Duplicate movies and extras

Checking to see if I have all my movies download and backed and realized I noticed a duplicate of a purchased movie. Thor: The Dark World plus the iTunes extras. I switched view all duplicates and also include purchased iTunes movies.
How do I delete the duplicates?
iTunes 12.01.126

Hello visamex
Check out the article below to report the issue to the iTunes Store to resolve your issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. 

Similar Messages

  • I just purchased extra storage for my iCloud.  How and where do I access it?  I purchased movies and audio books to find out that I didn't have enough storage (the reason for the extra storage purchase).  I have no idea where to find them now.  Help?!

    How do I use my iCloud???
    I purchased 4 movies and 2 audio books from iTunes only to find out my iPad2 didn't have enough storage, so I purchased more storage from iCloud. 
    My iTunes account only shows the 4 movies that need to still be downloaded (not the two books)  After purchasing 20GB from iCloud I am still receiving the  "There is not enough available storage.  You can manage your storage in Settings" message.  I have gone to my Settings, where it shows I have the new, extra storage.  I have set all the iCloud settings as shown on the Apple website.  In my iCloud settings, it shows I have 17GB available out of 25GB.   In my General settings, it shows that I have a capacity of 28.6 GB, while my Available is 2.9GB.  (????)
    I don't know why I still can't download the movies.  I wouldn't know where to go (how to get to) the iCloud if I could...
    Also, iTunes has sent me receipts for the movies and audio books I purchased as well.  Where are they???
    Thank you SO very much for any assistance you can offer me!

    Cancel your storage upgrade
    If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
    Note:  Partial refunds are available where required by law.
    From here  >  http://help.apple.com/icloud/?lang=en#mma3518f8580
    HelpKimIsAlreadyTaken wrote:
    Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
    If you make more room on your Device perhaps you can View/ use the purchases...
    However if you would prefer a Refund... you can always ask... be sure to explain your situation...
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    It is stated that all sales are final

  • I need to flip, move and duplicate a group in InDesign CS4 JS

    Hi,
    I need fo flip, move and duplicate grouped objects in InDesign. So far I have those lines from OMV:
    var myGroup2 = myGroup.duplicate ([".0625 in", myPageHeight/2]);
    myGroup.flip (Flip.HORIZONTAL, AnchorPoint.CENTER_ANCHOR);
    or
    myGroup.flipItem (Flip.HORIZONTAL, AnchorPoint.CENTER_ANCHOR);
    myGroup.move ([".0625 in", myPageHeight/2]);
    Those lines work for single object, and what I see in OMV, it should be the same for a group(?), but they don't work.
    Your help is highly appreciated.
    Yulia.

    I got it. The lines are correct, mistake was before the lines - in the group definition. Here what I got and it's working:
    var myArray = new Array;
    //Add the items to the array.
    myArray.push(myWhiteLine);
    myArray.push(myGreenLine);
    //Group the items.
    var myPage = app.activeDocument.pages [0];
    myLineGroup = myPage.groups.add(myArray);
    var myLineGroup2 = myLineGroup.duplicate ();
    myLineGroup2.flipItem(Flip.VERTICAL, AnchorPoint.TOP_RIGHT_ANCHOR);
    Thank you.
    Yulia

  • Movie and iTunes Extras Split into Two FIles

    I download most movies on my Windows 7 machine. It downloads just fine as does downloading movies on my two Macs. Things get a little weird when I use the iTunes feature "Show items not in my library" to keep all the copies of iTunes with the same downloads. When I copy from one machine to another, the movie icon in the Movies Library on the receiving machine breaks into two identical icons with different file names. For example, The Last Airbender - iTunes Extras & The Last Airbender. Is there any way for me to get these things to fuse back together?
    Thanks,

    Try this:
    When you download iTunes Extras movies, the extras will be downloaded to your iTunes Music/Downloads/Movie_Subfolder. The actual movie usually is in the iTunes Music/Movies/Movie_Name folder. Go back to the Downloads/Movie_Subfolder and cut and paste the files from the .tmp folder into the same folder as the iTunes Music/Movies/Movie_Name folder.

