During IO5 upgrade contact details were lost

I backed up the phone in iTunes synch prior to downloading the new OS. After download the phone was entirely blank, screen greyed out and no information showing. After resoring the phone from the backup only the gmail synched contact data is there, all the details are lost.
Any idea where it went, can it be recovered, and how do we keep this from happening again?

Haha. Welcome to apples lack of support for restoring folders. This has been an ongoing problem for the life of the iPhone. The same thing has happened to me multiple times. 300 apps, organized by folder, updated and all 300 are a mess. Restore no help. Pain in the neck to redo the folders. Makes you not want to update.
Let's see if apples new support community is any better than the old one. In the old one they would just delete replies that mention problems with the software and ignore the issue. Let's see if the address it this time.

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