Dv6-6c13cl problems w/ install using purchased Recovery Discs.

Thanks for any help you can provide. Initally, there was a harddrive problem, so I replaced it. The factory discs were lost unfortunately, so I just recieved a set from HP yesterday. The install process is uneventful, except that when its "preparing Windows for the first use", I get some errors. Specifically, it says, [timestamp] ChkErrBB.CMD: detect some error during PININST_BBV. [timestamp] check C:\system.sav\logs\BurnBootWarn.log [timestamp] or, check C:\system.sav\logs\BurnBootMerge.log) At this point, there is nothing else I can do. You have the option to retry, but it initiates the whole install process again, leading to the same result. Prior to ordering the discs, my brother installed a retail of W7-64bit, and there were no problems, save that there weren't any drivers installed (for example, couldn't get online). Now, I dont really need the HP apps that get installed, but of course I need the drivers (incidentally, I believe they are on a fourth disc separate from the OS recovery (the Application and Driver Recovery CD). Does anyone recognise the error messages above, what they mean, how to remedy this? Is it likely the new HDD is faulty? Or the discs? Would it be a better idea to buy a retail of W7, and manually install all the needed drivers? Its a shame in that this should work, Id hate to have to put more money into it. Thanks again for any help. Raab

Hi,
If you want a clean installation of Windows 7, there's no need to purchase a retail copy as you can use the following method.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - this is listed as Windows 7 Home Premium ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source - Digital River.
If the listing is correct, Windows 7 Home Premium 64bit is on the following link.
Windows 7 Home Premium 64bit.
If the listing isn't correct, other versions can be found on the link below.
Windows 7 Images.
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers and software you may need can be found Here.
Regards,
DP-K
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New Hard drive - won't install windows from recovery disc

I am having an issue with my Satellite L505D-S5965. I replaced the hard drive (upgraded from 250 to 500GB) due to issues with the old one (which had been replaced once already) and am using the recovery disc I made before my other hard drive crashed. When I boot the computer, it says it is loading Windows files, asks for country, etc., but then doesn't display an operating system to choose and asks me to choose drivers. I can't restore it from a system image because I kept getting an error on the old drive when I tried to create one. When I've checked, it says that Windows isn't installed on the computer. I checked the BIOS and it is recognizing the new hard drive. I have also tried booting it up from the DVD/CD using the set of disks I created after I got my new hard drive previously, but it doesn't seem to even recognize them and I can't get to the Toshiba Recovery Wizard. I would order the Toshiba Recovery Media, but with the issues I'm having, I'm not sure that is the fix. I'd hate to be out another $30 on an old computer (since we also had to replace the mother board in the past few months) if I'm not sure that will cure the problem.

Satellite L505D-S5965
Downloads here.
The usual problem is restoring to a drive with advanced-format technology. Nearly all the new drives use it. See this message from three years ago.
See this message for early installation of the driver.
Intel Rapid Storage Technology
-Jerry

Can I use a recovery disc on a new 120 GB SSD for HP Envy 17 that previously had 2 500GB RAID 0?

I currently have a HP Envy 17-2070NR. I would like to install a new SSD (120 GB) to replace one of the 500 GB HD that are currently in the laptop (the 2 drives are set up RAID 0).
If I install the new drive and remove the two old ones can I use the recovery discs to reinstall windows/drivers/default programs?

The 500GB MyBook Pro should work fine. Just be sure to use a Firewire connection (not USB) to your Mac and format the drive as Mac OS Extended - Journaled. It will come from the factory as FAT32, so you'll need to reformat it. But wait - don't reformat it until you offload the ButtonManager, FW Driver and Retrospect software. You will need the first two to install your drive.
And that's one of the reasons I stay away from the MyBook drives - they were really designed for Windows systems, not Macs. For one, they have their own FireWire drivers and I see no reason to be required to install device-specific drivers on my Mac in order to use a consumer-grade hard drive. As far as I'm concerned, that's just bad design (or, perhaps design for systems other than Macs ...).
The 500GB Lacie Big Disk did get a bunch of bad reviews. However, the 500GB Lacie d2 Extreme is the same price and has much better reviews. The Lacie d2 Extreme drives are quite reliable; I have many and not one of them has failed me over the years. The 320GB d2 Extreme is currently $140 at newegg.com. See how that compares to the price of the MyBook.

