During the downloading - error Exit Code: 15

Good evening.
I have a problem. When I try to download the Illustrator, then during the downloading an error - the installation fails.
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR: DW051 ...
-------------------------------------- Summary ----------- ---------------------------
  - 0 fatal error (s), 2 error (s)
ERROR: DW051: Dependency of session payload {2B4B4082-8043-4646-8334-B0A29E641211} Illustrator Adobe Illustrator CC 2014 18.0 has changed.
ERROR: Media DB Error: 12
windows 8.1   (64)

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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