Dust under back camera window. Silent support.

Hello,
After a few weeks of using Z3 compact I noticed that the back cover is not well attached and there's some dust under the back camera window.
I sent the device to the service, and they say this is not covered by the warranty and I have to pay 225 €:
Electrical repair 133.20 EUR
Handling fee 51.60 EUR
Shipping 22.34 EUR
Mechanical repair 18.00 EUR
Total cost 225.14 EUR
I've already sent 3 messages asking for the clarifications with no response and also contacted via the chat service and the guy just terminated the session after saying "the phone is in the service and I cannot tell anything else".
What do you think I can do now? I'm going to contact all possible consumer support organizations and use some personal relations to contact the higher level of the service team.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm sorry to hear that.
Unfortunately, you need to raise this with your local support team to check status and how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Dust under back camera window. Silent support.

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