  • Photoshop layer move and layer duplicate event ids

    I am running PSCC 2014 on a mac. I work with a wacom table and keyboard shortcuts. I work fast without looking look at the keyboard. Often end up moving layers, duplicating layers inadvertently by pressing the wrong keys.
    I have identified the keyboard shortcuts responsible for the layer shift/duplication and was able to record an action.
    The idea is to setup a Javascript alert when the layer moves or duplicates using the Scripts Events Manager Photoshop Event dialog.
    I have not been able to successfully add the Photoshop Event using the Event ID code 'copy' and ‘move’ listed in the Adobe Photoshop CC 2014 Javascript Scripting Reference guide. 
    The Adobe scripting listener plugin does not record the layer movement and layer duplication events.
    When I replicate the problem the History pallet registers both, the layer copy and layer move events as a ‘move’ history state.
    Other than Javascript Scripting Reference guide Is there a way to find out the exact event Id for a layer move and layer duplicate events?

    sorry, I wasn't aware you're using a mac. I know that in Windows, you can run additional software that will send you an alert every time you accidentally press those keys. It can even block the layer shift/duplication if you choose. I've just tried a sample here on my system and it works perfectly - every time cmd (in my case ctrl) is pressed, a tooltip at the mouse cursor will pop up, saying "CTRL is pressed". Additionally, whenever I press ctrl+option+drag, the tooltip instead says "Layer has been moved". I'm positive this can also be done on the mac.
    you should look into a key remapping program for the mac that resembles AutoHotKey for Windows (which is what I'm using). It will allow you to send alerts every time you press those key/mousebutton combinations by accident. This is a solution I bet you can take care of outside of Photoshop, meaning that you won't need to rely on javascripting or anything.
    Here's a webpage that gives a full list of mac software which are similar to AutoHotKey:
    AutoHotkey Alternatives for Mac OS X - AlternativeTo.net
    Keyboard Maestro seems to be the best bet but I wouldn't know for sure. Your solution will be in one of those programs for sure.
    By the way - I tried BCM's panel and it works perfectly! 

  • Duplicate Photos and Movies when I download

    Started getting duplicate photos and movies when after I upgraded to iOS 8.  When I originally upgraded, I had issues with my music. I had to reset the phone and reload from scratch. That cleared up that problem.  Now when I download the photos to my iMac, I get for the jpegs as photo-xy and a photo-xy-1.  For the movies, I get the movie with a different file number but they are the same.  Not sure why, HDR is not in use and it should not have any effect on movies.
    The phone is a 5s running iOS 8.1.2.   The images and movies do not show up as doubles when view looking through my iPhone.  Its 16GB, so it wouldn't hold that many if there was duplicates.  I also don't use iCloud for my photos or my music.  Any thoughts on how to fix this?
    Thanks,
    Kevin

    Is Aperture doing any processing?  ("Window→Show Activity" -- anything there?)
    Are the Images pixilated/degraded when shown in the Viewer as well as in the Browser?  (Double-click an Image to open it in the Viewer.)
    How 'bout at 100%? (In the Viewer, press "z" to zoom to 100%.  The "z" key toggles the zoom.)
    Does generating a new Preview remove the pixilation?  (Select an Image in the Browser, hold down "{Option}" and click "Photos→Generate Preview".)

  • Purchased Great Gatsby and it doesn't show up in my purchased movies, and it will only let me view the Extras.

    I purchased the Great Gatsby, and when I say I want to play the movie now, it takes me to the Extras Preview but doesn't let me play the movie, and there is no play option anywhere. It also doesn't even show up in my purchased movies section. Any thoughts? I am able to download it to my computer, but I want to watch it on my tv, not my laptop.

    I would report it to iTunes Store support - I think you are saying that you were able to play it via the Computers icon from your laptop - this mode does not support Extras (typical as that's how I'd use them but can't as you cannot download Extras to iTunes any more).
    There are several examples of people trying to play movies from the cloud where the menu does not have the play option.

