Dv4 ChkErrBB.CMD: Detect some error during PININST_BBV.

I was trying to restore my computer and I keep getting an error. ChkErrBB.CMD: Detect some error during PININST_BBV. I have made sure the Sufi is turned on and tryed the ctr-alt-del at the error message but it wont open the task manager so I can end the setup process. I have tried to restore the machine like 6 times.
Computer is a dv4-1551dx using factory restore disk. On a side note I have restored successfuly before with the same disk about a year ago.

I see everyone is having the same problem, and HP Tech Support is no help at all.  Here is how you fix it. When you boot up your computer hit F10 that will take you to the BIOS manager. then hit F9 to set BIOS to factory default save and exit then do recovery.  Worked for me and it only took me 3 weeks to figure it out lol.

Similar Messages

  • Win 8.1//Recover error at fourth supplemental disc//Detect some error during PININST_BBV.

    Hii Team,
    Please find the product details for your need full:-
    Product number: F6C57PA#ACJ
    Product: HP ENVY TouchSmart 15-j109tx Notebook PC (ENERGY STAR)
    Issue- recovery attempt has failed select one of the three buttons.
    Below is the error log in the notepad:-
    [13:34:51.78] ChkErrBB.CMD :  Detect some error during PININST_BBV.
    [13:34:51.78] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log
    [13:34:51.78] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log
    Tss to isolate the issue:- Bios updated no go, bios defaults no go, checked with another set of rcds but same issue on the fourth discs on different dvd's also.
    RCD kit Part#:-
    749548-D62
    749549-D62
    749550-D62
    752228-B22
    Error Comes at recovery dvd:- 752228-B22.
    HP Experts kindly intervene with the case for a way out from the issue asap.

    This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
    Please see HP Forum thread Recovery - "Detect error during PININST_BBV – Fix: Set BIOS to Factory Defaults;
    1) Boot computer – immediately click / press F10 to get into the BIOS Manager.
    2) Press F9 to set the BIOS to factory default.
    3) Press F10 to "Save and Exit"
    4) Redo the Recovery – remember to leave the wireless light “on” during the Recovery
    Other thing to try: don't use the supplemental disc... set the system date in BIOS to 2012... run "Minimized Recovery" instead of "Factory Reset"
    I currently have the same issue with my HP 15t-j100 CTO and HP 13 Split x2 (both on loan from HP). I have tried various fixes/solutions posted on the forum, but haven't been successful in recovering my computers. In both cases I an using a USB Flash Drive set up as HP Recovery Media. It appears you are using an external CD/DVD drive and 4 DVDs as your HP Recovery Media. My computers display a "Restoration Incomplete" dialog box and CTOERROR.flg displays;
    Please contact HP in your country / region, via the HP Worldwide Support Portal, for official HP assistance.
    If you have any further questions, please don't hesitate to ask.
    Please click the White KUDOS "Thumbs Up" to show your appreciation
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Detect some error during PININST_BBV HP envy-15035eo

    Hello!
    I just bought a new Samsung SSD 840EVO to my HP Envy-15035eo running Windows 8.1. I popped the SSD in to my computer an ran the recovery I bought from HP. After the computer reboots a couple of times the recovery restars and go back to the initall stepps of the recovery. Then if i pull out the USB-drive and reboot the computer ill get the message
    "The recovery attemt har failed. Select one of the following buttons: Save log , Details. Retry". If i press "Details" I will get the following message:
    "ChkErrBB.CMD : Detect some error during PININST_BBV.
    ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
    ChkErrBB.CMD : or, check c:\system.sav\logs\BurnBootMerge.log"
    I have tried to do a recovery after I load setup deafaults in the BIOS and enabled Legacy support. I have even done a Start up test on the new SSD and it passes the test. 
    Any help would be greatfull! Thanks!

    1) Try Recovery - "Detect error during PININST_BBV – Fix: Set BIOS to Factory Defaults
    •Boot computer – immediately click / press F10 to get into the BIOS Manager.
    •Click on F9 to set the BIOS to factory default.
    •Save and Exit
    •Redo the Recovery – remember to leave the wireless light “on” during the Recovery... Didn't work for me
    2) Set System Date to 8/4/2012 and Redo Factory Reset and System Recovery... Didn't work for me
    Ignition75 states "I managed to get the recovery to work, by changing the system date in BIOS to 2012."
    3) Set BIOS to factory default, System Date to 8/4/2012 and performed Minimized Recovery (based on one of these posts)... Successful Minimized Recovery... Set BIOS to factory default, System Date to 8/4/2012 and performed Factory Reset... SUCCESS
    Don't know what, how, or why it worked... but it worked.
    Please try the above suggestions and report back with your findings.
    If you have any further questions, please don't hesitate to ask.
    Please click the White KUDOS "Thumbs Up" to show your appreciation
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • HP Envy m6 - getting error while recovery of my OS. Detect some error during PININST_BBV

