Dv7 notebook Sound Muted - Unable to Switch On

sound stopped working today on dv7 notebook product xh104UA#ABA

LEE1 wrote:
sound stopped working today on dv7 notebook product xh104UA#ABA
Post the installed operating system version ( and whether it is 32 or 64-bit)
Have you gone to the device manager to see if the sound drivers are loaded and enabled?
Your drivers are located here. Download and install the operating system appropriate version that you have in your notebook.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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    This question was solved.
    View Solution.

    Hi,
    Kathy1222 wrote:
    As requested (though the label is not quite the same as the picture - laptop about 1yr old):
    Product - VJ342EA#AB9
    Model - dv6-020sa
    Windows 7 64 bit
    The sound has been working fine, not sure when is suddenly stopped, but I have always done the HP updates when they have come up, so whether a file/driver has got corrupted then?
    Try this driver. There are also previous versions available at the support page for your notebook . Look in the Driver - Audio section. 
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    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • No sound - no beats audio. dv7 notebook Windows 7 64 bit.

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    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
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    Microsoft MVP - Windows Experience

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