Dv6 2190us - some keyboard keys are not working

Hi there all,
My sis bought me Dv6 2190us laptop last Feb 2010 and I just got it now. The problem now is, some of the keys like the letters - W, S, and X are not working so I am not able to log-in to Window 7. The laptop is brandnew, the keys are not sticking but the only unusual thing is that , the battery was attached to the laptop for one year.... Couldnt this be the reason and what should I do to resolve this? Appreciate your kind help!
Thanks in advance,..

also having this issue with 6 month old dv6 3031 but my entire line beginning with a to enter key will not respond so i cannot do any tests or what not. i was advised to do bios setup by clicking F10 when notebook is booting up, arrow across to Diagnostic menu and perform PRIMARY HARD DISK SELF TEST. of course i was unable to do this as my enter key does not work but maybe you could give it a go and have more luck
cheers

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    Code I ran
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    Hello lindzthecreator,
    I suggest this part of the article named One or more keys on the keyboard do not respond found here http://support.apple.com/kb/ts1381
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    From the Apple menu, choose System Preferences.
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    run the above software. 
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    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Mark Th. Antonio
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    Hello mahi_20. Welcome to the HP Forums. I understand certain keyboard keys are not working. The issue could be hardware or software related. Before anything else, I would attempt cleaning the keyboard. For more information on how to clean a notebook keyboard, please reference this guide: How to Clean a Laptop Keyboard
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    Hi renanc93,
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    Hope this helps!!!
    Do post us back if the issue still persists.
    Best Regards
    Shiva Kumar
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Some keys are not working of my laptop lz801pa#

    Hi
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    Hello Rdmusale,
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    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • Some Keys are not working on Lenovo G570

    Hello all
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    Thanks  
    Solved!
    Go to Solution.

    Hi Asadkhan92,
    Welcome to Lenovo Community!
    As per the query we understood that you are facing an issue with the keyboard in your Lenovo G570 laptop.
    As you have mentioned that the some keys are not working in your laptop, as you have also mentioned that the onscreen keyboard is working, please connect the external keyboard and check  for the issue, this is to confirm if the issue with the hardware or software.
    If the external keyboard works fine and if the keypad is not working then it’s a issue with the keypad of the laptop.  
    Please visit the nearest service centre for further details.
    Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
    Hope this helps! 
    Best regards,
    Ashwin.S
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

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