Dust under the camera glass

I have xperia z3 dual and my phone has dust under the camera glass!!

Then i dont understand how could any dust go under the lens. Can you post a picture or something of the lens. If the device is waterproof and there is dust under the lens, am i stupid to thing you putted the device into sand with opened covers? There is no way of any dust coming into the lens if the device is waterproof and all covers are closed.

Similar Messages

Few specks of dust under the screen glass

Under glass of my iPhone appeared several specks of dust. It is possible to remove them without Apple service? Maybe, somehow blow them out?
Sorry for my english. =)

I found the same thing, although with just the one speck of dust, and fortunately it's just over the shadow for the "Mail" button on the main screen, so it's not that noticeable on the main screen. It's annoying when watching videos or anything with a white screen.
I doubt there is much we can do to be honest - I only bought mine a couple of weeks ago, so it's quite annoying in that respect.

How possibly dust going under the back glass of the phone?

I see some specs of dust under the back glass of my iPhone4S. How possibly is that? It seems that the glass is perfectly attached to the back, how could they go there? Is there any solution for me to swap them out or how to prevent more dust going underneath the glass? Since there is no Apple service in my country, so it seems that I have to deal with it? Not a big problem but it is very annoying. Please help!!!

You meant that there is no way for dust coming under the glass, right? Cause I am going to buy a pair of screen protector to cover the front and back of the phone.I wonder it can improve the situation?

Particles of dust under the glass of multi-touch screen

Dear Sir,
I bought iPhone 3G in HK yesterday. After I opened the box and activated my iPhone, I have found 2 dark spots on the middle of screen. At first, I thought they are dead pixels. However, after taking a look carefully, I think they are particle of dust under the glass of touch screen. How come? from manufacturer process? because I just open it from the box.
Is there any warranty from Apple cover this problem?
What is the method you may help me?
Change the new machine or fix it?
Is there anything I can do by myself?

No sir. There is nothing that you can do your best bet is to bring it back to your provider, or if there is a apple store over there bring it back to them. I know that apple will exchange your unit for this issue. It is from the manufacturer process it seems that they do not have a dust free environment. So just exchange it.

New iPad..dust under the glass screen ?????

After buying the new iPad 32GB 4G from your branch here in Saudi Arabia, I was shocked to discover some dust under the glass screen. When I returned to the showroom, they refused to replace it and claimed that it is normal for all iPad products to leak in dust and is not a damage in the unit. I believe it is not acceptable at all for a SAR 3000+ devise to allow dust to come into its internal chipsets (with all the damage this might cause). I am sending this as a complaint against the local reseller with request of immediate replacement.
Please advise

Taki Zakaria wrote:
Please advise
OK. Apple is not reading any of these posts for hardware issues. Nobody here works for Apple. We are other users just like you.
I am advising you to contact Apple - however you can - whereever you live - there is nothing anyone here can do to help you.

Did any buy a 4th generation iPad with speck(s) of dust under the screen?

Purchased my first iPad at a local apple store on launch day, noticed a speck of dust under the screen. Had it exchanged and then found another speck of dust under the screen once again. Went back and wanted another exchange, apple store employees were nice enough to allow me to open two additional iPad. I did a thorough check of each and noticed dust under the screen on both. Wasn't allowed to open anymore iPads so, I was given the option to exchange mine or return it. I decided to keep mine as there was only one speck of dust under the screen. Has this happened to anyone so far?

I wanted to upgrade to the iPad 4th generation as well. I have been through four (4) of them. ALL FOUR (4) had readily visible dust under the glass. Three were from the Apple store here in Santa Barbara, and one was from the Apple store in Santa Monica.....so not all from the exact same shipment, although possible all came from the same batch at the factory.
There is fine white dust all offer the interior packaging materials when you open these up....which is not a problem....but then there is always a speck or two of white dust UNDER the glass. This is totally unacceptable for a high-end product that costs $700+ from accompany that goes on and on about how exceptionally high their quality control standards are.
The Apple store staff have been fantastic to deal with throughout this. It is proof Apple stands behind their products and claims of high quality. However, the fact that four out of four brand new iPads had the same defect (immediately seen by two techs at the Apple Store in every case) indicates the standards are sliding...at least at the factory.
The fact that I received four out of four iPads with this defect doesn't mean I am unlucky....it likely indicates that thousands of these shipped to North America...or at least California....have this defect. I just noticed it.
And anyone who says "that's just how all iPads are" is wrong. I am typing this post on my iPad Generation 3 that came out of the box with no dust under the glass.
This is a major quality control issue with the new iPad 4 and Apple needs to address it.

X6 dust under the screen

is that normal to get a bit of dust under the glass screen in nokia x6?

hello312 wrote:
is that normal to get a bit of dust under the glass screen in nokia x6?
Hi
It depends the way u use the phone.
if u use always witha protected case, and take the device out when ever necessary only these type of happenings will get minimised.
if u use without cover and always exposed, this type of things will happen frequently.
so this is not a problem of the X6 device.
however u can take it to "nokia care" and get the dust removed by them.
but remember, when u dismantle X6 always the bottom and top panels has to be replaced. once removed the same cannot be refixed.
so u may have to bear the cost .
cheers
PS: if u find this information is usefull please KUDO me by clicking White star on Green background

Dust under back camera window. Silent support.

