Dv6812nr - Vista 32bit driver for DVD drive issue!

So new drive shows up as H - T - S D D A  S-20L ATA device - and should be HL-DT-ST-DVDRAM gsa-Y20L ATA device.
Same drive works in a Vista 64bit OS install and does show up as HL- and not the garbage H - . How can MS get away with and OS like Vista that is a piece of CRAP! I have spent money for a new drive and it shows up the same as the old one! HP is no help as the unit it OUT OF WARRANTY and wants $$ to even talk to me - even though ultimately it is HP's issue!

The dv6000 series notebooks are prone to all sorts of motherboard problems and failures, so may I cannot list all of them, it might be time to consider a newer notebook.
This is a user to user forum.

Similar Messages

  • Where can I download Hp DVDRAM GU70N driver for DVD drive?

    I need the following driver but cannot seem to find it.  The HP Assistant does not seem to let one search for drivers just updates.  Please need help.

    CherylG wrote:
    Drivers for CD/DVD drives are normally provided by the OS. Software adds extra functions. What problems are you trying to solve?
    When I load a CD or DVD into the drive teh laptop does not see the DVD or CD so I cannot download data or see a movie. When I run the diagnostic ot tells me that  the HP DVDRAM GU70N SATA CDROM Driver is bad.  It tries to use the data on the recovery disk of the OS but this does not fix the problem.   Hence I think I need a new driver installation file.
    Any sugggestions

  • Itunes install trashes drivers for DVD drive

    Installed iTunes V6 on Packard Bell MIT-RHE-B laptop
    iTunes runs OK but driver for DVD drive (NEC ND6650A)is no more (yellow ! in device manager)
    Only fix was to restore machine from CD (the drive was OK to boot from from the BIOS)
    When restored "OnRec" (a DVD writer program) was uninstalled, the machice rebooted & iTunes reinstalled.
    Guess what same problem, the DVD drive driver was again trashed.
    Has anyone got any ideas? Please dont say get a new laptop, which belongs to my 19 year old neice.

    Yeah, this seems to be a Packard Bell specific problem and yes I do know how to fix it. I am going to copy and paste what I wrote to another Packard Bell user just so I dont have to retype it. I really think this is a Packard Bell issue...
    For the most part, what's occurring is one of two things. Either...
    A) an application (such as iTunes, etc.) is installing a driver file (as a .SYS) or replacing a working driver file that is referenced within your registry. For some folks, the replaced driver is still referenced by either an UpperFilterCheck or a LowerFilterCheck, and the device manager is actually seeking out that file that, well... no longer exists. Or, when you try and uninstall the application (iTunes is the frequent transgressor) everything is removed, including the related driver files, but the registry isn't altered... so the device manager continues to try and locate that driver file... which no longer exists.
    or
    B) a virus (or trojan) burrows its way into your file structure, and creates an element of itself disguised as a .SYS file. We've seen this happen before with viral elements disguising themselves as audio or video card driver files, in the efforts of masking themselves from lower-class anti-virus programs (or un-updated ones). In this case, they take on the name of a driver file that the optical drives are "familiar" with, and so, with the intention of being "fast, friendly, and efficient", the optical drives are tapped to utilize this new "driver" file... and it gets referenced in the registry as such.
    However, when your anti-virus actually snaps to it, and removes the virus / trojan, and you go off on a virus-killing mission, galavanting through the registry and cleaning the little buggers out in Safe Mode and everything... you might remove the viral elements... but... the reference to them might still remain. The device manager is still looking for that "driver file", and will cause the optical drives to lock up in a Code 39 or Code 41 because of it.
    Either way, he thing to do to reclaim your optical drives is located in your registry here:
    HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE1 0318}
    You'll want to have that open, and a mini-window of the following:
    START -> CONTROL PANEL -> SYSTEM -> Hardware (tab) -> DEVICE MANAGER -> Offending Drive (with yellow tag by it) Right-Mouse-Click and PROPERTIES -> Driver (tab) -> DRIVER DETAILS
    Notice that list. It references all the drivers that that particular drive is utilizing. There should be a single .DLL (dynamic link library) file and multiple .SYS files. It's the .SYS files we're focusing on, and they should be located in your C:\WINDOWS\System32\drivers\ folder stem. If you want to open a new window explorer, and go verify that each of those driver files still exists in that folder stem, you may.
    At this point, compare the Driver File Detail list with the Registry Tree Location you're sitting in, and look at the UpperFilterCheck and LowerFilterCheck key values. Your offending key value will NOT be on your Driver File Detail list!!! It might be as small as "PFC" or something else, but that value is referencing to a driver file that no longer exists. Delete that offending key value. Close the registry.
    Close the Driver File Details and Drive Properties windows. At this point, to finish this up, you need to Soft Uninstall (Right-mouse-click on the drive, and hit "Uninstall" ) the drive(s), let the Device Manager refresh... then hit ACTION -> Scan For Hardware Changes ...
    This should start a new Found New Hardware cycle, and.... poof!... your drives should be back to normal.
    Here is a microsoft article, its regarding easy cd creater, but its pretty much a similiar thing
    http://support.microsoft.com/kb/314060/EN-US/

