Dust under a glass screen.

I've got my IPad 8 months ago - screen in perfect condition. Just recently - few days ago a white spot (dust particle) appeared under the glass screen. Quite annoying on white background and visible when you switch off the screen. Is it possible to replace the unit under 1 year warranty ?

Is it possible - yes. But only Apple can make the determination for sure. You would have to show it to an Apple Genius or contact Apple and send your iPad to them so that they can see the device.

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New iPad..dust under the glass screen ?????

After buying the new iPad 32GB 4G from your branch here in Saudi Arabia, I was shocked to discover some dust under the glass screen. When I returned to the showroom, they refused to replace it and claimed that it is normal for all iPad products to leak in dust and is not a damage in the unit. I believe it is not acceptable at all for a SAR 3000+ devise to allow dust to come into its internal chipsets (with all the damage this might cause). I am sending this as a complaint against the local reseller with request of immediate replacement.
Please advise

Taki Zakaria wrote:
Please advise
OK. Apple is not reading any of these posts for hardware issues. Nobody here works for Apple. We are other users just like you.
I am advising you to contact Apple - however you can - whereever you live - there is nothing anyone here can do to help you.

Dust under the glass screen

Hi, I have had my iPhone 4 since Friday 18th February, yesterday the screen protector that the phone came with peeled off so i took it off and wiped it with a microfibre cloth. When I was looking at the screen I noticed a white speck under the screen when the screen was off. I then turned it on and viewed it and the speck is black. could this be dust or a dead pixel? I would like to get it replaced but I have no local apple store only a Solutions Inc premium apple reseller. Also I had ordered the phone from the online uk apple store.

The iPhone 3G & 3GS can have dust get under the screen, as the LCD screen is screwed to a frame and then that frame has the glass and digitizer glued to it. There is a small amount of space between the screen and the glass so dust can work its way in there. If the iPhone 3G/3GS is under warranty you can call Apple to see if they can either clean it or replace the screen. If the iPhone 3G/3GS is out of warranty you can still call them but there is less of a chance it will be covered.
For the iPhone 4 & original iPhone, the LCD screen is fused to the digitizer/glass assembly. This way dust can not get in there, but at the same time you are unable to replace just the glass if there is damage to the glass, which makes for a more expensive repair. If there is dust some how between the LCD and glass (which are glued together) then contact apple as the iPhone 4 is still under warranty. But if there is dust there it would have had to of been there since the iPHone 4 was new.
And no the iOS4.3 update would not add dust...

Particles of dust under the glass of multi-touch screen

Dear Sir,
I bought iPhone 3G in HK yesterday. After I opened the box and activated my iPhone, I have found 2 dark spots on the middle of screen. At first, I thought they are dead pixels. However, after taking a look carefully, I think they are particle of dust under the glass of touch screen. How come? from manufacturer process? because I just open it from the box.
Is there any warranty from Apple cover this problem?
What is the method you may help me?
Change the new machine or fix it?
Is there anything I can do by myself?

No sir. There is nothing that you can do your best bet is to bring it back to your provider, or if there is a apple store over there bring it back to them. I know that apple will exchange your unit for this issue. It is from the manufacturer process it seems that they do not have a dust free environment. So just exchange it.

Dust under iPod-glass, case for the guarantee?

Hello, dear forum users,
I have a little problem with my iPod Video 30GB 5.5G. Three weeks ago, I discovered some dust on the display, I thought it was just some dust on it but it was under the glass.
I really have no idea, how the dust could get there..
So I would like to know if this is a case for the guarantee.
Thanks

Call Apple, and discuss the issue.

There's dust under my iPod screen--could I get it replaced?

Hello there,
Recently there has been dust collecting underneath the screen of my iPod touch. It started off with just a few specks but now there's a whole noticeable army that is just making me frustrated. I did some research and most people said they got their iPod replaced because apple says the dust is covered under their warranty.
I wanted to try fixing it myself but I don't think it's such a good idea so I'm planning to take it to the apple genius bar. My iPod is still under warranty until June.
The thing is--I've never protected my iPod. The whole back of my iPod is just messed as in all bruised and scratched up. No dents or bends or anything but just scratched. My screen side is okay but there are a few noticeable small scratches here and there. Would Apple take this all into account and consider the dust my fault or something? Everyone knows thatthe back of iPods are scratch magnets so we can't really be blamed...
Thanks,
Nach

The only way to know is to take it to the Genius Bar.

Dust under iPad Air screen

There's dust under my iPad Air's screen and the 1 year warranty just ended. Will Apple replace it? There's no damage to the iPad looks good as new, no scratches or anything. Just need help understanding whether or not Apple will replace or fix it.

if the warranty ended, then no: Apple will be able replace it but not free of charge

Iphone 5 has dust under the actual screen.

I'm pretty upset that i found a tiny speck of dust under the screen. I'm pretty sure it's not a dead pixel cause it rainbows. I can't really notice it because i have an anti glare screen protector built in. Should i return it? Is this a bad sign? Can things get worse? Is this normal? I really don't want to because i don't wanna get a refurbished nor is it noticeable unless i start looking for it.

Should I return it?
I would
Is this a bad sign?
Does it sound like a good sign to you?
Can things get worse?
You can always wait and find out
Is this normal?
Does it seem normal to you? Probablyh not.

Dust under the Q5 screen.

