Dv4-3106tx: Bluetooth driver installation problem

Hi and good day,
Im having a problem with my integrated bluetooth. Before this everything works well until recently I cannot discover bluetooth device, send/receive file. And I confidently, uninstall the bluetooth driver from device manager with intention to reinstall it back using the driver included in C: drive.
However, the problem is when Windows keep install the driver with built in driver that comes with windows. I thought, ooh ok nevermind, I'll just run the setup and it will overwrite and use the Ralink/Motorola bluetooth driver instead.
But that's not the end. When I run the setup, I got this dialog
and I select "Yes, restart the computer now" and click on finish. Then the computer restart and relaunch the setup and again I got this same message again..again and again and again.
So I'm pretty much stuck now. Right now the bluetooth is installed with built in windows driver being used. But I cannot discover, send/receive file whatsoever.
Any help is much appreciated.
Thanks in advance.
This question was solved.
View Solution.

Oh my gosh. I'm completely forgot this thread.
Actually I managed to solve the bluetooth problem by:
1. Getting the driver backup files from my friend. He's using same lappy with me. I asked him to backup the driver using Driver Magician software.
2. I run the driver magician software and do the restoration. Then it requires a restart. Restart the computer
3. Upon restart, I launched the bluetooth driver installation software and it manages to complete the installation without any problem.

Similar Messages

T500 Bluetooth driver upgrade problem, risk of wiping the harddrive

Hi,
I tried to upgrade my bluetooth driver on my laptop. The upgrade failed. After that I get an error when the computer starts.
"The program can't start because btwhidcs.dll is missing from your computer. Try reinstalling the program to fix this problem"
When I try to reinstall, first all goes well. At the last part of the installation I get an "Error 1935. An error occurred during the installation of assembly"
When I search on google this seems like a common problem. But I haven't found a solution for it anywhere.
What I did found that for some people files where deleted on the system drive when they tried to uninstall their old driver.
Here are some people that lost data on their harddrive when trying to uninstall the old driver.
Unable to install bluetooth driver
Broadcom bluetooth
Bluetooth with enhanced data rate software II
Bluetooth update killed my Windows 7
installation of bluetooth driver error 1935
Potential data wipe while updating x220 bluetooth driver
Widcomm uninstallation wipes out the computer
Lenovo and others seems to have suggested to uninstall the old driver when people have requested help.
Bluetooth installation problem
Here I found some posts that might help with finding a solution. It is about kb970652. Not sure what needs to be done though.
Error 1935
This seems like a known problem that should be fixed in version 6.4 version of the drivers.
Installation of bluetooth driver error 1935
but there is no post in the thread with the new drivers or information about them. After a lot of searching I found a post where Lenovo went out with a warning. The warning is here:
Please note - Report - Bluetooth with Enhanced Data Rate Software II for Windows 7 wipe main drive
There are updated drivers in the post. But they seem not to be for the T500 and on the download page T500 there is no new version of the drivers.
I talked to Lenovo support a couple of times but they say they only handle hw problems. They recommended removal of devices in Device Manager, uninstall reinstall etc. But after all posts of lost data I don't want to try to uninstall if I am not sure it will not corrupt my computer. I asked them if they could forward to their team to update drivers for the t500 but they seem not to have done that.
Right now I have no working bluetooth anymore.
We have hundreds of lenovo laptops in our offices and I really would like to know if we risk risk data loss if a user uninstalls bluetooth drivers. How could we upgrade them to remove this risk?
So my questions are:
Does anyone know what versions of the drivers are unsafe to uninstall and what versions are safe to uninstall?
How can you fix broken updates? Like on my T500. There is no new driver for it on it's download page?
What is the way to upgrade bluetooth on "unsafe" machines (where uninstallation of bluetooth would corrupt them)?

