DV4170US - new battery not charging

My first battery had progressively shorter battery life, so I replaced it with an after-market battery. That worked for over a year. Then, it wouldn't charge. I was able to use the laptop with the charger attached, but the battery would not charge. I bought another after-market battery. This worked for a few weeks only, then would not charge.
I've tried removing the battery, booting the laptop with charger attached, shutting down, reinstalling the battery - the "charging" (lightning bolt) indicator lights up for a second ro two then goes off. I also tried booting the laptop then installing the battery with it on - same result.
I also tried the HP battery assessment utility - it indicated that the battery could not be analyzed or something to that effect.
FWIW, the battery and fan exhaust have always been very hot on this machine.
Any thoughts would be appreciated. This is still a really good laptop with plenty of life left in it.
This question was solved.
View Solution.

Bostonc,
Thanks so much for your post! I am definitely sorry that you are having these continued issues with the battery on your notebook.
After updating bios and running the battery check, unfortunately there isn't much that can be done in the way of troubleshooting.
I definitely suggest purchasing your next battery from HP, if only so you receive the 1 yr or 300 cycle warranty with the battery. If it happens to a new HP battery during the warranty time, I would definitely check further with the notebook. Without any other symptoms, I wouldn't necessarily assume that the issue is beyond just the battery.
Although I am an HP employee, I am speaking for myself and not HP.
Make it easier for other people to find solutions,by marking my answer 'Accept as Solution' if it solves your problem.
**Click on the KUDOS star on the left to say 'Thanks'**

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HT3964 Installed a new battery for a Macbook 2,1 New battery not charging. Battery symbol shows (Not charging) and replace battery. Green LED on magsafe connection. Disconnection results in an instant shutdown.

I have just installed a new Battery after the old one showed (Not Charging) and when you clicked on this icon the dropdown"condition replace now". Problem now is the computer still shows the same message in the top bar (Not Charging) and the dropdown also shows "condition relace now". the magsafe show the greem LED i.e not charging, but providing power. If you disconnect the magsafe the computer powers off instantly confirming we have power. I have carried out resetting the SMC controller and still no change. Tested the standby voltage on the magsafe pins etc, all in spec. What should I do now, as I don't want to keep spending more and more. Bellow is the info from the system profiler.
Battery Information:
Model Information:
Manufacturer:          DP
Device name:          ASMB016
Pack Lot Code:          0002
PCB Lot Code:          0000
Firmware Version:          102a
Hardware Revision:          0500
Cell Revision:          0102
Charge Information:
Charge remaining (mAh):          0
Fully charged:          No
Charging:          No
Full charge capacity (mAh):          0
Health Information:
Cycle count:          1
Condition:          Replace Now
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          6940
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Automatic Restart On Power Loss:          No
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Wake On LAN:          No
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0100
Wattage (W):          60
Revision:          0x0000
Family:          0x00ba
Serial Number:          0x00391563
Charging:          No

Interesting, since I'm experiencing similar issues (https://discussions.apple.com/message/20098653#20098653)
But before you go back, try this first: http://support.apple.com/kb/HT3421
I have a different device name, but it just might work for yours.

Why would new battery not charge?

I have an iPhone 5 with a 1 year history of good behavior. I recently transferred my Sony-manufactured battery (date code=08/2014) to my daughter's iPhone 5 so that she could make an outbound airplane flight with a functioning phone.
There was evidence that daughter's battery had died, not been subjected to a bad or uncertified charger. It would not charge on my known good chargers. Her Lightning port was not full of lint. After I transferred my good battery to her phone, her phone worked fine and she was on her way.
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If I did, in fact, damage the battery connector during transplant, wouldn't the phone have squawked error messages before refusing to charge. There were no error messages or hints that the battery transplant had problems.