Hey guys,
Because it's more sunny than usual I've noticed quite a lot of dust under my screen.
It's comes from the top left corner where the USB socket is.
It is also where the front facing camera is.
Question is, should I try to get it back to the retailer and hope warranty would cover it or try to clean it on my own?
Matt

I have visited the retailer which in this case is Carphone Warehouse in their Geek Squad place on Totenham Court Rd. The only thing they can do is send it to Blackberry to get it clean but I will have to pay for this service, despite the fact that It is clearly the manufacturer fault.
It's a shame that buying a phone that works properly is such a hassle.
I would like to contact Blackeberry Customer Service but I can't find any contact details apart from the link to this forum.
Matt

Dust under New iPad Screen...Again...

I just had an iPad (2012) replaced because there was dust under the screen. My replacement has a very small speck of dust under the screen that is smaller than the original and it really bothers me also. Will the Apple Store be mad that I want to get this one replaced as well and not replace it because they already replaced one bad iPad for me already?
Thank you so much! (If you reply)

I went through 3 iPhone 4's last year when I had a water damage replacement for the first one, and the guys in the genius bar where just as helpful every time I went back with a new issue. The amount of replacements should not matter at all, sounds like you've been very unlucky, nothing else. I do as above though, check it out Instore.
One suggestion I would make on getting your replacement is ensure they either give you a replacement box, or the sticker to put on your original box or you will be given grief for having an iPad not matching the box if you ever come to sell it.

Spec of dust under iPhone 3GS screen

Ok, so in the past week or so, I've noticed a small spec of dust UNDER the screen of my iPhone 3GS.
It's pretty visible when the screen is dark, and a little irritating when watching a movie, etc on it.
Now, I've called the Apple store, and they said that they would replace the handset, as it's under warranty. I have 3 months left on my warranty, and wouldn't want any more dust particles getting under the screen after my warranty has ended, so I'd rather get the issue sorted out now.
I forgot to ask on the phone (I will give them another call tomorrow), but what condition would the replaced phone come in? Would it be brand new? I don't want to have a second hand, or used iPhone, even if it was in perfect condition.
Thanks,
David.

Yes - as already provided, there will be no way for you to tell the difference between a new iPhone and a refurbished iPhone.
Per the written warranty, an exchange under warranty will be a new or refurbished iPhone. An exchange under warranty is called a service unit regardless if new or refurbished and is provided in a plain unsealed box which includes the iPhone only.

Dust under the 6760 screen

Hello Everyone,
First post here, so please be gentle
Somehow, my 6760 slide's screen has accumulated some dust and other unwanted stuff.
I was looking to find out how, if possible, to clean under the screen.
I slid my fingernail around in between the top and base of the screen and kind of semi de-attached it. However, despite exerting a bit of decent force, I was unable to detach the top half of the screen
I was scared that I may have snapped something otherwise.
I hope that was clear enough. If not, please do not hesitate in asking me foir further clarifications.
So, any takers on how I could accomplish this please???
I thank everyone in advance for trying to help
Regards,
NU
Solved!
Go to Solution.

Thank you so much for that psychomania
I didn't damage the phone, and yes it is still under warranty.
I will see next time I head out to town if I remember to take my mobile to the repair centre or not
I thought that it would have been something easy, at the same time something that I may have being overlooking.
Thanks for the heads up nonetheless.
Regards,
NU

Insects - crawling under the glass screen - like screen saver T400s

Some of the insects (0,5mmx 2mm) are obviously dead, but some are still crawling. Sometimes disapearing and reapearing.
Should I open the sreen and cleaning according to:
http://support.lenovo.com/en_US/product-and-parts/detail.page?DocID=PD005995
Regards
Plusminus

you shouldn't open the LCD screen, because you would either damage it or introduce more dusts onto the LCD glass, which are hard to remove.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Does dust under the iphone screen protector cause problems for the retina?

I dont have bubbles under the protector but if I reflect the screen under light I can see tiny dust particles under the protector, they are small white dots. So will this cause issues for the screen and is it worth removing the screen protector itself to fix or will it do nothing to the resolution of the phone?

will this cause issues for the screen
No
will it do nothing to the resolution of the phone?
no

Dust under Iphone 3GS screen ... or dead pixel?

I picked up my Iphone 3GS from my local AT&T store this morning. I was very excited, as this is my first Iphone product. Almost immediately, I noticed a small black dot about 2/3 of the way up from the bottom of the screen, and smack-dab in the middle (horizontally). At first I thought it was a dead pixel (I have a long history with these and they drive me nuts). However, after further examination, I think this may be something else (a spec of dust perhaps). I say this because the dot is visible even when the phone is powered off. Furthermore, under bright light (when the screen is off), the dot appears to cast a "shadow" on the screen. What should I do? Is there a good way to determine if this is a dead pixel or dust? To get the phone serviced, should I return to my local AT&T store, or go to my local Apple store?

My first had dead pixels, the second had dust. They on the second one wouldn't let me switch it out because I am too picky. Well, when I've spend close to 10k with apple over the last year, I think I have every right considering the price they command on their products.
I wouldnt go to a dealership and buy a band new car that had had one or two rims curbed and take it home happy. It is still driveable, and nothing that would ruin the car but you get the point.
So now I'm on the phone trying to have them ship one out to me. I wish the apple store by me would get new management.

Dust under a glass screen.

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