Dust under glass screen - new iPad

I bought the new iPad from Walmart about three weeks ago. I have just now noticed a small speck of dust under my screen and is really bugging my OCD. Will Apple replace this iPad at an Apple Store as long as it is still under the One Year warranty?

Yes they will most certainly replace it.

Similar Messages

  • Did any buy a 4th generation iPad with speck(s) of dust under the screen?

    Purchased my first iPad at a local apple store on launch day, noticed a speck of dust under the screen. Had it exchanged and then found another speck of dust under the screen once again. Went back and wanted another exchange, apple store employees were nice enough to allow me to open two additional iPad. I did a thorough check of each and noticed dust under the screen on both. Wasn't allowed to open anymore iPads so, I was given the option to exchange mine or return it. I decided to keep mine as there was only one speck of dust under the screen. Has this happened to anyone so far?

    I wanted to upgrade to the iPad 4th generation as well.  I have been through four (4) of them.  ALL FOUR (4) had readily visible dust under the glass.  Three were from the Apple store here in Santa Barbara, and one was from the Apple store in Santa Monica.....so not all from the exact same shipment, although possible all came from the same batch at the factory.
    There is fine white dust all offer the interior packaging materials when you open these up....which is not a problem....but then there is always a speck or two of white dust UNDER the glass.  This is totally unacceptable for a high-end product that costs $700+ from accompany that goes on and on about how exceptionally high their quality control standards are.
    The Apple store staff have been fantastic to deal with throughout this.  It is proof Apple stands behind their products and claims of high quality.  However, the fact that four out of four brand new iPads had the same defect (immediately seen by two techs at the Apple Store in every case) indicates the standards are sliding...at least at the factory.
    The fact that I received four out of four iPads with this defect doesn't mean I am unlucky....it likely indicates that thousands of these shipped to North America...or at least California....have this defect.  I just noticed it.
    And anyone who says "that's just how all iPads are" is wrong.  I am typing this post on my iPad Generation 3 that came out of the box with no dust under the glass.
    This is a major quality control issue with the new iPad 4 and Apple needs to address it.

  • Can I get my iPad cleaned from dust under the screen at the Apple Store?

    I have an iPad that I have purchased early last year. My warranty on the iPad is up and I have realized there is dust under the screen. There is a newly built Apple Store at a mall in my city. I am wondering if I could visit the store and request a technician to open my iPad and clean the screen, if it's possible they can do that. If I can, will there be a fee? If not, what other things can I do?

    No, they will not be able to clean it at the store. They will likely only be able to offer a replacement at a substantial cost (if that). Based on what you have described, unless you are far wealthier than me, you get to live with it.

  • IPhone 5 dust under glass

    Hello,
    I was wondering if anyone else had noticed dust under the glass?  Since the LCD and Glass are fused, I dont think they would be able to clean it.  This one particularly bugs me, although the multitudes of dings on the case does not, lol.

    i have a small speck of dust under my screen too.. just noticed it today when puttin a new screen protector on. its a small inconvience, i know, that i can barely see, but now that i know its there i cant stop staring at it, not to mention i paid 500 bucks for my iphone 5 so i expect it to be 100 percent, not with defects... gonna call apple tomorrow to see what the stock levels are like at my local store to do an exhange. thank goodness for applecare

  • Dust under the screen....

    Does anyone know if you can have apple remove the dust under the screen if you are under warranty? Like will they service the iphone for that? And if they do, do you know if they will completely replace the iphone, or will they just remove the screen and fix it?
    Thanks

    Roaminggnome is right, it's a case by case basis, but as long as you have not abused the phone, it's more than likely you can get a replacement, but don't quote me on that. They will replace the phone if they decide to--they don't do cosmetic work. So, what I'm saying simply is--maybe, maybe not--make an appointment with a Genius at an Apple Store to see. If they will, they'll give you another iPhone.

  • Dust Under the Screen and Case Cracks

    Hey guys,
    I am the proud owner of an iPhone 3G S, and love the thing to pieces. I've had it for 8 months now, however over the past few weeks, I have become slightly disappointed with it.
    Firstly, a small crack appeared above the 'Silent On/Off' switch, which I don't understand how it appeared as the phone has never been dropped or bumped. It's only very tiny, but I'm a perfectionist and not particularly happy about the fact it has appeared by itself. I treat my phone like royalty.
    Then today, I realised a tiny white fleck on the screen when running an app. At first, I thought it might have been a dead pixel, but it turns out that it's a fleck of dust under the screen. How did it get there?! And it's not the only fleck either. When I turned the screen off, there appears to be at least 3 or 4 tiny flecks. They aren't obtrusive to the screen, but annoy me as, like I said before, I'm a perfectionist.
    Am I still within warranty at 8 months? And if I am, would Apple replace my iPhone if I was to return it? It was purchased from O2, so would I return it to them, or Apple directly?
    Your help would be greatly appreciated.

    I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
    If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
    Well done Apple

  • Iphone 4s Tiny Dust Under the Screen !

    Hi,
    When I look my iphone 4s screen carefuly , I see one piece tiny dust under the corner of the screen ! Are there any easy solution remove this ?
    Is it normal ?
    How is the dust in there ?
    p.s : It's look dead or stuck pixel but when I looked phone is off with power led light and this is absolutely tiny dust under the screen ) There aren't apple store in my country.
    thanks
    http://img822.imageshack.us/img822/6525/...

    I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
    If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
    Well done Apple

  • Good day, a month ago I bought Iphone 5 in Russia, phone was activated 4 days ago, but today I noticed a small particles of dust under the screen. Is it a warranty case , and can I exchange my phone ?

