So there was no option to "archive". I can imagine that a folio not being able to properly download would not be that unusual and having to uninstall and reinstall the content viewer is a nuisance!
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    Thanks for your help - I will report back what happens

  • How do I view folios in Adobe Content Viewer on device?

    Hello,
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  • Folio showing in Content Viewer, but not when published in Custom Content Viewer... please help...!

    I shared a folio to review it in the Content Viewer and everything looks ok, but when published (public / free) custom viewer (v24) doesn't show it. What could be the problem?
    Thanks, and excuse my english...

    I am guessing two things:
    1. You created the folio and uploaded to id [email protected] Then you shared with [email protected]
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  • Folio Builder and Content Viewer Down

    The Folio Builder in InDesign is not loading for me. It is stuck in the loading wheel. The Content Viewer on the iPad gives me "Authentification failed" when I try to sign in. I checked the DPS status (http://status.adobedps.com/) and Production: Publishing is yellow, but I want to make sure this issue is known and being addressed. There are notes from yesterday (Feb 3), but nothing new added today (Feb 4).
    Most of my production is now halted until these things can be remedied.
    Can someone please update me on the progress of DPS?

    http://status.adobedps.com/ reports that we had an outage earlier today but it should now be resolved.
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  • Unable to preview folios in Adobe Content viewer using Samsung Galaxy Tab 3 (SM-T210)

    Hi,
    I am using Samsung Galaxy Tab 3 (SM-T210) Android Version  4.1.2 .The folios were not displayed and I only get a black screen, despite the fact that I was able to download the Adobe Content Viewer latest android version (3.3.0.0.87854), the Android device was detected by Adobe CC, able to load the folio into the device. I tried re-installing the app, but it did not work.
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    Are there any programs that I have to download for it to work? Please help.
    Thank you for reading.

    Our testers looked at this and saw the same problem. Updating the OS firmware of the Galaxy Tab 3 resolved the issue.

  • Viewing folio in Adobe Content Viewer

    I am currently populating a shared folio for a client and when I go to sign in on my Adobe Content Viewer (on my iPad), the folio is not coming up. I have double checked to make sure that the orientations are correct and they are. Is there another reason why this could be happening?

    I think you must have found the wrong subforum (Digital Editions)?

  • Trouble downloading a folio to the Content Viewer Application? Please help

    I created a gmail account for my client. I then created an Adobe account for the same client using the new gmail accont. I confirmed the gmail account on my desktop. I then logged into adobe.com with the client's information and was sucessful. I logged out. I then opened the folio producer from within Indesign and logged into my Adobe account. I then shared the folio via the share link on the page.  I then opened the ipad... installed the Adobe Content VIewer application. Launched the application. Using the client's email and password I set up for them attempted to download the folio I produced.....
    After several times logging in and out and deleting the app and such I continue to get the message while attempting to log into the Content Viewer Application. Authentication Failed.
    Any thoughts?

    Instead of signing in to adobe.com with that account, sign in to https://digitalpublishing.acrobat.com, follow the prompts to verify the account, and it should work.

  • Folio producer tools update required to use folio builder but content viewer app not available

    Hi,
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    We are unable to use Folio Builder to update our iPad presentation to the cloud because we keep getting this message: An update is required to use Folio Builder. Please click here to download Folio Producer Tools.
    We have previously done this only to discover that the new version of Folio Producer Tools is incompatible with the Content Viewer and the new Content Viewer app is not yet approved, or available from Apple.
    So we have done a rollback to a previous version of the Folio Producer Tools which worked for a few hours, but is now prompting for the update again - but as explained above we cannot download the update until the Content Viewer app is available.
    HELPPPPPPP!!!

    This is the DPS model.
    When a company thinks first about monetizing solutions instead of making it an extra option.
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    You will have to wait until the Viewer gets approved by Apple.
    Dear Adobe: do you see how many people come here because they don't understand how your technical model works?

  • Sorry to ask again... sharing folio in Adobe Content Viewer

    First, I'm very impressed with the Adobe Content Viewer and CS 5.5.  IT WORKS JUST GREAT!
    I've uploaded my files and have been able to see my interactive content.
    Thanks for making the viewer a free app, because, according to the posts I've seen, I will be able to share my app, as I test it.
    HOW DO I DO THAT, short of sharing my password to my free acrobat.com account?  I don't want to do that!
    How do I share, without giving everyone my password to my account?
    I realize that they sign up for the free viewer--and their own acrobat account.  But how do they get to my content?  Where do you put THAT address?  Is there a button I'm missing in the content viewer that points to 'other' content?
    I know I'm missing a step...and sure could use a very simple explaination.
    THANKS!
    ADOBE ROCKS, almost all the time!
    nancy

    See the "Share folios" section of this article:
    http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c7b1f65ad12f28224932-7f ff.html#WS9293e1fb3b977c5c7b1f65ad12f28224932-7ffb

  • !!!Duplicate folio appearing in viewer!!!

    We recently had an app approved in the app store. Upon distributing our first folio, we noticed an error in the content, fixed it and pushed out an update. iPad 1&2 users that previously downloaded the app received a notification that an update to the issue was available. Upon downloading, their library started displaying duplicate versions of the folio. (See attached screenshot). The second version is showing the cover horizontally and appears to be an older version of our issue. This doesn't appear anywhere in our folio producer dashboard. Also, when tapping on the horizontal cover it displays what appears to be outdated content.
    Has anyone else experienced this? The only way we've found to fix this is to delete and reinstall the app. However, we can't expect users who've already downloaded the app to know to do this and we don't want them seeing content that is incorrect. It's urgent that we fix this. Any thoughts/suggestions are welcomed!
    Christopher

    Can you send the productID of the folio that has this problem? I have a suspicion, but I want to investigate before giving you guidance.
    Thanks.

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