    I am receiving the following error while reinstalling my OS using the HP recovery Discs.
    I get this window with no close button except for Save , Details or Retry.
    [ 2:37:49.82] ChkErrBB.CMD : Detect some error during PININST_BBV.
    [ 2:37:49.82] ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
    [ 2:37:49.82] ChkErrBB.CMD : or, check c:\system.sav\logs\BurnBootMerge.log
    (The two .LOG files do not exist on the C: partition which is there.)
    My hard disk has crashed, so I used a new one [1 TB] which is bigger in size from the factory installed 750GB.
    I did all the tests by pressing F2 - system diagnostics. All system tests have passed.
    Please help me with the solution, as I need my laptop running ASAP, but the recovery is giving problems.
    I did other procedures to reset the Boot options to Factory defaults using F9. IT didnt help me.
    It keeps throwing the same error.

    I have tried all the suggestions to change the BIOS date from year 2013 to 2012.  The recovery CD's shipped from HP automatically changes the date to 8/27/2012.  I can't help it.
    I bought another new HDD with size 750 GB similar to the facotory shipped HDD.  Did the start-up test again. Everything passed.  But, in the recovery, I still have no luck.
    I reordered the Recovery discs from HP which had the application repair disc as well. I used all the 4 recovery discs , and the system ran for almost 2.5 hours and gave the same Error  PININST_BBV  , BurnbootWan.log and other one. 
    Can anybody help to resolve my recovery issue ASAP. the model is HP envy m6-1188ca.

  • Detect some error during PININST_BBV

    Hi All,
    I sold my HP Envy 17" via eBay, before I shipped it I did a recovery, to give the customer that new laptop experience, it worked OK however windows wouldn't activate.  Microsoft kept saying it's locked by a 3rd party.  The customer returned the laptop, I gave a refund, and now I'm trying to sort the issue out.
    HP sent out recovery disks, now, when I'm trying to perform the recovery, towards the end of the recovery I'm getting the "Detect some error during PININST_BBV" message.
    I've tried resetting BIOS to defaults.
    I've tried turning on legacy boot in BIOS.
    I'm out of options, I don't want to call HP support because it's just too painful a process.
    Has anyone got any ideas?
    Thanks.

     When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
    The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
    Tried Recovery - "Detect error during PININST_BBV – Fix: Set BIOS to Factory Defaults
    •Boot computer – immediately click / press F10 to get into the BIOS Manager.
    •Click on F9 to set the BIOS to factory default.
    •Save and Exit
    •Redo the Recovery – remember to leave the wireless light “on” during the Recovery... Didn't work for me
    Set System Date to 8/4/2012 and Redo Factory Reset and System Recovery... Didn't work for me
    Set BIOS to factory default, System Date to 8/4/2012 and performed Minimized Recovery (based on one of these posts)... Successful Minimized Recovery... Set BIOS to factory default, System Date to 8/4/2012 and performed Factory Reset... SUCCESS
    Don't know what, how, or why it worked... but it worked.
    Please try the above suggestions and report back with your findings.
    If you have any further questions, please don't hesitate to ask.
    Please click the White KUDOS "Thumbs Up" to show your appreciation
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Detect some error during PININST_BBV HP Envy 4-1130ew

    Welcome.
    My problem is with the recovery kit with usb.
    Error Detect some error during PININST_BBV
    I did it in the bios as reported on
     http://h30434.www3.hp.com/t5/Notebook-Recovery/quot-Detect-some-error-during-PININST-BBV-quot/td-p/2...
    So F9 and enter.
    And still nothing.
    The computer has been added frames with 6 gb ram 16gb.
    The computer is not guaranteed.
    Is it possible that by adding ram recovery does not work?

    Thanks for the reply.
    Unfortunately, it did not help.
    There is still this error message.
    Date in the bios I changed after every reboot.
    I set 01.01.2012.
    at włanczaniu bios change date on 07.03.2012 (from what I remember)
    I tried to upload a clean windows 8.1
    the pendrive.
    The installation went fine.
    The product key fits into the bios.
    Compuer works.
    Only I still have the impression that it is you should not take place in this way.
    If you have the original system compuer windows 8.
    I bought extra recovery kit by serial number of the computer.
    That's why it does not work.
    I spent money (again) on the original system.
    And I am forced to upload another and combining to make it work.
    I do not understand this policy.
    The problem I think is not resolved.
    Please send me any other suggestions.

  • "Detect some error during PININST_BB​V."

