DVD & Blu Ray Burner Drive Trays Do Not Stay Open When Media is in the Drive

I have a problem with both Windows 8/8.1 and the Windows 10 Technical Preview (there is no issue when I run Windows 7).
I have 2 optical drives: 1) DVD Burner and 2) Blu Ray Burner (I just got the second drive a few weeks ago). They are attached to the secondary SATA Chip (see below for specifics).
The problem I'm having is that when I eject media from either drive, the drive does not stay open, but rather immediately closes. Before I got the Blu Ray Burner, I had this problem with just the single DVD Burner by itself. I was hoping when I installed
Windows 10 Technical Preview that this problem would not be present, but it is present in that O/S as well.
This problem will repeat continuously if I attempt to use the eject button and so I either have to grab the disc while the tray is moving, or if I press the eject button again on the drive at the right time, I can get it to re-open and not close (this
is tricky to get the button timing right as it seems like it has to be done close to when the drive tray is fully extended when it starts retracting). It usually takes me 5 to 10 button presses to get it to stay open. Sometimes it will stay open for about
0.5 to 1s before it closes again, but most of the times it just immediately closes. I also have the same problem if I use the software eject feature by right clicking on the drive and choosing eject.
Of course, the expected behavior is that pressing the eject button should open the tray, but not close it immediately allowing you to remove the disc.
Here is some background information about my system and how the drives are connected:
1. Motherboard: Gigabyte GA-EP45-ED3P Revision 1.0 LGA 775
2. Interface (for both drives): Gigabyte SATA II Chip - 2 x SATA 3 GB/s connectors (GSATA2_0, GSATA2_1) supporting up to 2 SATA 3 GB/s devices
3. Memory: 8 GB (4 x 2 GB)
It should be noted that I tri-boot between Windows 7, 8/8.1, and 10 Technical Preview and that this issue is not present in Windows 7, but has always been there in Windows 8/8.1 and now it is present in 10TP as well.
I've had this system for just over 6 years now and it is still going strong. It should be noted that I have both drives on the secondary SATA chip (as identified above), which is meant to be used with removable SATA devices.
Since the problem exhibits itself in both Windows 8/8.1 and 10TP, a reinstall of the O/S will have no affect on this problem and so this appears to be some other issue that is consistent between Windows 8/8.1 and 10TP.
I'd appreciate your support in looking at this issue - thanks!
Matt Caspermeyer
P.S. I also submitted this feedback through the Insider Program.
Matt

Hey Zagayer,
Thanks for using Apple Support Communities.
As you now have two optical drives in your Mac Pro, you need to be able to choose which drive to eject. That is built into the system. You just hold the Option key while tapping eject for the 2nd drive.
OS X Mountain Lion: Eject a disk
http://support.apple.com/kb/PH10613
If your computer has two optical drives, hold down Option-Media Eject or Option-F12 to eject a disc from the second drive.
Have a nice day,
Mario

Similar Messages

HT3275 Since updating OS to Mountain Lion from leopard, I get the following error message when trying to backup with time machine on external drive. Could not complete backup to media share. The network backup disk does not support the required AFP feat

Since updating OS to Mountain Lion from leopard, I get the following error message when trying to backup with time machine on external drive. "Could not complete backup to media share. The network backup disk does not support the required AFP features." What are AFP features and how do I get Time Machine to backup to my current external backup?

This means that your NAS does not support the required encryption. Update your NAS to the latest firmware or ditch it and buy a Time Capsule (they are the most reliable when using TM).

My CD/DVD drive tray will not stay closed

I have a G3 dual USB iBook and my CD/DVD-Rom tray will not stay closed. Any idea's how to fix this?

OK .. I'd been struggling with this problem for a number of weeks - on a friends iBook ( I'm not sure of the Factory Config - but it is a G4).
Anyway - I've scoured these files on the Apple Support system with NO luck at all - and a number of other forums and support sites... that is until I came across a mention of resetting the PMU (Power Management Unit). This URL was given: http://docs.info.apple.com/article.html?artnum=14449#faq6 .... which of course leads right back here!
But I read all the info and then sought out the appropriate method for a PMU reset and did it. VOILA! It worked.
Now ... I would suggest that this would be a good time to run a Disk Utility (like Disk Warrior) to check out the Disk and System.
But .. the CD Tray remains closed now. So - I hope this gets you all back in business.
PowerBook G3 BronzeKey Mac OS X (10.3.9)

Blu-ray Dual layer code 25 "not enough space on media"

Using Encore CS6 (Cloud edition) to build Blu ray Dual Layer on Mac. Project is 34.75 GB. While building Blu-ray Image all is well until Data written 34.75 GB of 34.75 GB. Then the dreaded "Blu-ray Error: "not enough free stoarage", Code: "25", Note: "Note enough space on media" comes up and the buld is stopped. I repeated by building a new project with the same results. There is over 100 GB of free space on the hard drive. I paritially rebuilt the project at 22.5 GB and tried it as a single layer image. Everything worked fine for that Blu-ray image, so it appears this could have something to do with the Dual layer nature of the larger project. Any help and guidance would be much appreciated.

