DV7-2022TX shows 'failure security options' on black screen

My computer starts up and looks like its working but when i go to start using it it's frozen. So I press ctrl+alt+del and then it brings up the message "failure security options" on a black screen and all i can do is a forced shut down. It doesn't do it all the time, but often enough. It also tries to do a system restore itself but that never fixes it.
I hope someone can help me, i'm definitely not a computer expert so it would be greatly appreciated!!
Thanks

A hard drive if it has failed will sometimes allow you to boot into windows but may not work completely (Eg: In a scenario, where system partition ;where windows is installed works fine but logical partition of hard drive has gone bad).
On certain conditions, if the hard drive is on verge of failure may/may not respond completely. I would suggest you to run a diagnostics using Seagate Seatools which works on any hard drive irrespective of manufacturer to actually confirm if your hard drive has failed.
Also, any hard drive can fail in spite of it been 1yr old or 1day old as its all manufactured in bulk and most of it comes from China
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

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Message was edited by: vanhoeckepeter

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DV7-2022TX shows 'failure security options' on black screen

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