DVA stops working after a few days

GW 2014 SP HP1
Hi,
every few days I have to restart DVA, because it shows no more "Conversion
Successes" only "Conversion failures":
GroupWise 2014 SP1 Document Viewer Agent
Status | Configuration | Environment | Log Files | Quarantine Files | Help
Up Time: 5 Days 17 Hours 55 Minutes
Total Busy Peak
Worker Processes 15 2 15
Server Information
Platform Name Linux Release 3.0.101-0.47.52-default
High Availability Port 8400
Request Statistics
Total
File Conversion Requests 30248
Conversion Success 19498
Conversion Failure 10733
Worker Abends 1
Exceeded Time Limit 159
WebAccess shows "[38445] A failure occurred in the document conversion
process. The document cannot be viewed at this time. " when trying to view
an attachment.
Another symptom is: DVA Web Console, Log Files shows an empty list of log
files.
After restart of DVA it again works for some days.
Any ideas?
Thanks,
Mirko

Hi Laura,
I opened a SR.
Thanks,
Mirko
laurabuckley wrote:
>
> Hi Mirko
>
> I am aware of issues on the DVA hanging threads. I'm not sure if this
> is what is happening in your environment. If you open a Service Request
> with Novell Technical Support you will be able to get a newer version of
> GroupWise 2014 that has DVA fixes in it. My suggestion is that you try
> that first.
>
> Let us know how you proceed.
>
> Cheers,
>
>

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