DV Video lost when Connect add-in installed - HELP!

Hi,
We have this problem on hosted service Connect installation:
- video (from a mixer) is going through ADVC110 in DV to PC (Windows 7 64 bit)
- audio is going in audiocard in PC (because apparently we cannot use the audio in the DV stream???)
This is working ok
As soon as we need to use a PowerPoint the Adobe platform asks us to install the "Connect Add-in" or we will not have any audio it states
Having done this:
we lose the video from our ADVC 110....and the audio....
deinstalling the "Connect Add-in" gets us back to the beginning (video ok, audio ok), but then we cannot use a PPT Pod....
a) why can't we get audio from the DV stream
b) do we need the add-in
c) is still a know isssue
Please help us.
Tnx
Martin

Thanks again. I finally found the answer and it is working in Safari and Chrome
First I updated Flash Player to the latest version (not sure whether this was required)
Then I found that even though the add-in was installed that Connect was not using it, as all the browser tabs were still showing, and adjusting sound was crashing the program.
I deleted the add-in directory from ~/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/connectaddin
I deleted the add-in directory from ~/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/adobeconnectaddin
Then I restarted the meeting and created a new Pod and Selected 'Share my Screen'
This forced the add-in to download and install.
Adobe Connect now starts from the add-in and not the browser
Many thanks for your Help Sameer
Chris

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