DV6-701nr cannot connect any mobile device by USB

I have a Samsung Galaxy Note 4 and am experiencing a new issue: without having installed anything new on the laptop, I can no longer see my Note 4 as a USB mass storage device on the laptop. Thinking it may be the phone and not the laptop, I tried connecting a Motorola Moto X and nothing. The laptop does not recognize these devices at all.
That said, I CAN remove the microSD cards from the phones, place them in a USB adapter, and they show up just fine. Only when I use the cable to connect these devices directly does it fail to read. I have used multiple cables, so I really don't think all these cable are bad (or power only).
I have reinstalled the Samsung USB drivers, to no avail.
What can you suggest so that I can plug my phone in and move files back & forth, without having to remove the microSD card every time? Thanks!

Hi @WWWilkie
Thank you for your inquiry, I will do my best to assist you!
I understand that when you connect your phone it is not longer seen. Thinking it may be the phone you tried another phone but it too was not seen.
You have tried different cables and uninstalling and reinstalling the drivers for the phone. You can remove the SD card and insert it an USB adapter the notebook finds it.
If you connect your phone to a different computer, is it recognized?
When the phone is connected if you check disk management was there a drive letter assigned to the phone or maybe a drive letter conflict.
If a drive letter is not assign , please assign a driver letter. If there should be a driver letter conflict try changing the driver letter.
You could also try running MS Fix It to help overcome this difficulty?
If this has not helped you could try doing a restore back to when it was recognized properly.
HP Notebook PCs - Using Microsoft System Restore
Best of Luck!
Sparkles1
I work on behalf of HP
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R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

DV6-701nr cannot connect any mobile device by USB

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