Dust underneath glossy screen or dead pixels?

When I turned off my cinema display I found 2 tiny little dots and one that looks like a little lint. I can not wipe them off the screen so I guess they're stuck behind the glossy screen. When I turn the display on, I still can see them. Are they just dusts or actually dead pixels? Does anyone have any of those before?

Yep, I too did a custom order wtih everything I could get on it. And sad to say, like many iphones I have gotten, it too had dust under the display. It also was about 10 different yellow flecks under the glass. Customer service gave me no fuss really and I have sent it off and am awaiting a new one now. However, it is frustrating that this makes it out of the factory in the first place. Quality control should have seen this, especially when I am looking at buying 2 more shortly. It is my first actual mac purchase aside from the numerous other accories I have bought for PC use. However, with vista being the garbage that it is, I am having mac withdrawls now. ***** when you use something that works and then revert back.
I also noticed the battery lid was a little loose on the laptop. Hopefully this is a isolated thing as well. It does take about another week and a half from what I am told to get the replacement. Kinda ***** to have to wait, but I am sure it will be worth it.

Similar Messages

Dust under screen and Dead Pixels on new MBP...

I got a new Macbook and, aside from the fact that it was missing the P key, there was a new manufacturing defect I hadn't seen before, (must be from the new process), wherein dust was trapped behind the glass screen.
The Apple Store was great about letting me exchanging it, no problem. Then I realized that I needed firewire so I returned the new and unopened Macbook replacement to upgrade to a MacBook Pro, but now I'm disheartened, because the new MacBook Pro, though a thing of beauty, has a bright dead pixel in the top middle screen, as well as a dimmer dead pixel 2 inches to the left of that one.
I just bought the computer a few hours ago.
Do you think I have a shot at them replacing it tomorrow? I hate to think of staring at this, (bright) dead pixel for three years, (not to mention the other dimmer dead pixel).
Thanks!

Yep, I too did a custom order wtih everything I could get on it. And sad to say, like many iphones I have gotten, it too had dust under the display. It also was about 10 different yellow flecks under the glass. Customer service gave me no fuss really and I have sent it off and am awaiting a new one now. However, it is frustrating that this makes it out of the factory in the first place. Quality control should have seen this, especially when I am looking at buying 2 more shortly. It is my first actual mac purchase aside from the numerous other accories I have bought for PC use. However, with vista being the garbage that it is, I am having mac withdrawls now. ***** when you use something that works and then revert back.
I also noticed the battery lid was a little loose on the laptop. Hopefully this is a isolated thing as well. It does take about another week and a half from what I am told to get the replacement. Kinda ***** to have to wait, but I am sure it will be worth it.

Dust underneath the screen l

I own a NOMAD Jukebox Zen Xtra.
I have been taking excellent care of it ever since I got it (about 8 months ago). However, there are several little pieces of dust or something that made their way underneath my screen lens. They are extremely annoying to be seen there, and I am not too happy with the fact that they could have gotten there in the first place.
It's also embarassing to mention this, but a few days ago, even though I keep the area around my mp3 clean, I noticed a little tiny insect crawling under my screen lens. No, this is not a joke topic. Unfortinately, it really happened.
Thats how unfortinate this situation of mine is.
If there is a way in, there must be a way out... any suggestions on how to clean under my screen lens? Or even where I can go to get it cleaned? Please help!!
Thank you.

You have two options.
. To use canned air or similar to literally blow the dust away.
2. To open the player and manually clean it, voiding your warranty if you still have one of course.

IPad 3 white dot on start up screen not dead pixels?

Hi everyone,
I just bought my new iPad around a week ago and everytime I turn it on I'm getting like 1 or 2 white dots on the loading screen around the apple logo.
They can't be dead pixels cause they kind flicker and disappear anyone notice this and is it normal?
Thanks,

Anto2012-
I'm not sure what the little dots are, but I see that when I have Apps on more than one page of the Home screen, there are more dots near the bottom of the screen. It appears that the dot that is brighter indicates which page you are looking at. If you only have one page of Apps, then there is only one dot with something like a tiny magnifying glass on its left.
If you swipe to the right, you bring up the keyboard for the search function. When you swipe back to the left, you can see that the magnifying glass is bright, and then see it jump back to the right-hand dot.
At least that is what I observe on my iPad 2!
Fred