I would point out three points. You can try them in order:
You can apply the 6.0.2 patch that is available (if you have not done so) because the patch has a fix around this issue.
There is a lot of space requirements for the dual layer BD project. Here is the list of almost all the things that would need space:
First the asset's indexed files would need space. For audio files, there might be conforming happening that again would need space.
Then when yoy build the project, the assets will be transcoded (if already not or they are not Don't Transcode). This would take a considerable amount of space as the transcoded assets are complete footage which would be huge.
Then while creating a image file, First all the files (muxed video streams) would be copied on the disc in a folder (generally named BDMV) and then at the final step, they would be copied from the BDMV folder to the iso file and finally the BDMV folder would get deleted. So this step would need almost double the size of your project. IF your project is say 35 GB, then this step alone would take more than 70GB.
So the space requirement for a 35 GB (Disc Info) project might go to almost 100 GB.
But again there is some bug in size estimation for Motion menus and slideshows. Encore says that they will occupy lesser space but actually they are going to occupy more space. So if your project has motion menus or slideshow, then the estimation might be incorrect. So if it showing 35 GB (for example) and your project has motion menu or slideshow, then actually it might be 37GB or more or anything greater than 35GB depending on the slideshow and motion menu duration in the project.
-Ramesh.

Drive Tray Won't Stay Open

A large percentage of the time, the drive tray opens and then immediately closes. If a disc happens to be in the try, it does not mount and the kernal goes into an overdrive that only a restart will fix. The disc doesn't show as mounted, Terminal eject commands don't do anything and Disk Utility won't boot all the way.
Drive dying? Any help or fixes appreciated.

Shut everything down, open her up, and check the connections to the SuperDrive (which will be on the upper left-hand side as you're looking at the insides of your g5). There are 4 connections, 3 of which you can check: power in (which works since the drive does open and close), where the cable from the motherboard meets the drive and where it meets the motherboard. If those are all connected properly and you still have problems:
1. See if the drive shows up in "System Profiler."
2. Run the Apple Hardware Test that came with your System Discs.
3. If all else fails, you may need a new Superdrive. Good news is, they're relatively cheap. Pioneer 1XX seem to be the most popular G5 ones.
Best of luck,
K

I have been using Firefox for a good number of months, but in early January it has ceased to open? I have updated and to the newest editions, but it will still not even open when I click on the the Mozilla Firefox button?

I cannot get Firefox to open on my CP. I have had to go back to Internet Explorer to get on the Internet.

Try the procedures in this troubleshooting article - https://support.mozilla.com/kb/Firefox+will+not+start

Blu ray burner options?

Hi Everyone,
I am looking to get an internal Blu Ray burner for my Mac Pro but sadly I realized that the internal connection is PATA. OWC offers a wide variety of Blu Ray burners but all the internal ones are SATA. Does anyone know if an adapter exists to make this work? Or should I give in and maybe go for an external FireWire 800 model?
I do have Windows XP SP2 installed via Bootcamp and whatever model I get would need to be recognized in both platforms. I'm just having some trouble understanding this high definition technology.
Suggestions? Please
Rio

Hi Malcolm,
Thanks for the link. Very useful info and solution. In the meantime I found an MCE Blu-ray burner but I'm not sure if it would be a better solution that the one you have provided. This one is quite expensive and I don't know this company's credibility. Here is the address:
http://www.mcetech.com/blu-ray/#osxcompat
I wonder if it would be a better investment to get the adapter you suggested and get a SATA Blu-ray burner which could, if needed be inserted into an enclosure if I wanted to use it externally with another computer in the future. Would the speed be affected by using it externally?
Rio

My Instagram will not stay open on my iPad. It will flash on the site than return. What can I do?

My Instagram on my iPad will not stay open, it flips back to the desktop immediately. How can I fix it?

Is it the Instagram app that you have downloaded on your iPad?

Pioneer Blue ray burner does not work in a Mavericks.

MY Pioneer Blu Ray burner BRD-RW 206D does not work and I get this message (The disc can’t be used because the disc drive is not supported (error code 0x80020025). I have the last firm ware update in it. It worked fine in Mountain Lion but not in Mavericks.

Hi, everyone
just wanted to report I've been successfully using my Pioneer BDR-208D for a couple of days now with no further problems.
I power-cycled and put to sleep the MacPro a few times, and burned a few DVDs and a couple of BD-RE disks.
So, to summarize my experience:
Pioneer BDR-208DBK in second (lower) bay
Mavericks on Mac Pro (early 2008)
Superdrive in upper bay
Drive not appearing in eject menu button, alt-eject on keyboard
dialog pop-up: "The disc can’t be used because the disc drive is not supported (error code 0x80020025)".
What I did:
Booted back into Lion
Inserted non-blank media in the BD drive (a CD in my case)
Rebooted into Mavericks with the CD still inside the drive
System found the drive and enable eject both on keyboard and menu
Disabled "Put hard disks to sleep..." in Energy Saver prefpane - this is what I believe stopped the seemingly random disappearing of the drive
Hope this helps...

