DV-3060us - Getting "Product information not valid" error message

Had to have the Graphics chip replaced yesterday. I'm out of the country at the moment, and I guess the tech here does not know how to reprogram system/product info onto the board after changing the chip, and I can't explain it due to the language barrier. What can I do? Here's the entire message that comes up at startup:
"Product information not valid
the following product information programmed into the system board is missing or invalid
System Board (00A)- Product Name
Product configuration
Product serial number
product number
Enter to continue Startup
for more information visit
www.hp.com/go/techcenter/startup"
I have gone to the HP site as directed, and it says this: "You may see this message after you send your computer in for service. It indicates that a technician replaced the system board or component but failed to input the new serial number in the system.
To resolve this issue, contact HP for further assistance. You will be asked to provide the fourteen digit System Board Commodity Tracking Number (CT) that is included in the error message."
There is *NO* tracking number being displayed where it should be, and I have no idea what to do. But I need to try to resolve this ASAP, as I need to reload drivers for the CD/DVD player in order to do a presentation and it won't let me do anything.
Please HELP! Thanks for your assistance! I'm waiting to hear something! :-)
This question was solved.
View Solution.

HP has a tool to do that. Here is a link to contact HP world wide:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
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