Using the recovery disc

I seem to have a virus on my computer, i cant get rid of and i just wanna use the recovery disc to refresh everything back to normal. I was just wondering if using the recovery disc was a complicated process and how long does it take?

its easy. tap F12 when turning it on to boot from CD/DVD. Make sure to insert the Recovery CD before pressing enter. It will load windows files. Always choose the first option on the process.
It usually takes an hour or so.
Fixing Computers no Jutsu! (Ninja Help and Support Technique )

Questions RE: Using System Recovery Discs on HP G71-358NR (Options?)

I bought my HP G71-358NR Notebook in Dec 2009. It has Windows 7 Home Premium x32/x64 ). I am on my second hard drive (had to replace in Feb 2012), and I do have the HP System Recovery DVDs (there are 2 of them), and the HP Driver Recovery CD (1 disc).
Short version (my actual question) - obviously I did a "clean re-install" the first time, since it was a brand-new hard disk, so everything on the Recovery Discs was used, and I don't remember exactly what happened during the install. But is there a way to do a "short version" - re-installing JUST the Windows OS (or "repairing" just that) - so that I don't have to also re-install everything already on my laptop (which all seems to be working fine - the only thing is I can't do the Windows/MS security updates, or any of their updates at all - but everything else seems to be working as normal - I did get my HP Support Assistant back, which runs and always tells me there are no problems to report). I don't remember if the Recovery discs ask you if you want to "ire-nstall or repair only the OS" or "do an entire, clean re-install" or not.
Here's the long version - as to what happened - in case anyone cares to read it - because it may give some insight, and since it involves 3 original HP software programs being "Uninstalled" - even though the HP Support Asst. is now back and seemingly running, maybe my problem stems from one of the other 2, and there IS something simpler I can do to fix this - I will tell you what I found that is "now wrong" in my laptop, how it got that way, and what I've already tried, obviously to no avail):
About 2 months ago my niece's boyfriend decided to "help me out" and make my computer faster, by looking at things - he looked at my programs, and for some of them he would ask me what it was and/or if I used them at all. He did not bother to ask me about the HP ones (which, up to this point, I had not removed because I did actually like them and find them useful - I had no idea he wouldn't ask me about them first, before arbitrarily uninstalling them). I wasn't exactly sure what he deleted at first (as I was busy chatting with my niece and sister). Right before he "cleaned things up," he also installed a new keyboard and screen. I dropped my laptop on cement a few weeks prior, and the screen broke (it was "blank" when I turned the laptop on, and completely unuseable). Also, I had gotten water in a few of the keys approx. 1-1/2 yrs ago, so a few keys didn't work right, so for any "major" writing, I used a wireless keyboard - so I figured that since I had to replace the screen I may as well also buy the keyboard to replace at the same time.
Everything worked fine after he replaced the screen and keyboard - I used my laptop for a few hours afterword, then turned it off. Before it turned off, it installed 28 updates (there were so many because I had not used my laptop for about 2-3 weeks, from the time my screen broke until I got it replaced). The next day it was working fine, but suddenly I was getting the message that I needed to Activate my Windows 7 Home Premium (that I may be using a "pirated" version, etc.). In trying to figure out what happened, I noticed that he "Uninstalled" 3 HP programs/software. The reason I know exactly which ones is because I decided to just do a "System Restore" to the time right before he messed around with things. At some point in my "looking around" in my laptop, I noticed that the BIOS wasn't right - I don't know a whole lot about it, so I rarely go in there, but I did notice one thing - that a lot of information was "missing" - info I KNOW should have SOMETHING there. When I ran the restore from the function key (F10?) I think it worked the first time - I believe that may be how I got my HP Support Assistant back - but when I tried it again a week or two later, it kept running the same 2 things (the "hard disk scan" and something else, I can't remember off-hand) over and over and over - each time saying that there were no problems.
The 3 he "Uninstalled" each had a "Restore Point" (I'm not sure if he put them there, of if HP automatically does it, as a "precaution"). The 3 are: 1) HP Setup, 2) HP Update and 3) HP Quick Launch Buttons. I tried using the System Restore several times - each time, it went through all the motions, but at the last step, when it "restarts" the laptop, it restarts and I get the message that "the System Restore was NOT successful," etc. And it tells you to try turning off your antivirus, etc. I did whatever it says to do, and it kept being "unsuccessful." I tried (again, several times) putting in my Product Key - which I KNOW for a fact is correct - but MS won't accept it. I cannot make out about 3-4 digits/characters of the COA - it's on the bottom of my laptop and they are "worn" to the point that I'm not sure exactly what they are (just those 3-4 ones, the rest I can read). I now know that there is a difference between the OEM-SLP and the COA-SLP keys (which I DO have a copy of the OEM-SLP key, from running a Belarc Advisor shortly after receiving my new laptop - mistakenly thinking that that was the only "Product Key" I ever needed - I was not aware of the COA-SLP, or the importance of saving it somewhere, until just recently, after all this happened). I don't really want to "change the Product Key" to the COA-SLP one, anyway, because during my research, I found one website that said:
“COA SLP: This is the Product key that you see on the sticker on the side or bottom of your computer. It is a valid product key, BUT SHOULD ONLY BE USED IN LIMITED SITUATIONS (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer.”
(Note, other than those 3-4 digits/characters of the COA-SLP key, I can read everything else - Model #, Serial #, etc. - nothing else seems to have rubbed-off)I have been troubleshooting (researching and), ever since this happened approx 2 months ago. I have run the MS Genuine Advantage Tool (have the printout), ran the "scannow" (whose results said, “Windows Resource Protection did not find any integrity violations.” - ? Go figure), and even one solution that said to "Rebuild the license store" - which again did absolutely nothing. I have tried every "fix" except reinstalling via my Recovery Discs. At some point I became suspicious that my problem, was, in fact, due to him uninstalling any or all of those 3 HP programs. Then I found an answer to just about my same exact problem on an MS Windows troubleshooting page - they said:
“the HP OEM OS requires information in the HP motherboard to cause the OS to activate”
then it also listed WHY - it gave a couple examples from what the person's "Microsoft Genuine Advantage Diagnostic Tool" printout says - and those examples/results are EXACTLY what my printout says.
So I'm concerned that one of those HP programs contained information crucial - that communicates with BIOS/Motherboard, and tells them that my Windows 7 Home Premium x64 not only exists on this laptop, but is also LEGAL. If that's correct, is there a way to remedy it (and putting back those programs/software) via the HP website, without having to do a clean re-install and lose everything? Again - don't forget, the System Restore won't work, either (which I assume has something to do with the BIOS info being gone?)