Replace W520 Sony Optiarc AD-7710H DVD Burner with Sony Optiarc BD-5750H Blu-ray Burner?

I am planning on replacing the DVD burner which shipped with my W520 (4270CTO) with a Blu-ray burner. Evidently not all W520s ship with the same drives.
Does anyone know whether the front bezel on the W520 is the same for the two Sony Optiarc drives mentioned above? If not, which Blu-ray burners can accept the W520 front bezel from the Sony Optiarc AD-7710H, which is the drive my machine shipped with?
Thank you!
W520, Intel QM67 Express Chipset, i7-2760QM, 1000M NVIDIA GPU 2GB DDR3, 1920x1080 FHD LED, 16GB Corsair Vengeance PC3 12800, Intel Centrino Ultimate-N 6300, Samsung 840 Pro 256GB SATA 3 SSD, Sony Optiarc BD-5750H Blu-ray Writer, Dual-Mode DisplayPort.
Solved!
Go to Solution.

I think you swap the bezels. I did with mine.

Premiere elements 11 does not recognize blu ray burner

Purchased Pawtec external blu ray burner. Premiere elements 11 recognizes it as a dvd burner but not a blu ray burner. How can I fix this?

Long160
There is no burn to folder for Blu-ray in Premiere Elements (any version), so we cannot use that escape route. What has been used in the past as a workaround for this "no burn to folder for Blu-ray" is creating a Blu-ray disc image with Premiere Elements in conjunction with a virtual Blu-ray burner with a virtual BD-RE disc. I have written about that in the following blog post
http://www.atr935.blogspot.com/2013/11/pe12-disc-imagephantom-burner-pe.html
But, as for the Pawtec external Blu-ray burner being recognized in the Premiere Elements 11 burner location in burn to Blu-ray,
a. you may just have an external Blu-ray burner that is not compatible with Premiere Elements
b. you could try for a Premiere Elements 11 uninstall/reinstall going the route of Deactivation with in the program (Help Menu/Deactivate), uninstall via regular Control Panel route, ccleaner run through (https://www.piriform.com/ccleaner), reinstall.
Have you tried another USB port? Does the Blu-ray burner require one or two USB connections to have enough power for functioning?
Also, do you have all you operating system updates?
More later.
ATR

HT204370 If I buy a movie on iTunes and burn it to a DVD can I get to to play in a DVD/Blu-ray player? I haven't had much luck trying to do so.

If I buy a movie on iTunes and burn it to a DVD can I get to to play in a DVD/Blu-ray player? I haven't had much luck trying to do so.

No you cannot.
You can only make a backup dvd of your movies, fo use in itunes on yur computer. You cannot burn a video product to dvd to watch on a dvd player, just as you cannot copy a dvd that you purchase.
"You shall not be entitled to burn video iTunes Products"
http://www.apple.com/legal/itunes/us/terms.html#SERVICE

Want to burn pix to dvd to play on dvd blue ray machine

I have downloaded several hundred pictures to a thumbdrive and burned them to a dvd-r through my Macbook Pro. When I take the dvd to play on my dvd machine or Macbook Pro it will not play, however it will play on my Dell PC. I need this for a party I'm throwing and it has to play on a dvd blue ray machine. Can anyone help?? Thanks.

Here's a great little tutorial to accomplish what you're looking for
http://www.kenstone.net/fcphomepage/first_playwarmouth.html
Good luck

Blu ray burner replacement for Envy 17 dvd burner

Hi All,
I would like to replace the DVD burner in my Envy 17 laptop with a blue ray burner, if possible. The DVD burner model is HP GU70N. Does anyone know if that can be done, and if so, suggestions on burner model, etc.
Envy 17, E0K85UAR#ABA 17-J013cl
Thanks in advance for any help.
Paltroon1

Hi @paltroon1
Welcome to the HP Support Forums!
In answer to your question about Blueray writers comaptible with your model, I attach a copy of the:
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC - Mainten...
On page 55 in the section on replacing the optical drive it shows the following as one of the options for this notebook.
Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720247-001
Also you can look at the following if you wish to order one.
HP Notebook PCs - Ordering HP Certified Replacement Parts
I hope this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Blu-ray burner won't open drive door

I just bought a new Pioneer BDR-205 blu-ray burner (internal) and installed it below the DVD drive on the lower tier. Problem is when I hit optn-Eject, you can hear the drive mechanism try to open and bump against the door. The drive is precisely in place, and the door will open manually when the drive is removed. I'm thinking of getting an external, but wanted to check if anybody has any ideas.
Chris

Thanks, I'm trying figure out what to do with the locking tabs. It's like a plastic frame. It doesn't really want to move. I want to wedge the horizontal edge out from the door?

DVD & Blu Ray Burner Drive Trays Do Not Stay Open When Media is in the Drive

Similar Messages

Maybe you are looking for