RMBP image retention, flickering screen, crashing, dead pixels

So I'm stuck with a completely messed up laptop and Apple is not giving me a replacement at all.
The story started with me getting the Mid 2012 rMBP, had no issues, except sometimes the laptop would overheat, and perhaps once a month it would freeze. I decided to check for IR issues, and I found that I had ghosting, and after a little bit of research, also that I got the LG screen.
As I live in Israel, the reseller told me that I need to give them the laptop for a period of 10 days (without receiving a replacement), and then they would solve the issue by replacing the hardware causing the issue. I found this time frame way too long, as I work form home in customer support, and need my laptop for editing movies for college as I'm a Communication's student. I was traveling to Hungary, where they told me it would take 2 days, as the hardware was shipped from Austria.
In Hungary, they replaced my motherboard. Everything seemed to be working fine, until a few days later, already back in Israel, my laptop started flickering, crashed, gray screen then very loud beeps in the middle of a lecture, while I was ******** ashamed in the second row. Then I was able to retrieve my laptop from the dead, with a constant, about 3-4 crashes and restarts/hour (I still have the error screenshots from after turning the laptop back on). Later that day my computer died completely, and I wasn't able to turn it on. I had a black screen, with the beeping again.
I took the laptop, and left it with the Israeli reseller to get it repaired, I had to travel 4 hours in total, while my friends Asu's keyboard didn't respond, they picked the laptop up from his home, then return it to him fixed. I got my laptop back, and now I have 2 dead pixels, and an even worse/visible IR issue.
As I can't really go without my laptop for even a day, I contacted the reseller in Israel, asking them to give me a solution. A replacement, or at least a temporary laptop, while they fix mine. They told me to call the US Apple number, where if I can achieve a note that they allow my laptop to get replaced, they will gladly do so.
I just ended my Skype conversation with a technician, and a Vice Supervisor (or something like that, sorry but I didn't quite pay attention to the title), and she told me that she is not able to do anything, and even if I would be in the states, she could only schedule a repair and not be able to replace my computer, as they don't do that at all, not even in the states.
Now I'm standing here, in this forum, only reading that people went in to stores, and sometimes even got 9 replacements, while I am being told I need to go 10 days without my laptop, losing business, and getting behind in my studies.
Also, I've been told that this forum is not official, as it's a community. I happened to work in IBM in Hungary, the same building where Apple customer support is located... I clearly must have the information wrong here...
I am asking for someone to help me, in any way, shape or form. I am even considering writing an open letter to Tim Cook. I find this ridiculous...
Thanks

Call Apple support number and explain the situation. If the laptop is not functioning at all then not having it for a while won't make any difference.
If it's waiting for parts, you can keep the laptop and only go to the reseller once the parts have arrives, but you have to arrange this with customer support on the phone first. The reseller can't do this for you in my experience, they will insist you leave the laptop with them.
As for whether or not they'd replace it in the USA, it's irrelevant as you are not there. They will if the Apple hardware diagnostic says you need a replacement.
So here's what to do:
- Call customer support, tell them you need to keep the laptop while they're waiting for parts (repairs only take an hour or two at the most, they don't need to keep it for 10 days). If they need to send it to some repair center you'll probably have to wait though. Anyway you need to get to the second level, ask for the supervisor. STAY FRIENDLY at all times. The 2nd level customer support will give you their name, number for callback, and take on the case themselves - that's what you want.
- Go to the reseller and have them do the hardware diagnostic. This will get sent to Apple automatically, they'll then have the results on file for the serial number of your laptop.
Note that even in the USA an authorized reseller won't just hand you a replacement laptop. Only official Apple stores do that. And they don't always do it either. It's up to their disgression. Customer service in the official Apple stores, especially in the USA, is way better than the rest of the world. Just the way it is right now .
PS: Google for laptop rentals in your area.

Screen Grid & Dead Pixels...

HELP...
I got my phone for my bday a few days ago, but after reading numerous blogs all over the internet because of a news post on yahoo regarding issues with the iphone screen, I have come to find out that my iPhone has the dreaded faint grid that looks like polka dots as well it has the display model # of 7455232. Furthermore it also has 2 dead pixels that you can clearly see (they are located below the clock & calculator icons).
Can anyone give me any good answers on how to approach Apple Care or if I can bring the iphone to the store where it was bought.
Thx.

i haven't had the screen grid problem but i have noticed a dead pixel. Kinda frustrating. I'm not sure if one dead pixel is worth going through the pain of getting it repaired plus paying $29 for a loaner. I am also worried that this dead pixel thing is going to continue to occur. Onced fixed are more going to appear through time? I don't get it personally. I love the phone. The screen problem upsets me.