jimolson wrote:
I have an iPhone 5 with a 1 year history of good behavior. I recently transferred my Sony-manufactured battery (date code=08/2014) to my daughter's iPhone 5 so that she could make an outbound airplane flight with a functioning phone.
There was evidence that daughter's battery had died, not been subjected to a bad or uncertified charger. It would not charge on my known good chargers. Her Lightning port was not full of lint. After I transferred my good battery to her phone, her phone worked fine and she was on her way.
I discarded her suspect battery and installed a new one in my phone. Acquired from a well known supplier of batteries, t was a Sony-manufactured battery with a date code nearly identical to mine. My phone booted up fine and showed 45% cell charge. As the hours passed, the state of charge gauge indicated showed a battery of normal endurance.
However, at the end of the day this new battery will not accept a charge in my phone.
I am using the same known good chargers that I used previously. I am an experienced iPhone disassembler. My Lightning port is not "linted-up". I admit that Apple's fine-pitch PCB connectors are a challenge even for experienced disassemblers but I believe that this battery transplant went OK.
Any ideas?
If I did, in fact, damage the battery connector during transplant, wouldn't the phone have squawked error messages before refusing to charge. There were no error messages or hints that the battery transplant had problems.
So, to clarify, you've opened up the iPhone, and replaced the battery yourself?
Are you an Apple Authorized Service Technician?
Apple doe snot supply batteries to third-parties. Any iPhone battery you acquired is either:
A) Counterfeit
B) Stolen
C) Salvaged from another unit.
Additionally, unless you are an AAST and were using an Apple-supplied battery, your device warranty and support is permanently voided.

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Battery not charging when plugged in

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Endless Switching between Adapter and Battery/Not Charging

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BUMP -
I'm having a similar problem. Will keep scanning the older posts on this board, but:
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No AC Power, Battery not charging, Windows boot up issue

Searched the forums but could not find an answer for my specific problem.
COmputer: L355 - S7905
Windows XP Professional
Issue: installed new motherboard. When on AC power, laptop shows a steady green LED light but will not boot up without the battery installed. Will not stay running when the battery is removed or dies. When plugged into AC power, battery charging light is on but battery continues to lose power; will not charge. Had the computer operating properly initially but noticed the power issue. I ran a chkdsk on one of the subsequent boot ups and now have a "config.sys file missing" error and can not get into windows any longer. I was going to try some of the battery charging suggestions listed on this forum but no longer can get into windows or the recovery council. Last screen attainable says to select "R" to repair system using a Windows disk. Can not get to a DOS prompt.
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- All LED lights on laptop are indicating the computer is working in a proper state (ie power light on, batt charging light on, HDD light on when in use, etc)
- replacement motherboard is the EXACT same motherboard as the original. Same model - identical.
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- Laptop did not come with an original Win XP restore disk.
- Battery is a replacement but is the exact same part number as on the Toshiba original battery. Battery seems to be operating perfectly once it is charged (had to go to computer accessory store for charge)
Questions:
- Why is the AC power only not able to run the laptop?? Is it a software issue??
- Once I can get into the windows OS, I presume I should be able to correct the battery not charging issue . . . is that right?? Sounds like it is a software issue from what I have read on the forums. My plan was to reinstall the Windows operating system but I can not do that on battery power alone.
Any suggestions on how to proceed??
Thank you - Paul
Solved!
Go to Solution.

Lawrence - Your suggestion was right on target, the replacement adapter solved my power problem. I would have never believed that to be the problem since the digital voltmeter was indicating the required 19v from the defective adapter, I would obviously NOT have figured this out on my own. Thanks for your time, response and help on this issue, I really appreciate it.
Paul

Satellite L55-A5284 battery not charging

I have had this Toshiba Satellite L55-A5284 for about 11 months now. Everything was going fine and then less than 5 days ago I unplugged the AC adapter and the laptop just went off. Long story short went on Toshiba's troubleshooting section in Support and answered some questions and it told me that I needed a new AC Adapter. Received the adapter today and plugged it in still have the same problem battery not charging. I called Toshibal support and was told that my laptop has a built in battery and in order to change it without a fee being charged to me I would have to send my laptop to Toshiba and wait 7 to 10 days to get my laptop back. I do not like this solution since alot of my personal information is on my laptop and the length of time I will be without my laptop. Does anyone out there have any other suggestions for me to get the battery replaced free of charge?

