Duplicate Reference check not working with fb60!!

Dear SAP Members,
User when posting vendor invoice using fb60 enters reference number in reference field . Once the invoice is posted the user clears the document. When entering another invoice using the same vendor account if the user enters the same reference the system does not prompt for duplicate entry Whereas if he does not clear the invoice document and then enters another invoice using the same vendor account and inputs the same reference number in the reference field the system prompts for duplicate entry.
Please advice.
Regards,
Mohammed Ali Khan.

hI,
@ Grindhar: Yes the double check indicator is set.
@ Mukta: So this means that double check indicator would only prompt me for a duplicate entry if invoice date entered is same. It will not prompt/warn me if the invoice date is different for the same vendor account.
Another question: If in future i want to set a check on repetition of reference field how do i do it no matter what invoice date is inputted for a particular vendor account. Is possible or not? Just a hypothetical question
Regards,
Mohammed Ali Khan.

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    I have provided some steps to try to see if we can resolve this issue.
    Check and remove any packaging material inside the printer and toner.
    Disconnect the USB/Network/FAX and power the printer on Standalone.
    Do a hard reset to see if that will resolve the issue.
    Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
    Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
    This ensures the printer is receiving full power and may help this situation.
    If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
    Update the printer's firmware by a USB connection. Software and Drivers.
    Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
    I can send a private message with another step to try.
    In the forum beside your handle name just click on the envelope to view it.
    How is the printer connected? (USB/Ethernet/Wireless)
    What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
    Is this a new printer?
    If you appreciate my efforts, please click the Thumbs up button below.
    If there is anything else I can help you with, just let me know. Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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