Dust under screen and Dead Pixels on new MBP...

I got a new Macbook and, aside from the fact that it was missing the P key, there was a new manufacturing defect I hadn't seen before, (must be from the new process), wherein dust was trapped behind the glass screen.
The Apple Store was great about letting me exchanging it, no problem. Then I realized that I needed firewire so I returned the new and unopened Macbook replacement to upgrade to a MacBook Pro, but now I'm disheartened, because the new MacBook Pro, though a thing of beauty, has a bright dead pixel in the top middle screen, as well as a dimmer dead pixel 2 inches to the left of that one.
I just bought the computer a few hours ago.
Do you think I have a shot at them replacing it tomorrow? I hate to think of staring at this, (bright) dead pixel for three years, (not to mention the other dimmer dead pixel).
Thanks!

Yep, I too did a custom order wtih everything I could get on it. And sad to say, like many iphones I have gotten, it too had dust under the display. It also was about 10 different yellow flecks under the glass. Customer service gave me no fuss really and I have sent it off and am awaiting a new one now. However, it is frustrating that this makes it out of the factory in the first place. Quality control should have seen this, especially when I am looking at buying 2 more shortly. It is my first actual mac purchase aside from the numerous other accories I have bought for PC use. However, with vista being the garbage that it is, I am having mac withdrawls now. ***** when you use something that works and then revert back.
I also noticed the battery lid was a little loose on the laptop. Hopefully this is a isolated thing as well. It does take about another week and a half from what I am told to get the replacement. Kinda ***** to have to wait, but I am sure it will be worth it.

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Hi there, I recently purchased a new iMac 21.5" which I love to bits, I upgraded from a 15" MacBook Pro which although is a great machine, it's just too small for me.
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My guess would be no, because there's no real easy way to prove that this wasn't caused by you... But I also say you have nothing to really lose by at least trying. If they say no, they say no, but they might say yes. May as well at least give it a quick try.

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athleticswallow wrote:
what can apple do?
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If so, then remove it and see if that solves it.
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I bought a MBP with retina display back in July and there is a dead pixel in the middle of the screen. It is very distracting and I am very disappointed given that I picked this laptop because of the display. Will apple replace this under the 1 year limited warranty?

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Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
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I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
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Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

New iPad with dust under screen

So I just got a brand new today. Boot up the gorgeous screen, go through the setup, reach a white screen and...
Nice big old piece of dust dead center on the screen. Tried cleaning it and rubbing it to no avail.
I know Apple is usually pretty good with sending you a replacement but should I expect a long wait for my brand new iPad I received today. Should I expect to wait 2-3 weeks for a new iPad or does apple usually expedite issues like this?

I've also had way too many instances of dust under the screen. I've probably looked at at least 7 new iPads now and each one had dust under the screen (and the only that didn't have dust had a cluster of dead pixels!). After the first instance I made sure to open each new one in the Apple store and the sales associate or genius bar member with me each time agreed that there was foreign material under the screen and that I shouldn't accept the problem if it bothers me (which it does considering how much money I'm spending on the iPad). I currently don't have a new iPad because I'm sick of buying and returning them and a genius bar member suggested I wait a few weeks to see if the manufacturing is improved (he didn't have any inside knowledge suggesting Apple would be tweaking the manufacturing but just suggested it could happen if Apple discovers that dust under the screen is an issue).
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Dust underneath glossy screen or dead pixels?

When I turned off my cinema display I found 2 tiny little dots and one that looks like a little lint. I can not wipe them off the screen so I guess they're stuck behind the glossy screen. When I turn the display on, I still can see them. Are they just dusts or actually dead pixels? Does anyone have any of those before?

Yep, I too did a custom order wtih everything I could get on it. And sad to say, like many iphones I have gotten, it too had dust under the display. It also was about 10 different yellow flecks under the glass. Customer service gave me no fuss really and I have sent it off and am awaiting a new one now. However, it is frustrating that this makes it out of the factory in the first place. Quality control should have seen this, especially when I am looking at buying 2 more shortly. It is my first actual mac purchase aside from the numerous other accories I have bought for PC use. However, with vista being the garbage that it is, I am having mac withdrawls now. ***** when you use something that works and then revert back.
I also noticed the battery lid was a little loose on the laptop. Hopefully this is a isolated thing as well. It does take about another week and a half from what I am told to get the replacement. Kinda ***** to have to wait, but I am sure it will be worth it.

Shouldn't Apple recall and provide FREE replacement for MacBook Pro screens with ghosting and dead pixel issues?

Read the forum posts, Google the issue, watch the YouTube videos on the problems; they are everywhere. I purchased a 2012 Retina MacBook Pro and the screen is riddled with dead pixels, white ghosting throughout, and image retention issues, all from a company that promotes the quality of the product they sell. There's no way this issue facing so many consumers shouldn't result in Apple replacing these screens for FREE.
I purchased the high-end machine for photo and video editing. Photo editing is particularly difficult when I can't tell if I have dust, dirt or colour shifts in my images or if it's just the screen overlaying these issues. I've never had so many issues with any screen I've purchased, from my Panasonic Plasma TV to my cheap ACER laptop. Please Apple, quit ignoring this issue.

Be advised that this is a user to user forum where Apple employees do not participate. You may make your thoughts known here:
https://www.apple.com/feedback/
Ciao.

Dust under screen and Dead Pixels on new MBP...

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