Hello and welcome,
The last post in a long thread on this topic links to a driver for the T500 among other machines. I haven't tried it myself.
OS wiped out during Bluetooth drivers update
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Bluetooth driver installs ever and ever again

Hi,
I am using a T500 (Win7 professional edition 32-bit) and got a problem: Some days ago, I ran the Lenovo System Update Tool, and installed an update of the Bluetooth driver:
"Thinkpad Bluetooth with Enhanced Data Rate Software II for Vista/Win7" Version 6.2.1.800
Download an installation was fine, no errorcs occured.
But since that day, everytime I switch on Bluetooth (either by hardware switch or using Fn+F5), the system installs Bluetooth drivers again... "new devices found, looking for drivers". No error messages, it always ends with "devices were installed, and can be used now".
At the German Thinkpad board, some users reported the same problem. It seems as if has something to do with the Nokia Suite (either Nokia PC Suite or Nokia OVI Suite, I tried both in latest version).
But before I updated the driver, everything worked fine - even in combination with Nokia Suite.
Is there a solution to prevent the driver from installing ever and ever again ?
Christian

Nobody knows ?

Live! SB022x (or any OEM model) owners with driver installation problems ... [Help 'maybe' he

Hi
Problems to get 'drivers'/'driver updates' installed for your Li've! or other SB models on XP or W2k system?
If ctzapxx.exe method didn't work either for you, have you tried 'forced' driver installation yet? If not here is what you can do.
NOTE: THIS METHOD DOES NOT WORK W/ ALL DRIVER PACKAGES, BECAUSE OF THE USED INSTALLER IS NOT THE SAME (ctcomp.dat is not available on those)
. download [url="http://members.aol.com/dvdking200/Pub/ctcomp.exe">this utility[/url]
2. download driver package (or installation ISO/rip) you want to install and extract it to your HD (you can also install Audigy X drivers for your Li've! card if you like)
3. run ctcomp.exe and point it to look from
- ..\Audio\Setup -folder, found as a subfolder in folder you extracted the ISO/rip
- 'main folder' (for. ex. AUD_EAX4DRV_0303) when you're installing driver update (data.cab must exist on that folder)
4. press Patch button
5. install your drivers by running setup.exe located
- at same ..\Audio\Setup -folder when setting up from extracted ISO
- at 'main' folder when you're installing driver update
.jtp
ADDON: ---------------------------------------------------------------------------------
I tested what ctcomp.exe makes to this installation package and here are the results.
INSTALLATION PACKAGE patched: Li'veDrvUni-Pack(ENG)
SUPPORTED CARDS by installer
BEFORE CTCOMP
;SBLi've!
;For CT4670, CT4620, M002/M003, CT4780, CT40, CT4830, CT4832, CT4870, CT4872, CT483, CT487, CT4760, CT4850
[Hardware.Map3]
ID = 00000020, 0000002, 0000002F, 0080022, 0080025, 0080026, 0080027, 0080028, 0080029, 008003, 0080032, 0080040, 0080050
ProductName = Sound Blaster Li've!
;SBLi've! 5.
;For SB0060, SB000, SB002, SB00, SB003, SB005, SB022, SB0222
[Hardware.Map5]
ID = 008006, 0080062, 0080064, 0080069, 008006A, 008006B, 008006C, 0080065
ProductName = Sound Blaster Li've!
AFTER CTCOMP listed only Li've! and older series cards
;SBLi've! 5. : For SB0060, SB000, SB002, SB00, SB003, SB005, SB022, SB0222, SB0228, SB0226, SB0223, SB0229
[Hardware.Map4]
ID = 008006, 0080062, 0080064, 0080069, 008006A, 008006B, 008006C, 0080065, 0080066, 0080067, 00000, 000000A
ProductName = Sound Blaster Li've!
;SBLi've! : For CT4670, CT4620, M002/M003, CT4780, CT40, CT4830, CT4832, CT4870, CT4872, CT483, CT487, CT4760, CT4850
[Hardware.Map4]
ID = 00000020, 0000002, 0000002F, 0080022, 0080025, 0080026, 0080027, 0080028, 0080029, 008003, 0080032, 0080040, 0080050
ProductName = Sound Blaster Li've!
;For SBPCI 52 : CT4790, CT4820, SB050
[Hardware.Map4]
ID = 0080023, 0080050, 008007
ProductName = Sound Blaster PCI52
;For SBPCI 256 : CT4890, CT489, CT4893
[Hardware.Map4]
ID = 008002A, 008002B, 0080033
ProductName = Sound Blaster PCI256
= No SB0220 support available? SO, IS THERE exactly a model numbered as SB0220 AT ALL?
I think there is not.
.jtpMessage Edited by jutapa on 07-04-2006 08:6 AM