Can i return my ipod if there is dust underneath the screen

can i return my ipod if there is dust underneath the screen

If under warranty and defective and not abused, Apple will exchange your iPod for a refurbished one.
Apple - Support - iPod - Service FAQ

IMac screen gains dead pixels from Mac Store visit???

My 3.4gHz i7 2011 27" iMac died, so I brought it into "The Mac Store" here in Portland (an authorized Apple reseller and repair facility). According to the work order, they changed out the logic board and the video card under warranty. When I picked it up last week, I noticed there was now a spot of 4-8 stuck dark pixels (all next to eachother in one big splotch) on the LCD that wasn't there when I dropped it off. I opened it up to put my hard drive back in and I saw that the SMT connector on the top of the video card (ambient light sensor?) was damaged, the plastic was broken and the plug was hanging on by gravity, not plastic tabs. So it still works, but the cable could pop off on it's own.
My assessment is careless work. The LCD was either swapped for a different unit, or damaged by the repair techs. Is it possible that a LCD can be damaged in a way that it receives a spot of dead pixels? AFAIK thats a sign of bad transistors and more of a manufacturing defect, which leads me to suspect the LCD was swapped out. The pixels are next to eachother both vertically and horizontally, so I'd doubt it's a video card issue.
The way the video card is damaged shows me they were careless during installation of the new card, and either didn't notice it (doubtful) or figured I'd never notice so they left it. Just speculation on my part, but as someone who does IT consulting for a living myself, it seems really sloppy either way.
I emailed the customer service address twice (in response to my work ticket) and the local store manager once, but have not received a reply or acknowledgement. I had to reschedule a second appointment and go in on my own. When I did the, the guy who received my iMac at the service desk said while it is not his call, he doubts they will fix it as "Apple has a policy regarding a certain number of allowable dead pixels", which completely neglects the fact that my LCD was perfect when I brought in the machine for unrelated service. He also said that the fact that I noticed the bad video card connector shows I was opening up the computer to reach non user servicable parts and therefore they probably wouldn't cover that. Which is ridiculous to me for a couple reasons, first, the Apple Warranty terms of service say nothing about voiding warranty for changing out the hard drive, second, it's illegal to void a warranty if I didn't damage the unit while servicing a user servicable part, and third, that gives them a self defining ability to damage anything inside my computer and then if I notice it they use the fact that I noticed it as a way to get out of fixing it. Kind of a catch-22 if you ask me.
So I'll be posting my follow ups to what happens here, but in the meantime, my questions -
- Can a LCD gain bad pixels from careless handling? Can a splotch of bad pixels be related to a bad video card?
- Has anyone had service like this from Mac Store or Apple before? I paid a lot of cash for this system and this is pretty frustrating.
regards,
Rob

Follow up post - I brought the system back, they were really nice, the escalated it, I got it back in 2 days, they must have had to overnight some stuff for that, and probably ate the costs themselves. The replacement LCD is perfect, the backlight board was swapped, everything is good, and they were nice to deal with the whole time.
I should have given them a chance before posting here. They went out of their way to treat me well, and that is appreciated. Please ignore the frustrated tone from my first post, it was just grumpiness on my part. Crap happens, customer service is how that crap is dealt with, and they did a very good job.
Rob

27in iMac screen - many dead pixels - need advice!

So I took my 2010 iMac in to get the screen fixed (had greyish smudges behind the glass), and they fixed it without a problem. So I picked up my iMac a few hours ago and as soon as I turn it on I notice 7 dead/stuck pixels (so far). I'm still under apple care until mid-september. Any advice on what I should do to get this fixed? Thanks

Thanks; just wanted to know if it was the same one I had a problem with some years back (and it's not since Bridgeport hasn't been there all that long). In any case, good luck tomorrow - this should not happen. I've learned to have the person accepting it make a note of the condition the computer is in and have taken pics of it. I know that there are some excellent AASPs in that area and one of them does housecalls (free with Applecare) - you can check with Apple if you should need a repair in the future.