  • Secondary hard drive and dvd drive have the same location id's.

    Product Name: HP Pavilion dv7 Notebook PC (DV7t-7000)
    PRODUCT NUMBER: A5F92AV
    SERIAL NUMBER: [removed for privacy]
    My Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
    Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
    Please help,
    Thank you
    -Rick

    This is what chat support said... Its like talking to yourself sometimes!!
    [Wednesday, October 24, 2012 10:33 PM] -- Automatically generated message:
    Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
    [Wednesday, October 24, 2012 10:46 PM] -- Automatically generated message:
    You are now chatting with support specialist JOLLY R.
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    Welcome to HP Total Care for Notebook and Desktop support. My name is Jolly. I will be your technical support specialist today. Please give me a few moments to review your issue description details.
    NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    How are you doing today ?
    [Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
    Hi Jolly, I tried 3 different HDD's all of them were reformated and reimaged with the HP image from this laptop. When I try to populate the drive, it just closes the window. Same with the dvd drive. Other then no able to write to the dvd/cd drive, everything else is perfect. But that is not good enough...
    [Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
    Great, you?
    [Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
    I am fine. Thank you for asking.
    [Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
    Please let me know if the following details are correct for the notebook in question.
    PRODUCT NUMBER: A5F92AV
    SERIAL NUMBER: {Private Information Removed}
    EMAIL ADDRESS: {Private Information Removed}
    Am I correct?
    [Wednesday, October 24, 2012 10:48 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
    Thank You for confirming the details.
    [Wednesday, October 24, 2012 10:49 PM] -- JOLLY R says:
    Are you using the same notebook to chat with me which is in question?
    [Wednesday, October 24, 2012 10:49 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:51 PM] -- JOLLY R says:
    May I know since when you are facing the issue?
    [Wednesday, October 24, 2012 10:51 PM] -- Rick Friedman says:
    I few weeks ago now
    [Wednesday, October 24, 2012 10:52 PM] -- Rick Friedman says:
    HP swapped out the DVD drive and I swapped out the HDD's
    [Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
    Please click on the start button and click on computer.
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    Reimaged, renamed, removed, rotated them to different bays.
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    ok
    [Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
    Open\
    [Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
    Is the CD/DVD drive getting detected ?
    [Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
    Yes
    [Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
    So you need te reseat the CD/DVD drive and the hard drive .
    [Wednesday, October 24, 2012 10:55 PM] -- Rick Friedman says:
    I did, over and over and over
    [Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
    Okay
    [Wednesday, October 24, 2012 10:56 PM] -- Rick Friedman says:
    I have swapped out the dvd drive and hard drives
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    Since you have already reseated the hard drive and CD/DVD drive, you need to send the notebook in for a bench repair.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    It will be a mail in repair service. I will send you a box along with packaging materials and a prepaid shipping label. Once you pack your notebook in the box you can drop it off at you nearest fedex drop box or you can schedule a pickup.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    Box would contain- packaging material, shipping instructions & pre-paid shipping label.
    • Once you receive the box you need to put the notebook inside the box (without any accessories), call fed-ex- (1800-463-3339).
    • Fed-ex would come at your place pick it up and send it back to hp.
    • This service will cost you $0.00
    • Standard turn around time for service is 7-9 business days.
    You can check the status of your order by going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent (1-800-474-6836).
    Your repair service has an estimated turn around time of 7 to 9 business days from when we receive your product at our repair center.
    [Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
    In order to set up a service request please provide the following information:
    * Full Name:
    * Mailing Address (No P.O. Boxes):
    * Apartment/Building/Mailstop:
    * City:
    * State:
    * Zip/Postal Code:
    * E-Mail address
    * Phone Number (including area code):
    * Best time to call
    * Time zone of your region
    [Wednesday, October 24, 2012 10:57 PM] -- Rick Friedman says:
    Dont I have on-site?
    [Wednesday, October 24, 2012 10:58 PM] -- JOLLY R says:
    Let me check.
    [Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
    This laptop is my life, my livelyhood.
    [Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
    I can not be without iot...
    [Wednesday, October 24, 2012 11:00 PM] -- JOLLY R says:
    I do understand that .
    [Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
    Yes, you do have onsite , but a technician can be sent to your place only if any part needs to be replaced .
    [Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
    As the notebook needs to be repaired , you have to send it to the HP service center.
    [Wednesday, October 24, 2012 11:02 PM] -- Rick Friedman says:
    It is the motherboard
    [Wednesday, October 24, 2012 11:03 PM] -- Rick Friedman says:
    What is the difference between repair and replaced?
    [Wednesday, October 24, 2012 11:03 PM] -- JOLLY R says:
    It will be repaired and returned back to you .
    [Wednesday, October 24, 2012 11:04 PM] -- Rick Friedman says:
    But what is there to be repaired if your not replacing anything?
    [Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
    If any hardware part needs to be replaced , a technician can be sent to your place .
    [Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
    But since the notebook needs to be repaired ,you have to send it .
    [Wednesday, October 24, 2012 11:05 PM] -- Rick Friedman says:
    What is the difference between repaired and replacing something... So you mean that nothing will be repaired on my laptop?
    [Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
    This is NOT right
    [Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
    I mentioned earlier that you need to send the notebook for repair.
    [Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
    I would like to talk to someone about this.
    [Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
    It will be repaired and returned back to you .
    [Wednesday, October 24, 2012 11:07 PM] -- Rick Friedman says:
    What is the turn around time on this?
    [Wednesday, October 24, 2012 11:07 PM] -- JOLLY R says:
    It is 7 to 9 business days.
    [Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
    NO WAYYYY!
    [Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
    If you want to talk to someone , you need to call our voice support in the direct number 1-800-474-68386 and refer to serviceticket number - {Private Information Removed}.
    [Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
    OK, thx
    [Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
    We also have an expedite shipment, where the turn around time is 4 to 6 business days .
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Please take down the service ticket number {Private Information Removed} and SR ID {Private Information Removed} for future reference.
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    You are welcome.
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Is there anything else apart from this I can help you with now ?
    [Wednesday, October 24, 2012 11:09 PM] -- Rick Friedman says:
    No
    [Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
    Thank you