The reason i said this should be a sticky is that these boards move so fast that its impossiable for new comers to keep up with threads that have AWESOME tips that may or may not help but how many of us have accually gone through every post in the last 60 days to try and find a fix? I know I have not, but in the end you need to try everything you can.
Something like this is not on the Creative FAQ data base so the only people to know about this possiable fix are the few who catch it in time.
In my experience there is ALWAYS more than way to do things and 0 ways to get it to work with 20 other methods to run it. Thats a lot of ways to do the one thing. So unless we have a huge data base with every possiable fix,method or forceiable way to do something then more and more people will get really upset that Creative offer no help.
Take the way Creative say to un-install drivers, man, this for the most part never works, so something like this may be the only way to get it to work for some people.
What I do is though, I copy a thread like this one and will pass it on to others if need be. Ofcause with all credit to the original poster and I never pass it off as my fix and/work.
I I like to cover every possiable aspect to do something. Ya know what i mean

Bluetooth Driver Installation T440s

I notice also in the documentation that Bluetooth doesnt support the inf installation in the T440 driver pack and needs to be done sepearetly.
The downloadable standalone package suggest silent installation to be run with "autorun /qn"
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS037200
This causes issues because SCCM just happily launches off the autorun and moves on in the task sequence without waiting for a result like a setup.exe or msi would. This means the next installation fails because bluetooth is still running. Or the bluetooth gets interrupted by a reboot if that is next in the sequence
Ive tried running the msi within the package but it doesnt install the Intel Bluetooth driver, in fact device manager shows no bluetooth, eventhough programs/features shows the application install. The setup.exe included in the WIN\IntelBT\Win7\vs32 folder, doesnt work with a silent switch (-s /quiet etc)
can anyone offer advice on the approved way to deploy this ??
win7 32bit
thanks
Solved!
Go to Solution.

Download the package you referenced and you can extract it with this command:
(replace %PACKAGEPATH% with the directory path you want to extract to that already exists)
giww10ww.exe /VERYSILENT /DIR=%PACKAGEPATH% /EXTRACT="YES"
Use the files and folders you get in that path as the source for your SCCM package. Use the following command to perform a silent install:
%PACKAGEPATH%\Win7\vs32\Setup.exe /qn

SB X-Fi Driver Installation Problem (X-Fi does not install on Asus A8N-VM CSM

Dear forum members,
I want to install Soundblaster X-Fi Xtreme on my Windows XP x64 Professional computer, but i am not able to succesfully finish 64bit X-Fi driver installation. Whether i use newer x64bit X-Fi beta driver or older official x64bit X-Fi driver, the installation of the driver stops at the end of the installation, when "CTDVINST.DLL" file is being installed and MY COMPUTER REBOOTS instantly. After the reboot, i am being asked to install Soundblaster X-Fi driver again and again. So all the X-Fi software installs well, but when i want to upgrade to x64bit drivers downloaded from Creative web site, the installation process reboots my computer right at the end of it, when "CTDVINST.DLL" file (it seems to be the last file in the driver package) is mentioned.
Help me please solve this problem, so that i can use my new Soundblaster X-Fi Xtreme on my computer soon.
Thank you very much.
Michal D.
My computer specs: AMD Athlon 64 3200+ venice, microATX Asus A8N-VM CSM motherboard (socket 939, nForce 430), Seagate Barracuda 60GB SATA II 7200.9 hdd, LG GSA-467BRL DVD-RW, 2xGB DDR PC3200 Corsair VSGB400C3 dual channel memory, XFX gf 7600GT (PV-T73G-UDF3) graphics card, WiFi PCI card Asus Wl-38g, 420Watt power suply, Microsoft Windows XP Professional x64 Edition.Message Edited by misadlouhy on 06-2-2006 2:03 PMMessage Edited by misadlouhy on 06-3-2006 05:09 AMMessage Edited by misadlouhy on 06-3-2006 05: AM

any help would be most welcome
--------------->
- new Windows installation did not help,
- it is not caused by x64bit operating system, beacuse it did not install neither on Win XP 32bit
- i tryed both driver updates (2 and 3) on both operating systems
- i tryed to start driver installation from X-FI Driver\Drivers\Support\ctzapxx.exe, no change at all
- i tryed to uninstall previous driver first through ctzapxx.exe as well
- i tryed to install the driver on fresh installation of both Windows XP x64bit and x32bit
driver installation reboots the computer just a percent before it should finish, allways, no matter how i try to install the driver
i have heard about Creative sending to some owners of nForce430 motherboards new version of Sb X-Fi, which works with nForce430, is it true?Message Edited by misadlouhy on 06-3-2006 05:23 AMMessage Edited by misadlouhy on 06-3-2006 05:24 AM

