Dv7-3165dx blu ray issues for past month cant get it to work?

I have been trying to troubleshoot this problem 4 about a month now. When I put a bluray dvd the screen reads "no disk in drive". This message is the same response i get with diffrent players, hp mediasmart, cyberlink power dvd 10, arcsoft, and also with img burn. & a couple of others. I also chaged my drive letters in disk management, because my optical drive originaly was set to the letter F: Now its letter E: , So, my drive letters are, (C computer (D recovery (E optical (F): hp tools. I also ran the microsoft fix it. reads same message no disk in drive. I restored my computer, I updated my mediasmart software, also recoverd it from advance out of the box state, same thing I ran the revo program & reinstalled the mediasmart 3.1, no luck. I also did the regedit troublesoot recommended by microsoft. only to find that I dont have any higher or lower filters to delete. so I closed that up. I ran the cyberlink bluray 3D advisor and it passed, when i run the fix it tool by mats, it reads , disk in drve not found . drive has error but drive is ok, I also tried diskpart by command prompt & it reads no media in drive E: drive not ready. also uninstalled by devise manager no help there. reseated my drive by physically removing thr drive as instructed to the tee, no luck. My warranty is up but my pc has been sent back to hp twice when under warranty. so if they just replaced dvd drive in november does that mean i get warrenty on my drive for a year on the drive itself, imean if we cant troublshoot this problem ? HP services has been great to me and the forums awsome, I really hope we can solve this problem, THANKS A MILLION.

You have done all the trouble shooting steps possible, sounds like the present one has failed.
I don't know where you are from, but this one will work.
http://cgi.ebay.com/Samsung-Blu-ray-BD-ROM-8x-DVD-RW-Laptop-SATA-Drive-New-/330600554428?pt=PCC_Driv...
The face plate and rear mount are removed from your old one and used on the new drive. If you can try to find a Panasonic drive, but Samsung is OK.

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HP MediaSmart DVD software and major Blu-ray issues

In September 2010, I bought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. From September 2010 to October 2014, I successfully played regular DVDs and CDs. But in October 2014, for the first time, I needed to view a Blu-ray DVD. Specifically, I needed to view the "Divergent" Blu-ray.
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Next, I downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html. This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work.
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I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not even detect the Blu-ray.
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I did a system restore to the point just after the installation of TouchSmart. TouchSmart played regular DVDs well, but still could not play the "Star Trek" Blu-rays at all.
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As Blu-Ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. HD-DVD movies cannot be played on this Desktop PC. Some HD DVD and Blu-ray advanced features may not be supported. CPU power is dedicated to support HD DVD and Blu-ray playback functions. It is recommended that you close all other applications before and during HD DVD and Blu-ray playback. HD DVD and Blu-ray movies will only play through the HD DVD and Blu-ray player software. Advanced Access Content System (AACS) keys are integrated into your PC for copy protection purposes. Occasional renewal of the AACS key is required, and easily done by connecting to the internet.
I believe that I have gone way above and beyond ordinary diligence, to try to get my computer to play Blu-ray DVDs. The disclaimer states that certain issues may arise and that flawless Blu-ray playback is not guaranteed for all systems. But certainly my frustrating experiences, and the frustrating experiences of others, go way beyond the leeway given by HP's disclaimer, do they not? Has anyone thought about the possibility of a class-action lawsuit against HP?

In "Device Manager", under "DVD/CD-ROM drives", I see the following:
hp BDDVDRW CH20L
I click on "hp BDDVDRW CH20L", and I see several tabs.
In the tab marked "Driver", we have the following:
Driver Provider:   Microsoft
Driver Date:           6/21/2006
Driver Version:     6.1.7601.17514
Digital Signer:      Microsoft Windows
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Driver files:      C:\Windows\system32\DRIVERS\cdrom.sys
Provider:           Microsoft Corporation
File version:    6.1.7600.16385 (win7_rtm.090713-1255)
Copyright:       Microsoft Corporation. All Rights Reserved.
Digital Signer:   Microsoft Windows
I think that, back in October 2014, when this Blu-ray issue first came up, I updated the driver. That may be why you see the following different versions :
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What is the best blue-ray drive for my Mac Pro????

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This site makes Mac compatible Blueray drives:
http://store.fastmac.com/index.php?cPath=10252
The questions to ask them is:
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Message was edited by: a brody

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Mac mini (Mid 2010), Mac OS X (10.6.8), Blu-Ray Software for OS X

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Dv7-3165dx blu ray issues for past month cant get it to work?

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