  • How can i delete the duplicate pictures and movie clips on my macbook pro

    how can i delete all the duplicate pictures and movie clips on my macbook pro. it is telling me i have no memory

    By 'no memory' may I assume you are out of space on your hard drive?
    Obviously you can delete them one by one, but this is tedious and will take a long time and you wish to do this quickly and efficiently.
    This is my suggestion and it may not be worth a lot:
    If all of your duplicates have a unique characteristic common to them that the originals do not, this MIGHT work.  For example if you make a duplicate of an image, it will have the same title as the original, but will insert the word 'copy' in its' title.  (It should do some thing similar with movie clips).
    Go to Spotlight in System Preferences.  Click on Privacy (near the top of the pane) and then the + sign (near the lower left hand corner).  This will result in a drop down menu.  Select all the places you do not want Spotlight to search.  You should leave only Music and Movies unless you have pictures/movie clips in other places.
    Enter into spotlight the unique characteristic (ie; copy) and it should (I hope) list all your duplicates.  Perform a Select All, and put them in Trash.
    Otherwise do them one by one or write an Apple Script Program.
    If my convoluted idea does not work, perhaps you will be lucky and a more savvy person with a real solution will come forth!
    Caio.

  • I just purchased a movie and I can't get the iTunes extras to play, the unrated version plays but I want to watch the special features . Am I just stupid or is there something simple I am not seeing?

    I just purchased a movie and I can't get the iTunes extras to play, the unrated version plays but I want to watch the special features . Am I just stupid or is there something simple I am not seeing?

    Hello there, NighHawk420.
    The following Knowledge Base article provides some practical information on where to locate the iTunes Extras when purchased with a movie from iTunes:
    About iTunes LP and iTunes Extras
    http://support.apple.com/kb/HT3823
    When you purchase a movie with iTunes Extras, the primary movie along with the iTunes Extras will download to your iTunes Movie folder. Mouseover the cover art and click the icon on the album to open the main menu to play the movie or view other features.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • How do I get rid of duplicate "in" and "sent" mail boxes?

    I have installed a new version of Thunderbird on a new machine and used Easy Transfer to move my mail boxes etc from my old machine. The problem is that I now have duplicate "in" and "sent" mail boxes. New in and sent mail only appears in one of them but I can't delete the other. I have deleted all messages in the extra "in" box (they were all duplicates) but have not been able to do the same with the messages in the duplicate "sent" box because the "deleted" folder where they would go is not big enough to take the 16000 messages in there (when I "select all" and "delete" it just says "deleted folder is full" when in fact there's nothing in it; I am assuming this just means it would not take all the messages to be deleted). Help please!

    Try rebuilding the global data base
    https://support.mozilla.org/en-US/kb/rebuilding-global-database

  • Best Way to Remove Duplicate Movies

    I'm a professor and use Keynote for my lectures. I noticed that my lecture files are HUGE (my summary lecture was over 650mb). When I looked at the package I found several duplicates of movies and images that I use in my slides. Is there any efficient and risk free way to delete the extras? Is the a way of putting them in without making duplicates in the first place? I often duplicate slides and move things around each term to improve my class.

    Really easy:
    Find all the movies in your iPhoto Library. Then Export them to a Folder. Then delete them from iPhoto.
    What makes this easy is that every movie is automatically keyworded when you import it.
    So to find all the Movies:
    File -> New Smart Album
    Keyword -> is -> Movie
    Now that you've found them. Select All and
    File -> Export *_Kind: Original_* (Note: setting the Kind: to Original is vital)
    And export them.
    Then trash them from iPhoto.
    Regards
    TD

  • What is the best way to move and resize layers?

    When I click on a layer to move and resize it in Elements 8 in Windows 7, it disappears.  After I go to Edit/Undo, it reappears.  What should I do?

    I have PSEv.8 and Windows 7, and the Editor works like a charm for me.
    Try the following:
    Open picture 1, duplicate the background layer.
    Open picture 2, make a selection of something in the picture with one of the selection tools, and then go to Edit>copy. This puts the selection on the clipboard.
    Go back to to picture 1, go to Edit>paste, and the selection will be on its own layer
    Use the move tool to position and resize the selection.
    The middle layer can be dragged to the top. Here, this process will obscure visibility of Layer 1, but you can drag the layer structure back, of course.
    http://www.pixentral.com/show.php?picture=1D3wrzjD5r24U8LfdTA1sdUb0zJOY0
    I opened a picture of the house on the lake, copied/pasted the "Slick Rock Divide" sign as per above. The layer structure is represented in the print screen.
    You should note that it is best if the resolution of the picture files is the same, or close to it.