MSI - NX6800 GT driver installation problem

Hello,
I've got a tricky problem, i'll try to give as much details as possible, so if i forget something, just ask =)
My Configuration :
Motherboard : Asus A7n8X Deluxe (first version)
CPU : Athlon XP 2400+
RAM : 1.5Gb (DDR Ram)
Graphic Card : MSI - NX6800 GT (256 Mb)
Hard Drives : 80GB(Western Digital) and 250Gb(Hitachi)
Ok, i haven't put too many hardware informations because apparently the problem isnt coming from the hardware side.
First, i've been running with this configuration (just without the second hard drive), for a year and a half, on Windows 2000, and it's been working fairly fine. No problems detected.
i've acquired a second Hard Drive a few weeks ago (the 256 Gb one), so i've decided to put a fresh install of XP on it.
Installed XP without any problems, but it's while installing the drivers that the problem popped up.
I've installed Windows XP Professional on my newly acquired Hard Drive (the 250Gb one), and then tried to reinstall the latest NVidia Drivers for the Geforce.
I've first installed the drivers of the motherboard (1.16 from Asus), then i installed Direct X 9.0c, and i finally installed the latest Nvidia drivers for GFX Cards (91.31).
Unfortunately, right in the middle of the installation of these drivers, the screen switched to black, then went to sleep mode (like if there was no video output). Finally the computer reboots, and i have to use the latest working configuration to be able to go back to Windows XP again.
I've tried with different versions of the drivers for the motherboard and for the Geforce 6800 GT, but still the same problem.
So for now i'm still using only my first Hard Drive with Windows 2000 on it, till we find what to do to solve the problem. (and since it works on Windows 2000, the problem can only be a software one).
Thank you in advance for your help!
PS : Here is the detail of the 1.16 drivers from Asus :
This nForce WinXP driver package contains the below components:
Audio driver 3.14 (WHQL'd)
Audio utilities 3.07
Network driver 2.81 (WHQL'd)
GART driver 2.78 (WHQL'd)
SMBus driver 2.75 (WHQL'd)
Memory controller driver 2.75 (WHQL'd)
IDE driver 2.70 In The Box (WHQL'd)
IDE driver 3.07 Full Driver
Installer 3.11

I've already tried the Vid Card on another comp, and it works without any problems there.
I've been making an hypothesis, though the chance that its coming from that is very slim i think.
A bit more than a year ago, there was a storm(pretty violent and really near my house), and my comp was plugged on (though it was shut down). After that incident, 2 USB slots of my mobo were dead, along with one network card on it. But the rest was working fine. So i've been working if it couldnt have affected a bit the rest. I have no idea how it works whn installing new drivers, about the tests it does with the system and hte hardware. But if it tries to take full power on the vid card, it might be that. I dont know how i could verify that though.

BlueTooth driver installation bluescreen "VIDEO_DXGKRNL_FATAL_ERROR" on Windows 8.1 ENT

Dears,
My new Lenovo ThinkPad E440 turns into a blue screen with the error code: VIDEO_DXGKRNL_FATAL_ERROR when im trying to install the bluetooth driver using Lenovo System Update Program or using the downloaded package "Realtek RTL8723BE Bluetooth version : 1.3.769.3"
My OS is: windows 8.1 ENT
From Event Viewer , i can only see this information event
Log Name: System
Source: BTHUSB
Date: 11/4/2014 12:28:43 PM
Event ID: 18
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xx
Description:
Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during start-up.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BTHUSB" />
<EventID Qualifiers="16389">18</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-04T10:28:43.015337000Z" />
<EventRecordID>3291</EventRecordID>
<Channel>System</Channel>
<Computer>xxl</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>00000800010000000000000012000540000000000000000000000000000000000000000000000000E000000000000000</Binary>
</EventData>
</Event>
Best Regards,

