Dust under the LCD cover, sticky/non-responsive keyboard..

Hello,
I've been trying to find information on this.
I purchased this phone, outright, from Bell when they finally started selling it a couple of weeks ago. Since then, the phone has aquired a large amount of dust under the LCD cover (and continues to do so). The keys sometimes "stick" or feel like they cannot be pushed down (but are registering).
I contacted my carrier, Bell, over the phone and the CSR told me to go into a local Bell store to get it checked out.
I went to my local Bell store and a worker there told me that I can't get it exchanged and that I should just open the phone myself to clean out the dust and check the keyboard.
Is this right?
They're telling me to void the warranty on this brand new phone regarding problems I'm having with it. Does anyone have any tips on what I should do about this?
My previous phone (which was a Pearl 8130 that I had for 3 years) didn't collect any dust under the LCD screen and had no keyboard issues.

your warranty and support is through your carrier you need to be firm and explain it better to them your issue. You should not have dust on the LCD so soon with a new device (unless it is damaged) as for sticky keys, i never had a sticky key with the hundreds of devices we have unless some one spilled something on it. If it is a factory defect, again you have to get this taken care of with your carrier and they are the first line in warranty support.
Good Luck.
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