  • I have bought some movies and the don't sync to my iPod touch it comes up with this message that says it cannot be played on my iPod. Please can someone help

    I have brought some movies and they just come up with this message that says it cannot be played on this iPod. I've bought movies before without iTunes Extras but these have iTunes extras and they don't want to sync with my iPod
    Does anyone know what is wrong?

    Sounds like you are trying to sync the HD version of the video.  You should try to download the Standard Definition copy instead and sync that to your device as HD content is only compatible with the 4G iPod Touch.  See here for more information:
    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
    To prevent HD versions from being downloaded in the future head to the iTunes Store, click the Purchased link, and then select TV Shows and remove the tick mark next to Download HD when available.  You should be able to download the SD version now from under this same page.
    B-rock

  • I have noticed an issue with utilizing the "stream" function on iOS 7. If you choose to just stream the movie by hitting the play button it seems to actually start downloading (which is fine) but if you are say halfway thru the movie and stop you can clea

    I have noticed an issue with utilizing the “stream” function on iOS 7. If you choose to just stream the movie by hitting the play button it seems to actually start downloading (which is fine) but if you are say halfway thru the movie and stop you can clearly see that storage has been reduced under the usage, yet under the “videos” tab it still states “No Data” the only way to delete what you have partially downloaded is to fully download the video, which is fine but there is no way to tell what videos have been partially downloaded (I.e which occurs a lot when your child switches between movies using the so called “stream” function). This becomes troublesome once the capacity of the ipad is almost met and you have no way to delete this data since you may have several videos that have started to be viewed (hence partially downloaded). Apple needs to somehow make it truly streaming or provide an update so the storage can be managed. The only way I have been able to remove partially downloaded videos is by doing a total software restore. (The video data that is in question when connected to my MacBook shows up in iTunes as “other”) if you have any insight into this issue it would be greatly appreciated. Thanks.

    Here are the screenshots for what it's worth.
    Not sure why I can't post them in the original post.<br>
    <sub><b>Mod edit: See [https://bugzilla.mozilla.org/show_bug.cgi?id=718813 bug 718813]</b></sub>
    '''Again, when I set my DNS server to automatically detect the servers both problems disappear and I have no issues at all.'''
    IMO opendns is either doing this on purpose (unlikely) or they're under some sort of attack/being used to attack the specific torrent sites although I'm open to other explanations. I believe using the automatic setting for DNS is using my own ISP's DNS servers (which again, work fine... but still...)
    I'd rather not use Google's public DNS servers as Google is to commercial these days and I think there's potential privacy issues.
    '''Again I have changed the setting for DNS servers back and forth several times to duplicate/verify the issue(s)... and the issues only happen with the opendns servers.'''

  • How do I Stop automatic downloads of Movies and Shows... Apparently iTunes will begin downloading every available show or movie I have even after I have told it to delete the shows

    I have Season 1 of Elementary. I do not want it downloaded to my laptop. I purchase a new movie and begin the download of the movie. iTunes immediately begins downloading EVERYTHING that I have not downloaded. the Entire Season of Elementary along with all the other Seasons I have and ALL the iTunes Extras that I HATE SO MUCH cause they wont go away. Even when I Hide the iTunes Extras... They still want to download...  I have gone thru preferences and settings but can't find any setting to stop this type of action... Anyone have any ideas???

    I would try deselecting the options Always check for available downloads, Download pre-orders when available, and Automatic Downloads of Music, Apps and Books, under Edit > Preferences > Store, sign out of the store, clear the iTunes store cache under Edit > Preferences > Advanced, and clear the contents of <Media Folder>\Downloads.
    In some cases the iTunes Store may remember that you have items waiting to be delivered in your queue. In such cases you will need to ask the store support staff to flush the queue for you.
    tt2

Maybe you are looking for