If your BIOS is missing critical info which id's it as an HP machine, such as model,serial,etc it usually requires service from HP to correct it. I will try a contact I have to see if he can help. He stays quite busy so it may take a few days before I know anything.
The fact that your Windows is requiring activation would cause the failure of Windows updates, etc since MS thinks you re running pirated software. The info in BIOS is what defines whether or not you are legally running OEM Windows. This is when the COA license would help, since it would replace the OEM key used to install at the factory -which "appears" to be running illegally now if pertinent info is missing in BIOS.
I have seen it suggested that sometimes you can make out all of the numbers by focusing a bright flashlight on the COA label
Removing the HP software you mentioned should not have any affect on BIOS info. However you can install/reinstall most software/drivers from your Support page:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4080...
OR-by using Recovery Manager-Reinstalling Drivers/Software>> Windows 7
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Can I use a recovery disc of a differnt serial number in my laptop?

I had a issue with the recovery disc which I got from HP, the first disc stops at 24% and further it does nothing. So I have ordered another recovery disc, when I ordered by mistake I have entered my product number correctly but entered serial number (wrong#) 2CXXXXXXRE instead of (correct #) 2CXXXXXXRF and booked the recovery disc. I dont have an option to cancel the order in the site. So can I use this recovery DVD to recover my laptop?
Laptop Model: HP Pavilion dv6
Current OS: Windows 7 Home Premium 64bit + SP1
Recovery OS: Windows 7 Home Premium 64bit + SP1

You will have to contact HP to get an answer on that question.
We are owners of HP printers, PCs and notebooks just like yourself.
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

NB200-10Z: Can't make recovery disk using TOSHIBA Recovery Disc Creator

Hi Folks,
I finally got round to buying a USB DVD drive in order to create recovery discs for my NB200-10Z. I got the following:
* Samsung SE-S084C, External USB 2.0 Slimline 8X DVD Writer, Black
I have twice tried to create a recovery disc and am now left with two trashed DVDs. The error codes in the error window are:
Error Code: 0E01B5-26-2A040803
Error code: 02016F-3C-00000000
The first time the burning was stopped, the second time the verify failed.
Can anyone shed light on this?