Hi Mwahab,
I am glad to hear that your issue has been resolved after uninstalling the graphic driver, and now your query is that you wanted to if your system is shipped with additional graphic card.
Below is the link where you can verify the system hardware configuration by giving the complete system MTM (Machine Type Model) number, if you provide us the MTM number we can assist on that.
http://support.lenovo.com/us/en/products/search
Hope this helps.
Best regards,
Hemanth Kumar
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ATI Xpress 1250 Catalyst 9.3 Driver installation problem

I have an ATI Xpress 1250 Radeon integrated graphics card on my laptop.
The v9.4 drivers from the AUR crash my X and hangs with no keyboard/mouse interaction.
The ATI driver website said the card required the 9.3 drivers which when installing gave this error:
http://support.amd.com/us/gpudownload/l … ng=English
[08:54][utils]$ sudo sh ati
ati-driver-installer-9-3-x86.x86_64.run atidriver/
[08:54][utils]$ sudo sh ati-driver-installer-9-3-x86.x86_64.run
Created directory fglrx-install.wdkccU
Verifying archive integrity... All good.
Uncompressing ATI Proprietary Linux Driver-8.593...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
==================================================
ATI Technologies Linux Driver Installer/Packager
==================================================
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Error: ./default_policy.sh does not support version
default:v2:i686:lib::none:2.6.29-ARCH; make sure that the version is being
correctly set by --iscurrentdistro
Removing temporary directory: fglrx-install.wdkccU
Help!

tealson wrote:
I'm not quite sure, but the ATI Xpress 1250 may have been dropped from the driver support list. AMD/ATI changed a few things there back one month or so.
Apart from this you should not try the driver from amd but test this one from aur: http://aur.archlinux.org/packages.php?ID=25105
Thank you!!
That was exactly what I wanted to know!
I was using the catalyst 9.4 drivers in the AUR and was searching for the legacy drivers from the AUR.
Thanks again! Will try and post the results.

GX630 bluetooth driver install problem

I got the GX630 a week ago.... I tried turning on the Bluetooth and it tried to install the device but it couldn't find a driver when I pointed to the CDrom driver disk. I read the manual and browsed the MSI driver download page for the GX630 and no bluetooth driver is listed. The manual says the bluetooth is in combo with the modem. Does this mean the modem driver is used? Thanks in advance.

Look here for bluetooth drivers: http://global.msi.eu/index.php?func=downloaddetail&type=driver&maincat_no=135&prod_no=1513

Broadcom bluetooth drives installation failed, no bluetooth device was detected.

hello, i have HP Pavilion dm4-3013cl Entertainment Notebook PC laptop.and i am trying to install BROADCOM BLUETOOTH DRIVERS in my laptop and i am getting this error that no bluetooth device was detected. please make sure that your bluetooth device is plugged in properly in order to countinue installation. now i want to say that i lost my recovery disc and after while for heating issue my main hard disk break or not working condition so i just replace hard disk and ofcourse i dont have os so i install fress windows 7 ultimate 64bit in my laptop. and install each drivers provide by HP website i downloaded all drives and installed and my windows 7 is also up to date. i search for this issue allmost one week for solution but cabt fix and i come to know that before insalltion of BROADCOM BLUETOOTH DRIVERS i have to enable bluetooth in HP WIRELESS ASSISTANCE but in my case i think i cant find due to new disk and new os. i can send file or recieve with bluetooth can paired with my all smartphones too but cant listen music in head phones. cant access LISTEN TO MUSIC, i know the reason is only this drivers is not installing properlly and i want to fix it. now i a tired and i dont have time to search and fix it so please help me out from this issue please and sorry for my poor grammer.

fixed !!! now i come to know, the problem is drives which i update it from intel websites, paul you suggest me correct driver for my bluetooth but it is allready in my laptop which i updated before but again i download and install and nothing happen then i reformate laptop and again install all drivers which i downloaded from hp website for my laptop and again update all drivers manually and automaticallu both from intel website and intel utility drivers software and update windows too and i got same problem. cant hear music from bluettoth head phone, so again i reformate laptop but this time i just installed drivers which listed from hp website, i didnt update anything and as you said i didnt install broadcom bluetooth drivers because it is not for my laptop so then i connect my blutooth and try to access listen to music and o m g. it works now i can hear nusic form bluetooth, i dont believe this. but yes it works this forum help other also so thanks paul and have a nice day now i newer going to update my drivers... in pic you can understand that i am not using latest version of bluetooth drivers.