  • CD Drive or DVD drive is missing or is not recognized by Windows or other programs - this happens any time I upgrade itunes

    I just upgraded to the new version of itunes for my ipod touch.  My CD Drive or DVD drive is missing or is not recognized by Windows or other programs occurs and it does not show up listed as part of my computer.  How can I fix this?

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    i have install the software that come with the ipod
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    I wondered if anybody could send me in the right direction with this...
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    what doesn't work?
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    So my friend's old iBook finally went down, he nearly lost all of his data on it due to hard drive failure.
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    Somewhere along the lines however, the hard drive and dvd drives stopped registering in the boot process. At first I thought I had fried the motherboard or something, but I popped the hard drive into a firewire external reader and booted the iBook from it just fine.
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    Message was edited by: Dave Sawyer

  • ITunes for 64bit Windows 7 Driver/CD/DVD/Drive Issues-

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    That's good that it is in device manager, but what about in Computer with the rest of the drivers?
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    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • Windows Vista Home + iTunes = no DVD drives

    I am a long time iTunes user, and have been having an issue with iTunes for the last little while. When I install iTunes (I'm on Windows Vista 32 bit, by the way), after the required restart, my DVD drives' icons disappear (I have 2 of them). I can see the DVD drives in the Device Manager, and they say they cannot start. The only I think I've had these problems since about iTunes 7.0, but I don't burn CDs that often, so I've really not felt too bad about it, except that my wife would like to do so. I've done the registry change where you remove the upper and lower filters, which corrects the drive issue, but then presents the seemingly inevitable Registry issue dialog box, without the option to burn CDs. Here are the steps I've done thus far to try to get my computer and iTunes to play nicely:
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