*Short version:*
Thank you to everybody who replied.
I decided to try out the USB DVD drive on another laptop to perform a HDD backup operation...and it failed as well. Grrrr. Same DVD media (I just hadn't got round to getting new media to try).
I think I shall discount the possiblility of the NB200 being at fault, and therefore shall consider this question answered on this forum.
*Long version:*
Well, I ended up using Virtual CD to "burn" an ISO file to HDD, and then copied that to another laptop to burn to DVD (not using the USB DVD drive, but the same DVD media type). Being the curious type I decided to perform a restore using the USB DVD drive. It got part way through installation then informs me that a CRC check had failed...argggg.
So, to cut a long story even shorter, I ended up slipstreaming the Intel storage drivers into a Win XP ISO (created from a Win XP CD I had from another previous laptop) and creating a bootable USB drive. Now I have a clean install with all the NB200 driver installed. Phew.
Actually, to think a bit more about it, I could have attempted to put the Toshiba recovery ISO onto the bootable USB drive, but I've done the clean install now anyway.
For whatever reason, I had such trouble getting the NB200 BIOS to recognise the USB DVD drive in order to change the boot order (it wasn't in the option list). This was with the DVD in the tray, and without the DVD in the tray. Some investigation required on my part, I think, to determine exactly what is going on.

Cannot use created recovery discs for Satellite A350-134

Emm I really hope you can help me.
The Notebook said that you have to create the Recovery Disk by yourself and thats what I did ( on 2 Cds)
So i wanted to reinstall my Notebook and put in the first cd and booted from CD. So i came into the Menu.
Then after a while it asked me to put in the second CD and I did it. Then it said there was a error copying the last 2 files needed.
So now i cant create the Recovery Disk again because I already started the reinstalling. now i have a few questions
What can i do generally ? Because I really dont want to buy for 35 euros a new Recovery Disk :S
I thank everyone who helps me :D

If you want to have factory settings you must install recovery image from recovery disc.
If your discs dont work you must use original Toshiba recovery disc.
My opinion is that you should install Win7 32bit on this machine. I do it on friends A350 and it runs perfectly.

Cannot use the recovery disc with my Satellite A100

I have Satellite Pro A100 Series, when I boot it up it tells me "Windows could not starte because the following file is missing or corrupt" \WINDOWS\SYSTEM32\CONFIG\SYSTEM
I have tried to reboot with the recovery disc in and pressed F12 for the boot menu, selected CD/DVD and nothing happens.
Any help or ideas would be great,.

Hi!
This is strange but if you have tested different disks on your notebook it seems that your CD/DVD drive is faulty and must be replaced.
How do you think about this?
If you have Windows Vista on your notebook you can use the HDD recovery function. Go in the advanced boot menu, select repair my computer and follow the screen instructions.
Anyway, I think you must replace the CD/DVD drive to solve the issue.
Bye

Use Product Recovery Disc on different Thinkpad for virus recovery?

Hi,
Three days of struggling to clean an infected Thinkpad so I am ready for drastic action.
Wife's T60 2007-43U rendered useless by ramnit virus. Long story, but reformat seems like only solution.
Have T60 2008-SAA with as-built installation, and expect I can make Product Recovery discs for that machine.
Also have T60P 2007-8JU working fine, but with no recovery partition or great Thinkpad utilities,Sonic or WinDVD as reformat by previous owner deleted them. All three computers have XP Pro with SP-3.
Questions:
1. Can self-made Product Recovery Disc from one Thinkpad be used to reinstall factory load on these others?
2. If so, should doing that completely clean the disk of existing virus and leave it in "new" condition?
3. Understand 6 CD's make up the factory set of Recovery Discs. The as built load is about 10GB! Is there a list somewhere of what all is included in the Recovery? Before I start making these discs, should I expect a total of 6, more, or fewer?
Thanks!

