Duplicate SSNs on dependent tab of plans on IT0167
We have an issue on the Dependents tab of our med plans on IT0167, the dependent SSN seems to be repeating. Typically the Spouse and first child listed will be correct, but if there is another child listed after the first child, that child displays with the SSN of the first child but the birth date will be correct. And this continues if there are multiple children listed...birthdates are correct but SSN keeps repeating. I have checked that the records on IT0021 are valid and these children have unique SSNs. To add to this, the other children do not have the benefits indicator selected. I've even referred to the enrollment screen and see that they are selected there.
This issue is not happening for all employees. And I am not seeing anything in common for those it is happening to. Please advise- thanks!
Hi,<br>
Please open an OSS message for this issue. Also would recommend you to take the two different employee who has the prob and who does nt have prob. And ask your abaper to debug and understand the failure.
Good luck<br><br>
Thanks,
Amosha
<br><br>"Known is a drop & unknown is an OCEAN!"
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