    I am still working on the recovery from this problem which AxshunJaxun was able to help me correctly diagnose.
    I have since received Recovery Media from HP and purchased a new HDD which should be an improvement over the factory part. And, I have spent part of yesterday and most of today working on the recovery process with no success (multiple failed attempts).
    I keep getting a "recovery failed" message from the Recovery Manager application with the specific detail message of:
    [ 2:37:49.82] ChkErrBB.CMD : Detect some error during PININST_BBV.
    [ 2:37:49.82] ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
    [ 2:37:49.82] ChkErrBB.CMD : or, check c:\system.sav\logs\BurnBootMerge.log
    (The two .LOG files do not exist on the C: partition which is there.)
    I have followed the process (had to initially hit ESC instead of F2) laid out by anthony82 and encountered no errors on the memory and HDD tests.
    According to this post this is likely a problem with the Recovery Media from HP. Has anyone else seen this type of problem and determined that to be the case as well?
    This question was solved.
    View Solution.

    DarkSetz wrote:
    I am still working on the recovery from this problem which AxshunJaxun was able to help me correctly diagnose.
    I have since received Recovery Media from HP and purchased a new HDD which should be an improvement over the factory part. And, I have spent part of yesterday and most of today working on the recovery process with no success (multiple failed attempts).
    I keep getting a "recovery failed" message from the Recovery Manager application with the specific detail message of:
    [ 2:37:49.82] ChkErrBB.CMD : Detect some error during PININST_BBV.
    [ 2:37:49.82] ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
    [ 2:37:49.82] ChkErrBB.CMD : or, check c:\system.sav\logs\BurnBootMerge.log
    (The two .LOG files do not exist on the C: partition which is there.)
    I have followed the process (had to initially hit ESC instead of F2) laid out by anthony82 and encountered no errors on the memory and HDD tests.
    According to this post this is likely a problem with the Recovery Media from HP. Has anyone else seen this type of problem and determined that to be the case as well?
    http://h30434.www3.hp.com/t5/Notebook-Recovery/dv4​-ChkErrBB-CMD-Detect-some-error-during-PININST-BBV​...
    "Here is how you fix it. When you boot up your computer hit F10 that will take you to the BIOS manager. then hit F9 to set BIOS to factory default save and exit then do recovery.  Worked for me and it only took me 3 weeks to figure it out lol."
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

  • Detect some error during PININST_BB​V. [SOLVED]

    I have a HP 2000-2b16NR that needed a new HDD. I ordered and just received the Recovery DVD's for this model from HP and after 5 times running the HP recovery I get this error message.
    ChkErrBB.CMD : Detect some error during PININST_BBV.
    ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
    ChkErrBB.CMD : or, check c:\system.sav\logs\BurnBootMerge.log
    I've already tried defaulting the BIOS like suggested in another thread for this error with no joy.  I even pulled the CMOS Battery and removed the Main Batt/Power as well.
    Searched the HDD for these two log files BurnBootWarn.log  and BurnBootMerge.log and they do not exist in c:\system.sav\logs. However did find this one in there BurnBootMergeBBV1.log.
    Replacement HDD is a HGST Travelstar H2IK500854SP 500GB / 5400RPM / 8MB Cache
    I suspect that one of the DVD's is bad or HP's Recovery Process is utter cr@p!
    RESOLVED: Seems the Supplemental Disk is bad.  Ran recovery skipping the Supplemental Disk and all is fine.
    This question was solved.
    View Solution.

    Thanks! That worked great.

  • After disk recovery, restoration incomplete error - error during PININST_BBV - and can't access BIOS

    Hi I haad got :Ultrabook HP ENVY 6-1103el
    I performed a disk recovery (with disks made myself) to wipe the hard drive. Got to disk 4 of 4 when HP Recovery Manager window appeared with following error message when I click the Details button:
    ctoerror.flg file
    [21:12:12.07] ChkErrBB.CMD :  Detect some error during PININST_BBV.
    [21:12:12.07] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log
    [21:12:12.07] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log
    [21:12:12.08] ----------------------------------------
    [21:12:12.08] Critical error condition was detected at BBV1...
    [21:12:12.08]
    [21:12:12.08] Refer the following file if exists.
    [21:12:12.08]   - c:\system.sav\Logs\BurnBootWarn.log
    [21:12:12.08]   - c:\system.sav\Logs\BurnBoot.log
    [21:12:12.08]
    [21:12:12.08] Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.
    [21:12:12.08] because RM's dialog can't appear on [Start] screen on Win8 environment.
    [21:12:12.08] customer may not notice RM already shows Error dialog.
    [21:12:12.08]
    [21:12:12.08] ----------------------------------------
    there might be unexpected reboot during BBV Clean or Last...
    The process will cause CTO panic because the image might not be normal...
    There are 3 options, Save Log, Details, Retry. When I try 'Retry' it asks for recovery media. I've put my recovery disk 6 and disk 1 in, but nothing happens. Oddly enough, the command prompt (cmd.exe) is open at this point. Now whenever I restart the laptop it goes to the same restoration error screen with the command prompt open and minimized in the lower left hand corner.
    Pressing F10 (BIOS Setup) or F11 (System Recovery) after starting doesn't do anything, it just goes straight the the Restoration Incomplete message. Pressing Esc during start goes to the Startup menu, but pressing F10 or F11 there just does the same thing. F2 System Diagnostics works. I ran quick memory check, everything passed. I ran the long hard drive check. Overall it passed, and each one passed except for optimized dst it said 'not available'. When I choose BIOS Management from Diagnostics UEFI, and try either a BIOS Update or BIOS Rollback, I get 'The selected BIOS image was not available.' My system's BIOS ID is F.23. When I try to select a BIOS Image to apply, I've clicked through the file trees and there's nothing there to choose.
    I tried recovering the BIOS pressing Windows and b key when starting. The screen stayed blank and the caps lock light kept flashing but nothing happened. The screen just stayed blank and no bios update screen appeared.
    Did my BIOS become corrupted during the system restoration from disk?
    Any  suggestions or options?
    Thanks.