Returning to give you feedback on the success of this recovery. The T60 went from being a doorstop to fully functional!
Thanks again to ajkula and TuuS for their suggestions. Helped me through a harrowing experience.
I made a full set of Product Recovery Discs, 6 cd's, but did not use them as it would have restored I assume to Windows XP or XP SP2 as originally shipped. The source computer had been upgraded to XP SP3 and was up to date on all Windows Patches. I decided to give it a try with Rescue and Recovery to take advantage of those upgrades. I made a full set of R & R discs and with nothing on the computer other than the original load and Firefox, it took 10 cd's.
On the target computer, the one with the virus damage, I set the bios to start from the CD drive, then, as ajkula suggested, and many other anti-virus sources endorsed, I wiped the disk, and I used dBan for that. Worked well in "short DoD mode" and took about 3 hours on a 60 gb drive. I had never tried that before.
I loaded the R & R start-up disc and from there on all I had to do was insert the next disc when instructed. This took several hours because I was not always paying attention when it called for the next disc. The only confusion was after the start-up disc ran and formated the drive, on the next disc, it warned that it was going to format the drive. I don't know if it did it twice or if the message is just poor communication. It went through to the end, and the result is the previously virus ridden computer is now 'identical" to the source. The hardware is similar but not totally identical . As TuuS suggested, the drivers must have been there as I did not have to add any drivers during this operation or since.
Regards to all,
MtnEar

On using purchased recovery disks

Having used the aforementioned disks ,my screen stops at the hp loading software screen,with a ping sound then Display driver ATIKMDAG stopped responding and has recovered on clicking OK i get a message telling me to re-install windows I am running a DV6-1210sa with Vista Home Premium 32bit ,the hardware checks in bios are OK,the system does not go any further ,I suspect the graphics chip has stopped working but screens seem OK . Any ideas would be appreciated .

Test the hard drive then the memory modules, post back the results.
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/How-to-test-RAM-and-HDD-Hard-Drive/td-p/...

Re-install using my startup disc

I spoke with apple support, for a problem that I was having. The problem was the spinning wheel, whenever I clicked on something (not all the time) the wheel would spin for about 5-10 seconds which is annoying. I did use disk warrior to no avail. I called apple support and tried to fix the problem via disc utility. That didn't work so, they said to re-install the system. Apple said I would not lose any files or programs that was on my computer. I did the re-install and now I lost all desktop, word documents, ical and entourage addresses, which are important to me. I called apple again and someone tried to help, but got disconnected. I did find my word documents and desktop items, and I assume that everything is still there prior to the new install. Does anyone know or is there a manual that I can put my computer back to the way I had prior to the new install? How do drag files or re-install my old files and addresses and Ical events?

Go to your hard drive icon, click on it, look for a folder called Previous System, you should find all your things in that. Drag what you need from the old System folder to your new System folder.
Message was edited by: MGW

What will be if I use a recovery disc which is made from another computer?

Question is that, also I use Win8.
This question was solved.
View Solution.

Ordering recovery media. I highly recommend the usb reocovery media for its durability and speed.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lang=en&lc=en&product=3860...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Having problems using window 8 recovery disc to install on new hard drive

My hard drive crashed bought a new ssd and installed it and tried to install using my recovery discs and get to 75% and get error message 0xe0ef000e. Have done hard drive test and shows passed. was wondering if it is possible to use recovery discs to install on new drive and any sugestions on what i am doing wrong

My hard drive crashed bought a new ssd and installed it and tried to install using my recovery discs and get to 75% and get error message 0xe0ef000e. Have done hard drive test and shows passed. was wondering if it is possible to use recovery discs to install on new drive and any sugestions on what i am doing wrong

Hp pavilion dv6 6180 help me for this error when I am using my recovery disk

hp pavilion dv6 6180 help me for this error when I am using my recovery disk
The destination drive is not connected

Hello Mohammadshamlou. I understand that you're having some issues using your Recovery Disc. It is giving you the error that the drive is not connected. Is this correct? How long have you had the notebook?
What issue originally led you to want to try a recovery?
The error seems to imply that it is not detecting the hard drive as this would be the most logical destination drive. So, I feel the best thing to try first is verify that the hard drive is in proper working order. Follow these steps and please post the result.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Dv6-6c13cl problems w/ install using purchased Recovery Discs.

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