Duplicate Font Problem

I made a mistake. I received Photoshop art from one of my artists which required a Helvetica font that wasn't installed. He had included the font set so I opened it and it caused conflicts and my computer crashed.
Using Font Book, I see I have 2 HelveticaNeue listings in my "All" list both located in /Users/me/Fonts. None of the names match but I still have conflict triangles. The first group seems like it would be the one installed by the system software
HelveticaNeue (located in /System/Library/Fonts/HelveticaNeue.dfont)
Light
Medium
Regular
UltaLight
Italic
Light Italic
UltraLight Italic
Bold
Bold Italic
Helvetica 37 Thin Condensed
Helvetica 47 Light Condensed
Helvetica 67 Medium Condensed
Helvetica 37 Thin Condensed Oblique
Helvetica 47 Light Condensed Oblique
Helvetica 67 Medium Condensed Oblique
Condensed Black
Condensed Bold
The next HelveticaNeue "folder" has the following fonts, I experimented turning off different ones of these to make the yellow conflict triangles disappear in the folder above:
HelveticaNeue (located: /Users/Me/Library/Fonts/Helvetica Neue SF)
12 pt. Helvetica* 55 Roman 05472
12 pt. Helvetica* 45 Light 02472 (OFF)
12 pt. Helvetica* 65 Medium 06472 (OFF)
18 pt. Helvetica* 25 Ultra Light 79472 (OFF)
12 pt. Helvetica* 46 Light Italic 11472 (OFF)
12 pt. Helvetica* 56 Italic 13472 (OFF)
12 pt. Helvetica* 66 Medium Italic 33472
18 pt. Helvetica* 26 Ultra Light Italic 99472
12 pt. Helvetica* 75 Bold 07472 (OFF)
12 pt. Helvetica* 85 Heavy 08472
12 pt. Helvetica* 95 Black 09472
12 pt. Helvetica* 76 Bold Italic (OFF)
12 pt. Helvetica* 86 Heavy Italic 15472
12 pt. Helvetica* 96 Black Italic 16472
18 pt. Helvetica* 35 Thin 55472
18 pt. Helvetica* 36 Thin Italic 56472
I assume this last batch are the ones I stupidly turned on which caused the conflicts.
9 are still active. Is this OK?
Of the 7 that cause the conflicts, Can I delete them from the font container they are in, or just leave the "Off" ?

Hi
+"9 are still active. Is this OK?"+
If the conflicts are gone and your system is stable and performing as it was before the introduction of these fonts. Yes.
+"Of the 7 that cause the conflicts can I delete them from the font container they are in, or just leave the Off?"+
It's up to you. If it was me I would delete them as there may be a chance of you inadvertently re-activating them. You don't need them anyway and you already know they cause a problem so there's not much point in having them in your system. Is there?
Hope this helps?
Tony

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Duplicate font in PDF causes prepress RIP failure