    Hi  larag,
    Thank you for your reply.
    As I stated in my original post, I suggest you contact HP support and explain in detail the events that happened, when you tried to do the recovery.  The contact information is in my original post.
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • After USB recovery, restoration incomplete error - error during PININST_BBV.

    I performed a USB recovery with USB made by Creating Recovery to wipe the hard drive.following error message when I click the Details button:
    ctoerror.flg file
    [  1:06:44.60] ChkErrBB.CMD :  Detect some error during PININST_BBV.
    [  1:06:44.60] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log
    [  1:06:44.60] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log
    [  1:06:44.60] ----------------------------------------
    [  1:06:44.60] Critical error condition was detected at BBV1...
    [  1:06:44.60]
    [  1:06:44.60] Refer the following file if exists.
    [  1:06:44.60]   - c:\system.sav\Logs\BurnBootWarn.log
    [  1:06:44.60]   - c:\system.sav\Logs\BurnBoot.log
    [  1:06:44.60]
    [  1:06:44.60] Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.
    [  1:06:44.60] because RM's dialog can't appear on [Start] screen on Win8 environment.
    [  1:06:44.60] customer may not notice RM already shows Error dialog.
    [  1:06:44.60]
    [  1:06:44.60] ----------------------------------------
    there might be unexpected reboot during BBV Clean or Last...
    The process will cause CTO panic because the image might not be normal...
    Laptop purchase on July 2013.  System updated to 8.1.  When recovered from USB to win8, errored.  Tried to change BIOS time, didn't work

    Hi @John90 ,
    Here is a link that might help. The only other thing you could try is borrowing a copy of the exact same Windows 8 version as yours.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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    A little test on my local instance confirm this.
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  • ChkErrBB.CMD Recovery Error Message

    I purchased a G62 notebook/laptop in February of this year. I have had considerable problems with hackers online infecting and corrupting the system and recovered the system like 5 times with the recovery partition until it became corrupted and disappeared from the hard drive. I then ordered the recovery media and was able to recover system an additional 6 times until I got this message listing:
    ChkErrBB.CMD : Detect some error during PININST_BBV.
    ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
    ChkErrBB.CMD : check c:\system.sav\logs\BurnBootMerge.log
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    I had purchased PCTuneup service for 70 dollars which was unable to remedy this problem before it expired. When I first encountered this problem with the recovery process, the tech I talked with said I could send in the computer and pay 400 dollars to have it fixed, which is more than it cost new, so this is the last resort I have to figuring out this problem in hopes of solving it. Obviously, I did some warranty-voiding activities since I got that unhelpful help.
    Looking forward to any technical insights and help you may have........

    My hard drive worked fine with 8.1pro which I paid for and copied on a USB and installed on my Envy Notebook.    Also downloaded and installed Windows 10 Beta.  When I tried to use my recovery disc from HP. it didn't work and I got your 3 error issues.  HP said the installation I did of Windows 10 messed up the boot partiton and they would send me a new harddrive and new recovery media and that would take care of the problem.   I installed it and used the recovery drive they sent me.  Same errors.
    Called back and now they want me to send my computer in for repair.  I said that was not the problem.  I can install my version of Windows 8.1 pro I purchased from my USB drive but could not install from their usb recovery drive.  By the way this is the third recovery drive they sent me.
    And the third hard drive I have installed in this computer and it is not yet 3 years old.
    I found a solution from some other person online with the same errors.  He said to go into the Boot Section of the HP. F10 and reset it to Factory Defaults and then reinstall the HP USB recovery drive.  I am doing that as we speak.  It didn't work on mine but I am going to give it a second try. 

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