Duplicate Item Number Lines Sync

Hey guys,
We were having problems with custom information not coming into Netpoint properly and we were able to trace it to some logic that the programmer wrote which prevents custom information from being populated when the number of the lines in Netpoint is not equal to the number of lines in SAP.
When we reviewed the lines in Netpoint, one line was missing and it happened to be the only line with the same item number as another line in that order. 
By adding more duplicate item codes in the order in Business One, we were able to establish that if the same item code is entered in two separate lines in SAP, the duplicate item code lines will not be synced!
What is the logic that determines which lines will be synced and is this an expected result?
Thanks,
Kevin Lee

Yes, it's happened to everyone who has tried to recapture. Are you using Media Manager? If not, try that.
The upshot is that you need to convince FCP the clips are no longer available regardless of their corporeal existence. That may mean restarting the machine, repairing permissions or deleting your prefs or, at least changing enough of your prefs so that the file is altered significantly.
Wait, you're saying these files are not associated with your project?

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