If the Troubleshooting Assistant finds that you laptop needs a new battery, it can send you a battery as well. It'll work just like the swap with the AC adapter. Unfortunately, you'll have to change the battery yourself (or get someone to do it for you). I don't like commenting on the difficulty because it's so subjective. You'd have to take the bottom case off to reach it. It won't void your warranty, but if you damage anything else while attempting to change it, that could.

DV4 1275 Power Issue, Battery not charging, Will not Power with AC only

HP Pavillion DV4-1275mx
Battery will not charge, Laptop will not fully turn on with battery in (battery not charging at all). Laptop will not power on at all with no battery using only AC and with battery it will attempt to load and die due to lack of charge.
Have tried 3 diff HP chargers.
The orginial 1 that came with the laptop is dead and will not charge anything. Tried it on a diff HP laptop and not recognizing any power
The 2nd one is OE HP laptop diff model but same wattage that came with my gfs work laptop. I have charge my laptop with it before in the past however it is not charging the battery now either
The 3rd is a aftermarket generic one that my g/f bought in the airport and it works with hers as well however I have never used it on mine.
I have tried hard resetting.. taking out battery, holding power for a min and replugging everything.
Also when I remove the battery and plug in either of the chargers that do work the power LED are "not" lighting up on the front or the LED where the AC plugs into the laptop. Which makes you think the charger is bad however the 2 working chargers do work on my other 2 HP laptops.
If i plugin one of the 2 working chargers with the battery it will go through the boot process and as its starting windows it just dies and shuts off. The power led by the DC jack does light up and the charging light on the front lights up. However this only works when I unplug the battery and plug the AC charger in. After the laptop boots up to starting windows and dies. I have to remove the battery and replace it to get the LEDS to light back up.. If the MB was bad I wouldnt think any of the LED's would come on nor would the laptop boot up to the starting windows. If keep trying to turn it on the booting time is shortened as the battery is not holding a charge and sometimes it only makes a few seconds and then just dies out.
I dont have alot of money to spend so I was hoping maybe you could point me in the right direction.
Should I buy the replacement part OE charger for my specific laptop? (not sure if its going to be much diff than the others since they are all 65 watt chargers)
Should I buy a new battery as well?
Or does this sound like a short problem in the mother board or a solder issue with the DC plugin?
If it is an issue with the motherboard I do not want to go through the hassle of buying the battery and charger as I will end up having to just replace the laptop
If you could please advise me what direction to go I would be so greatful.

Dude, I have the same exact problem with mine. It's not a cheap fix either. It definitely is the motherboard.
I'm no expert, but I believe the problem is a dead capacitor on the motherboard preventing it to build up a charge.
I spoke with an HP rep, which told me it's $398 for them to fix.
I let them know that I didn't have another $400 to put into this laptop. So, they suggested I try reseating the motherboard. And also reseating the memory modules.
http://h10032.www1.hp.com/ctg/Manual/c01597750.pdf
That is a pdf of the laptop's manual. It'll help in reseating. Page ( 59 ) for the motherboard. Page ( 67 ) for the memory modules.
This hasn't helped at all with mine, but maybe it'll help with yours!

MacBook Pro (2007) battery not charging...

MacBook Pro battery not charging... bought a new one, same problem. Any ideas?
The problem seems to happen to more people at the moment, I know 2 guys who have the same problem.
I guess it might be a software bug in Snow Leopard?
... or it's something like a "time-bomb" to make me buy a new one...

I really don't think that the battery is the problem. But I asked them for replacement, just to be sure. I think its a software thing!!!!
I had 2 batteries before and just bought this new third one, because the second wouldn't charge anymore.
Check the stats from my new battery:
Battery Information:
Model Information:
Serial Number:    ˇ
Manufacturer:    SMP
Device name:    ASMB012
Pack Lot Code:    0004
PCB Lot Code:    0048
Firmware Version:    0d07
Hardware Revision:    0000
Cell Revision:    0000
Charge Information:
Charge remaining (mAh):    1038
Fully charged:    No
Charging:    No
Full charge capacity (mAh):    5040
Health Information:
Cycle count:    1
Condition:    Normal
Battery Installed:    Yes
Amperage (mA):    0
Voltage (mV):    10791

DV4170US - new battery not charging

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