    Good day, a month ago I bought Iphone 5 in Russia, phone was activated 4 days ago, but today I noticed a small particles of dust under the screen. Is it a warranty case , and can I exchange my phone ?

    MTS and Beeline provide all service for the iPhone in Russia. Take your phone to them and see. They will have to evaluate it.

  • Poussiere sous l'ecran de mon backberry curve 9320 / dust under the screen of my Blackberry curve 9320

    bonjour,
    J'ai acheté il y a 3 semaines un BLackberry curve 9320 mais il y a de la pousierre qui s'est incrustée sous l'ecran, il y en a de plus en plu et cela me gene. Mon telephone n'est pas tombé et je trouve ca anormal que de la pousiere se soit mise en desous de l'ecran sans que le telephne n'ai subit de choc.
    Je cherche une solution de reparation. 
    Merci de votre aide
    Cordialement
    Chloé Halot
    hello,
    I bought 3 weeks ago a BlackBerry Curve 9320 but there is dust that has gottenunder in the screen, there is more and more with time and it bothers me. My phone did not fall and I find thatit is abnormal that dust gets under the screen if the telephne have not suffered from shock.
    I am looking for a repair solution.
    Thank you for your help
    cordially
    Chloé Halot

    Même problème sous l'écran de mon 9320 (coté gauche, prise USB). C'est très énervant surtout qu'il n'y a pas eu de choc et qu'il y a de plus en plus de poussière qui s'accumule. Y a-t-il une solution que l'on peut faire sois même, ou peut-on faire jouer la garantie constructeur ?
    Merci de votre réponse
    Same problem on my 9320 Blackberry Device (left side, USB plug). It's very annoying, moreover there were no bump that could cause the problem, and there are more and more dust under the screen. Is there anything I can do ? Or can I send it to repairment ?
    Thank you for answering

  • I have dust under the screen of  my ipod touch,

    I  have lots of dust under the screen on my i pod touch how can this be fixed   my pod  is out of warrenty but  surely this is coveredas it  is defective.

    daniel133-
    The 3G iPods and earlier can get dust between the screen and the LCD screen.  See:
    http://www.iresq.com/ipod-repair/ipod-touch-3/iresq-ipod-touch-one-time-dust-rem oval.html

  • IPhone - Dust under the screen; Anyone else?

    After just a few hours in my pocket, I have my first speck of dust under the screen. Anyone else experiencing the same thing?
    After some inspection, I noticed there is a very small gap between the metal case and the headphone jack which is especially visible when the backlight is on (I can see light from the backlight).
    iPhone   Mac OS X (10.4.10)  

    Hey Luc Lux,
    Do you have a screen protector on the iPhone? If you do try removing it and cleaning the screen.
    If there isn't anything covering the screen, make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
    http://www.apple.com/retail/geniusbar/
    U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
    -Jason

  • Dust under the screen of my BB Curve 9360

    I have dust under the screen and it's pretty noticeable. I have no idea how it got there, only about 1-2 months I've had this phone. What can I do? 
    Solved!
    Go to Solution.

    Unless you're willing to break your warranty, you can disassemble the casing for your berry and clean out the underside of the screen.
    YOu can also try taking it to where you got the berry and ask them to clean it for you so that you won't be breaking the warranty.
    Do you put your Blackberry in a dusty environment?
    You should invest in a pouch or a holster to protect your BB from dust.

  • Replacement for dust under glass, but above screen?

    Above the screen, on my iPhone 4, there is a small speck of dust under the glass. The phone is still under warranty with Apple, but will they replace the phone for this? Or is it possible for them to just get the piece of dust out?

    hi thr ,iam facing the same problem man ,some specks under screen and its in warranty so iam goin for replacement today ,hopefully they swap it ,whats ur thought will they wont they

  • Few specks of dust under the screen glass

    Under glass of my iPhone appeared several specks of dust. It is possible to remove them without Apple service? Maybe, somehow blow them out?
    Sorry for my english. =)

    I found the same thing, although with just the one speck of dust, and fortunately it's just over the shadow for the "Mail" button on the main screen, so it's not that noticeable on the main screen. It's annoying when watching videos or anything with a white screen.
    I doubt there is much we can do to be honest - I only bought mine a couple of weeks ago, so it's quite annoying in that respect.

  • Will I get a replacement for dust under the screen?...

    Hey everyone!
    I've had an iPhone since the 3G came out and I've never had any problems with dust. My 3G got replaced by 02 insurance about 5 months ago and I got a new 3GS 16GB. Since then I noticed the odd little bit of dust appearing under the screen. Most of the time I couldn't see it so I didn't really care but now I've noticed a few larger pieces and they're really annoying.
    I understand that I should get a 12 month warranty with this and surely it's not meant to happen so I'd expect a replacement. I've searched around and I seem to get mixed answers. The problem is that I'm currently working in Cologne and there are only 3 Apple Stores in Germany (I can't believe it!) and the nearest one is still over 100 miles away.
    What do you recommend? Would Apple do anything like post one (I doubt it?) or am I going to just have to wait until I'm near Frankfurt (or even back in London) and book an appointment there. Even then... what are my chances of getting a replacement?
    Thanks in advance everyone! Much appreciated

    I doubt they will give you a replacement. I know here in the States you can take your iphone to an Apple store and they can replace the screen and charge you $200 for that. But I find it hard to believe they would replace the screen for free just because there are dust particles under the glass. That's just my opinion.

Maybe you are looking for