Hello,
After a few weeks of using Z3 compact I noticed that the back cover is not well attached and there's some dust under the back camera window.
I sent the device to the service, and they say this is not covered by the warranty and I have to pay 225 €:
Electrical repair 133.20 EUR
Handling fee 51.60 EUR
Shipping 22.34 EUR
Mechanical repair 18.00 EUR
Total cost 225.14 EUR
I've already sent 3 messages asking for the clarifications with no response and also contacted via the chat service and the guy just terminated the session after saying "the phone is in the service and I cannot tell anything else".
What do you think I can do now? I'm going to contact all possible consumer support organizations and use some personal relations to contact the higher level of the service team.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm sorry to hear that.
Unfortunately, you need to raise this with your local support team to check status and how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Dust under the LCD cover, sticky/non-responsive keyboard..

Hello,
I've been trying to find information on this.
I purchased this phone, outright, from Bell when they finally started selling it a couple of weeks ago. Since then, the phone has aquired a large amount of dust under the LCD cover (and continues to do so). The keys sometimes "stick" or feel like they cannot be pushed down (but are registering).
I contacted my carrier, Bell, over the phone and the CSR told me to go into a local Bell store to get it checked out.
I went to my local Bell store and a worker there told me that I can't get it exchanged and that I should just open the phone myself to clean out the dust and check the keyboard.
Is this right?
They're telling me to void the warranty on this brand new phone regarding problems I'm having with it. Does anyone have any tips on what I should do about this?
My previous phone (which was a Pearl 8130 that I had for 3 years) didn't collect any dust under the LCD screen and had no keyboard issues.

your warranty and support is through your carrier you need to be firm and explain it better to them your issue. You should not have dust on the LCD so soon with a new device (unless it is damaged) as for sticky keys, i never had a sticky key with the hundreds of devices we have unless some one spilled something on it. If it is a factory defect, again you have to get this taken care of with your carrier and they are the first line in warranty support.
Good Luck.
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HT204266 how do i get an app to be recognized under the camera setting to be able to use the scanner?

I have an app called goodreads and an in order to use the scanner it says I need to let the camera have access. to do so it is saying to go to settings, privacy camera and allow access to the app well I do that but under the camera it doesn't have that app listed and I don't know how to get it so it is there? I have tried deleting the application and reloading it and still nothing. any advice?

TThat means you're allowing access to your camera roll when you access the app - like Instagram.
doesnt mean when you open the camera roll - good read will be an option like Facebook, Flickr, twitter...
refer to the good read support pade

Dust under the screen....

Does anyone know if you can have apple remove the dust under the screen if you are under warranty? Like will they service the iphone for that? And if they do, do you know if they will completely replace the iphone, or will they just remove the screen and fix it?
Thanks

Roaminggnome is right, it's a case by case basis, but as long as you have not abused the phone, it's more than likely you can get a replacement, but don't quote me on that. They will replace the phone if they decide to--they don't do cosmetic work. So, what I'm saying simply is--maybe, maybe not--make an appointment with a Genius at an Apple Store to see. If they will, they'll give you another iPhone.

Dust Under the Screen and Case Cracks

Hey guys,
I am the proud owner of an iPhone 3G S, and love the thing to pieces. I've had it for 8 months now, however over the past few weeks, I have become slightly disappointed with it.
Firstly, a small crack appeared above the 'Silent On/Off' switch, which I don't understand how it appeared as the phone has never been dropped or bumped. It's only very tiny, but I'm a perfectionist and not particularly happy about the fact it has appeared by itself. I treat my phone like royalty.
Then today, I realised a tiny white fleck on the screen when running an app. At first, I thought it might have been a dead pixel, but it turns out that it's a fleck of dust under the screen. How did it get there?! And it's not the only fleck either. When I turned the screen off, there appears to be at least 3 or 4 tiny flecks. They aren't obtrusive to the screen, but annoy me as, like I said before, I'm a perfectionist.
Am I still within warranty at 8 months? And if I am, would Apple replace my iPhone if I was to return it? It was purchased from O2, so would I return it to them, or Apple directly?
Your help would be greatly appreciated.

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

Iphone 4s Tiny Dust Under the Screen !

Hi,
When I look my iphone 4s screen carefuly , I see one piece tiny dust under the corner of the screen ! Are there any easy solution remove this ?
Is it normal ?
How is the dust in there ?
p.s : It's look dead or stuck pixel but when I looked phone is off with power led light and this is absolutely tiny dust under the screen ) There aren't apple store in my country.
thanks
http://img822.imageshack.us/img822/6525/...

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

My Zen Sleek with dust under the scre

Hi,
i have a zen sleek bad dust under the screen returned it and have got another one, same issue again i dont want to return it again due to inconvenience and postage costs,
I have tried canned air and it doesnt work,
Has anyone got a fix for this and what else can i do? could creative swap it for another model mp3 player?
Thanks, Eddie

zenny53 wrote:
I've had to return a Sleek becuase of dust too. It doesn't matter how many new Zen Sleek's you get, they'll all get dust under the screen. When I got my second one, the FIRST thing I did was wrap the whole thing (except for the headphone socket and usb sockets and the touchpad) in clear tape. I find you can still use it perfectly and the tape really isn't noticeable unless you look closely. This is probably the best thing to do. Canned air didn't work for me. I've only found dust speck under the screen since getting my new player and it's because of the tape.
One of the truly useful accessories lacking for Creative products are protecti've skins. People shouldn't have to resort to covering their player with tape.

N8: Is the camera glass made of Gorilla Glass too?

Hi guys,
I was just wondering if the camera glass of our N8 made of Gorilla glass also?
Looking forward to hear your responses...
Thanks...

Yes it is. So you don't need any third party lens cover. :-)

Dust under the camera glass

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