Dv7 Laptop won't run on battery

Laptop Data&colon;
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Upon unplugging my laptop last night, it simply shut off, and since won't run off of the battery. It seems like the battery isn't connecting to the motherboard, but I ran a test in the support assistant that gives me this:
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Is one of the cells dead, and that is why it isn't working, or could it still be failure to connect to the motherboard?
I have another battery, but unfortunately not currently with me.
The battery also won't charge past 86%, but again, I'm unsure of the cause. I left it out overnight and long held the power this morning to no avail as well.
Any help is appriciated. Thanks.

I understand your notebook battery no longer powers the notebook and the battery test has failed.
Reviewing the battery test, it looks like the battery (when fully charged) is only holding about 35% of the original charge. This means that the battery life wont' last very long as it will drain much faster. This is the most likely reason that the battery is no longer functioning is that it has reached the end of its usage. The battery test requires the battery to interface with the motherboard for it to test the battery, so I don't find the motherboard very likely at this point since the test was able to detect the battery.
You stated you have another battery to try. Try using that battery at your convenience to see if it can power up the notebook before purchasing a new battery. Should you proceed with a new battery, the replacement part number should be listed on the current battery.
Let me know if this answered your question.
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Message was edited by: eww

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Message was edited by: glouton

Hola,
Agree with you and sadly made the same conclusion. But the different behaviours between old battery and new battery made me wonder.
I've been using this laptopn with the AC Adaptor only for quite a while but I bought a new battery with to be able to work even without it. It is after all the purpose of a laptop. Or I'll keep going with my desktop which way more powerful. ;)
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Dv7 Laptop won't run on battery

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