I've scanned various forums trying to get a handle on this problem but nothing seems to get at this issue.
A book that we've built with InDesign generates pdfs that show a duplicate MyriadPro-Light font embedded in the document. The second iteration of the font has a different icon and is listed with as Type 1(CID) with Encoding: Identity-H. The Acrobat Pro PDF/X-1a preflight doesn't flag any issues with the file, but when I sent the file to prepress their RIP flagged the MyriadPro-Light font as having inadequate permissions. They were unable to substitute a font or bypass the error. What's more, they were unable to print from the packaged source files I provided - getting the same error. They had to brute-force open individual pdf pages in Illustrator, convert to outlines, generate an eps and place 170 eps pages in Quark to get a file that would RIP.
Here's an image link that shows the two MyriadPro-Light font entries with the balky one highlighted.
http://home.comcast.net/~bjnicholls/fileaccess/EmbeddedFontsAcrobatPro.jpg
I've looked for duplicate MyriadPro installations in my XP SP2 system fonts folder and in the common files/adobe/fonts folder. There were duplicates for several MyriadPro fonts, but only the Light variant is acting up. From what I've gleaned, the Indentity-H suggests the font is a screen font or something along those lines.
I moved all the OTF fonts from the common files Adobe fonts folder trying to troubleshoot the problem. I bypassed my FontAgent Pro utility and ensured the MyriadPro OTF fonts were installed in the system fonts folder with no fonts with similar names.
I theorized that pdf and eps graphics placed in the book documents may have a font variant embedded in them, so I went through all the placed vector format files and converted type to outlines. A subsequent pdf export shows the same duplicate font problem.
I'd appreciate help with a strategy to track down the offending font. There are 11 documents assembled into one InDesign book, I'm generating a book pdf from the book dialog window. I've opened each document looking for font error messages and found none. In each document, Myriad Pro Light shows normally in the font pulldown lists and behaves normally.
Some of the document files were worked on via a Mac. As far as I know the same Adobe Opentype fonts were used by that designer. The documents started out in InDesign CS2, but as my collaborator acquired CS3 we've moved the document into the new version.
In addition to diagnostic strategy advice, I'd appreciate information or links to explain Adobe's application font strategy (dedicated font folders in both the common program files folder and so-called "private" font folders associated in the application folder tree). I've seen many threads where this fragmentation of installed fonts causes confusion and I'd like to understand what Adobe's intent is with this separate font management system.
I suppose I should ask this in the Acrobat forum, but I don't understand why this font issue isn't flagged in Acrobat preflight checking.
Thanks for any light you can shed on these questions.

Therer is absolutely nothing wrong with the scenario of a PDF file having one font subset as regular Type 1 and another as a double byte CID encoded. That is all perfectly kosher per the PDF specification. As such, no PDF/X preflight or any other rational preflight profile will flag this as an error since it is not an error!
I suspect that the "problem" is not that there are two subsets of a particular font, one as a regular Type 1 font and the other as a CID-encoded font, but rather, that there is a problem with the RIP itself not being able to properly deal with CID-encoded fonts. The fact is that CID-encoding has been part of the PostScript language specification for well over 10 years (standard in PostScript 3 and most PostScript Level 2 printers can handle these fonts - even my 12 year old LaserJet 5M can handle them!) and the general PDF specification since Acrobat 4 / PDF 1.3 in 1999 (although Acrobat 3 did support them for CJK Asian fonts).
Note that the scenario you offer occurs not only with InDesign, but with Illustrator, Photoshop, and Acrobat Distiller. All of them can yield PDF files that would be a problem for your printer's RIP.
Looks like your printer needs to update their software to some reasonable level.
- Dov

Does anybody know how to solve this font problem?

Hello everyone,
I have had this font problem for weeks now and I can't seem to get it solved. There are a number of fonts that won't load properly in Illustrator, PS, and InDesign. They are loaded in the system, but refuse to show up in the list. I've installed them in the home directory/library/fonts. These are commercial opentype fonts and one homemade opentype font. Sometimes the font that I created will appear, other times it does not, but many other fonts refuse to show up in the font display lists of these 3 software packages.
I've cleared the font caches with FontNuke, everything looks like it should work properly, but it does not. Also, with Font Book, I've resolved any duplicate font problems. Does anybody know how to solve this problem? Is this a known CS4 bug?
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CB

Hi,
How do I check if the fonts have the correct creator and so on?
Anyway, I've spent the better part of today validating and removing suspect
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Message was edited by: ddoneda

I migrated several Word files over to Pages recently. The only warning I got was with Times New Roman in one file which was odd as all the files use the Times New Roman (TrueType font). Once the files were open I changed all the text to Pages Helvetica without any problems (I use Word (Office 2007) under Windows and Word (2004) for Mac OS for documents with bibliographies). My initial problem with Pages was due to Hoefler font which was resolved when I trashed it.

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In normal situations, your suggestion may be a viable option. However, our printer and the vendor we use to generate/post our digital editions require completely embedded font sets (no subsets). But, I will give it a try, just to test the theory.
Our Student Edition textbooks actually run through this process at a resonable time; taking about 2–3 minutes.
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