Dead Pixel , or uneven screen brightness test

Hello
I will get my new Imac monday.
Could you please tell me how can I check the screen for dead pixels or uneven screen brightness issues?
Thank you fpor your help
Please when you explain, take in consideration that I never used a mac before,
I am a switcher
Many thx

Normally you will see any stuck (colored) or dead (black) pixels right from the get go. Many times stuck pixels will unstick over time or by running pixel fixers.
example: http://www.jscreenfix.com/basic.php
In the unlikely event that you have any dead pixels, contact Apple, your local Apple Store or Apple Service Provider there really good about making things right.
All computer displays will exhibit some sort of unevenness and or back light leakage, but most folks don't notice or worry about it. Unevenness can be seen using a solid light gray or light blue back ground and backlight leakage can be checked using a black screen.
+Just slap up your favorite photo's or wallpapers on the desktop and move on.+
Dennis

IPad 2, 64MB 3G w/ Dead Pixel

I stood in line for over 4 hours today for my iPad 2 (64MB, 3G, AT&T) and after I boot up it up the first thing right in the dead center of the screen -- a dead pixel.
FML.
Anyone else with this problem. I'm going to attempt to take it back tomorrow. I didn't wait over a year and over $1,000 to have a dead pixel on my new iPad 2.
Message was edited by: Rilely

Anyone who says a genius may be able to fix a dead pixel is an idiot. A dead pixel can't be fixed, without replacing the LCD. A stuck pixel is possible, but I've never, not once seen a pixel be fixed.
That being said- I spotted a tiny black spot on mine. Not sure if it is dust under the screen or a dead pixel- either way my eye seems to jump to it when the area is blank.
Apparently the stores get a bunch of models in that aren't available for sale, but for situations like this. They can swap out no problem. If you want a retail swap- you've gotta wait for a model like yours to come in- which for me may mean a while since I have a job and can't get to the mall at 8am and wait in a line every day for their newest shipment.

Apple won't replace dead pixel?

Hi,
somebody told me that Apple will not replace your iPod if you have a dead pixel, you have to have a few dead pixels for them to replace it.
Does anybody know if this is true, or had any experience with Apple Returns and Repairs with a dead pixel?
Its just that I had a dead pixel on my iPod video, I sent it back to them, and now they sent me an email telling me that they couldn't find anything wrong with it and they are returning my original iPod back to me.
So I don't know whether I should send it back to them again if they are just going to return it to me again.

Thanks for your help dude.
Think you just saved me some time sending it back again.
Not that it will change anything but I want to moan anyway...
on a tiny iPod screen a dead pixel is alot more obtrusive than one on a large Mac monitor.
I guess I'll have to hope a few more pixels die on me before my warranty expires.

How can I fix Dead pixels on The iPod 4g

Hi
I have a Problem. My iPod have on The screen many Dead pixels. How can I fix this because I have My iPod for 2 and a half years so I have no gaurante. Pls help.

You cannot "fix" dead pixels. All you can do is replace the screen. See:
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

Dead pixel on T61 and warranty!

Hello everyone,
I bought a second-hand T61 7663-CTO from a guy (which is still under warranty till 2011) with just a receipt. I have used it for 2 weeks and now I found a DOZEN of dead pixels on the screen (blame me for not testing it carefully).
So anyone please let me know if my laptop still can take the warranty with that receipt he gave me?
And how long does it take the laptop to be fixed?
Thank you!

dkei wrote:
Lead_org,
Thanks for your reply! It seems like Lenovo Thinkpad laptops have got a serious problem with the screen. Dead pixels appears on the T61 and T400 that my friends are using too!
that is not my personal experience.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Will they replace for a single dead pixel????

My new macbook pro is beautiful. I would have to say it is one of the nicest laptops I have ever owned. I have two real complaints and one minor. Almost smack dab in the middle of the gorgeous display is a solitary dead pixel. At first I thought I could live with it but it has been two days and I unfortunately cannot. I am afraid that apple will not allow an exchange for this though, so I was wondering if anyone else has had a similar problem.
The other complaint of note is of the very nice glass trackpad. While I really enjoy using it, mine is canted from flush on the left to a noticeable lower attitude on the right side. While this is something that I can live with, I just feel like when you drop $3000.00 on a laptop it is not to much to expect perfection in the product. This I doubt would be repaired and is a bit nicpickie.
The other complaint is one that has already been posted about the screens hinge tension. I would have not noticed until I tried some alternate positions, such as in bed.
If anyone could offer any advice or is experiencing similar problems please post. I am fairly new to apple products and am curious if it is even worth my time to call and try to find a solution.
Thank you in advance.

I believe you need to have 5 or more dead pixels to quality for a replacement. If you're not happy though, call Apple and ask for Customer Relations (bypass support). They will take care of you.
For other people that want to check their screens for dead pixels, use PIXel Checker.
http://www.macupdate.com/info.php/id/10793
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Dust underneath glossy screen or dead pixels?

Similar Messages

Maybe you are looking for