Logitech Bluetooth driver compatability problem with windows7?

I have a logitech wireless mouse that runs on a bluetooth on my laptop, which has been running ok, until recently, it keeps saying that the it didn't connect due to a missing drive. Have downloaded the most recent driver but it still won't run. Had
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Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription. This is a standard response I’ve written up in advance to help many people (thousands, really.)
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For technical issues with Microsoft products that you would run into as an
end user of those products, one great source of info and help is
http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here:
http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx
For Technical issues with Microsoft products that you might have as an
IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at
http://social.technet.microsoft.com/forums/en-us, and search for your product name.
For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at
http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.
If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here:
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If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you! It’s called the Where is the forum for…? forum and it’s here:
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Moving to off topic.
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64-Bit Windows 7 Load Driver Installation Problem

I am new to Mac and have recently got my hands on a new 17" MBP.
The MBP is a 2011 model dating from about May.
Not wanting to step 100% away from Windows I want to install Windows 7 as well and run Mac OS.
I have tried installing Windows 7 32-Bit and it worked absolutely fine - no problems at all.
However, when I tried to install 64-Bit Windows 7 I ran into a problem very early on in the installation.
Before the part where you select the partition to install Windows on, I get a "Load Driver" message which reads:
"A required CD/DVD drive device driver is missing. If you have a floppy disk, CD, DVD, or USB flash drive, please insert it now."
I cannot eject the DVD to replace it with the Windows Support DVD that I burned (which I assume has the relevant drivers on), so I am a bit stuck.
I tried googling and a few people suggested burning the disk at a slower speed, which I did and it made no difference at all.
The fact that 32-Bit works lets me know I am doing things right, there must be something about the 64-Bit that the MBP doesn't like.
Any help much appreciated. I have 8GB RAM and would like to use it all with both Mac OS AND Windows so 64-Bit is preferred.
Thanks in advance.

Hi guys,
I have exactly the same problem.
I have a macbook pro 15 late 2011 and I tried for hours to find a driver for superdrive but nothing at the moment...
If someone could help us it would be great
Thanks

Graphic driver installation problems - Qosmio G20 PQG21

Attempting to install latest graphic driver (available on the toshiba u.k. site) produces an error message that file NV4_mini.sy is unreadable, although it is clearly there. Any ideas?
I've tried downloading several times and unzipping into various locations. Incidentally, do toshiba have any technical support at all, or is it left to their customers to provide it for each other for free - they don't seem to have any method of contact on their site?

Thanks for your suggestions, which I will try. In answer to your questions. The driver is the correct one according to Tosiba and the model ID is clearly marked on the underside of the laptop.
The problem appears to revolve around the installer's inability to recognise a required file although there is a file of the correct name in the download. It would be nice if Toshiba addressed thid issue - wouldn't it? I am aware of the installation procedure for .zip file downloads - the problem is not in this area.

Officejet 4500 G510g-m | Windows 7 Driver Installation Problems

Hello!
I've just purchased a new Acer Aspire One 722 laptop running on Windows 7 64-bit for work and I'm having some problems getting it to play nice with the all-in-one at work. The model is an Officejet 4500 G510g-m and though I still have the CD, it seems to be of little help. Whenever I run any of the HP diagnostic tools, they attempt to download the full software suite (I assume, since it's the same 373MB package) and extract it, only to go back to step one of discovering the device and starting the download all over again.
I have tried running the Solution Center installer directly from the disk, at which point I get the 2732 error. I've uninstalled and reinstalled Flash to attempt to circumvent that error to no success. I have downloaded both the basic and the full driver suite from the HP site and attempted installation multiple times, using the scrubber in between to ensure a clean slate. I've copied the files from the CD to my computer and tried to install more directly, with exactly the same results, yet the printer continues to show up as problematic under the "Printers and Devices" window, troubleshooting which just returns me to the endless cycle of downloading a driver that seems to not want to install.
At this point, I haven't the faintest clue what's causing the problem, so I'd greatly appreciate any insights!
Thanks for your time in advance.

Hey Kyramor,
If you visit this link you can find the print and scan driver without the full feature software:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3919449&
This installation via this method.
Hope this helps!
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