Duplicate solutions seem to cause more harm than good

Like many other posts I have seen, I also have many duplicates in my library. I have had two experiences trying to delete them and both resulted in a loss of music. I don't want all of these dups, but I sure don't want to lose music I have purchased or taken the time to load into Itunes. Here are the two ways I tried to delete duplicates:
1. On my HP Pavilion a1214n desktop running Windows XP and the latest download of ITunes (8.0.??), I had many duplicates and the following describes how I tried to delete them. I don't understand what I did wrong or why I lost my music/most of my library.
From my Music folder, I sorted by song name and deleted the extra copies of songs I saw. Right after that, the remaining songs started showing up with an apostrophy next to them and I couldn't access them. The error message said I should find the song in the library and play it and then brought up a dialog box for me to drill down into a library to find a song - but I couldn't find the songs in the library. I lost probably half of my library, mostly cd's I had loaded in but also songs I had purchased from the ITunes store.
I did consolidate my library after that as a result of my research on that issue, but I don't understand why my library got so messed up and why I lost much of it just because I deleted songs that appeared in the library multiple times.
2. On my Gateway MC7801u laptop running Windows Vista Premium with SP1 and the latest download of ITunes 64 bit (8.0.???), I also have many duplicates. I did not want to mess it up like my desktop so I followed the instructions in the items I found when I searched on Duplicates in the ITunes Windows forum. Those response referred me to: http://support.apple.com/kb/HT1417. If the songs shown when I select show duplicates truly are duplicates, I don't understand why the song whose duplicates I deleted are now gone from my library.
The support link said to go to the file menu, select show duplicates, and delete whatever duplicates you choose to. I don't want any duplicates (I had 275 I believe) and so I selected all of the songs on the first screen and deleted them. I took note of the first song just so I could ensure it was still in my library after deleting the duplicates. I performed the delete, selected show all, and the song was no longer in my library. Why is that?
How can I eliminate duplicates without losing any songs or hurting my library?
Have I done something wrong here? Why did I lose music from my library?
Thanks,

Before you do anything else, go look in the windows recycle bin and see if you can restore the song files you deleted.
The show duplicates does just that - it shows BOTH copies. So by deleting both copies you deleted everything. iTunes is too stupid to just show you just the one good copy you want to save, in other words.

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