Dvd/blu-ray player not working

my laptop suddenly won't play dvd's or blu-rays anymore.

OK we can try to help. For starters, what kind of laptop is it? We need a model number and what Windows version you are running. Was it working before? Did you install any hardware or software right before it stopped working?

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Blue Ray player not working after upgrading to windows 7

I upgraded my HP Pavilion m9517c-b desktop PC bundle (part number FQ575AA) which includes:
m9517c Desktop PC, part number FQ574AA# ABA   to windows 7 from Vista home 64.
This upgrade now prevents the HP mediasmart program to play blue ray DVD's giving a message of
" The content is protected     The content cannot be played in the current display mode"
I had no problems playing BlueRay DVD's or any other thing with Vista home 64.   I was looking for mediasmard driver updates but don't seem to find any that will allow blueray DVD's to play.    Is there a solution to this problem.
Thanks
dmc

Do you have more than one display connected to your computer (for example, a monitor and also a TV)? Typically you would get this error if you're trying to play a Blu-ray movie in dual display mode, so you'd have to pick one display or the other.
If you have more than one display, or even if you only have one display connected, try toggling the display mode by pressing Windows (flag) key + P and select the one screen you want it to play on. Refer to Resolving DVD and Blu-ray Movie Problems (Windows 7) for other troubleshooting ideas.
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Blue ray player not working

playstation 4 doesn´t read blue-ray s anymore!! (Fehlercode CE 35485-5)

If the console is still in warranty, return to the retailer.
Otherwise, there is a sticky thread above telling you how to return it to Sony for repair.
There should be a similar thread in the ps4 support board in the German language forums
http://community.eu.playstation.com/t5/Deutsches-Forum/ct-p/38

Blue ray disc not working in HP laptop

Hi,
I recently bought a HP laptop with HD and Blue ray.
It was working fine till last month.
I bought a new LCD TV and i tired to connect it with my laptop.
And i tried to play my blue ray disc.
It was not working.I don know wat the problem could be.
Please anyone help me..
Iam stuck up with this thing.
I tried the following things:
1. I updated the Media smart stuff..
2. I reinstalled and installed the Media smart itself.
But still the system says " please insert disc"
It cant read the disc.but when i played normal DVD's its working fine.
Only blue ray its not working.
So please some one help me
Thanks,
DJ

Since this is a desktop computer, I would recommend posting this in the desktop forums for better coverage since this is the notebook forums.
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HT204370 If I buy a movie on iTunes and burn it to a DVD can I get to to play in a DVD/Blu-ray player? I haven't had much luck trying to do so.

If I buy a movie on iTunes and burn it to a DVD can I get to to play in a DVD/Blu-ray player? I haven't had much luck trying to do so.

No you cannot.
You can only make a backup dvd of your movies, fo use in itunes on yur computer. You cannot burn a video product to dvd to watch on a dvd player, just as you cannot copy a dvd that you purchase.
"You shall not be entitled to burn video iTunes Products"
http://www.apple.com/legal/itunes/us/terms.html#SERVICE

I get a msg"failed connection" when trying to connect Sony dvd/Blu-ray player to tv

I have had problems with picture quality on tv. I think it is my very old dvd/vid player, so bought a Sony dvd/Blu-ray player. I continually get a failed connection msg when trying to set it up and connect to the tv. Have dbl checked all cables etc, and all has been done according to manual.?? Any thoughts appreciated!

Hello Wendyd, thank you for your message. Welcome to SONY Community!
Error: Physical Connection Failed
Follow the steps below to resolve this error message:
Make sure the Ethernet cable is securely connected to both the Sony product and the router or modem.
If the Sony product still does not detect the router or modem, try connecting the Ethernet cable to a different LAN jack (if available) on the router or modem .
If still no connection is detected, try replacing the Ethernet cable.
NOTE: The Ethernet cable can be tested by unplugging it from the Sony product and connecting it to the LAN jack on a computer. After turning off any Wi-Fi® option on the computer, try using the computer to access the Internet through the Ethernet connection. If the Internet cannot be accessed, the cable should be replaced.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific.
Due to proximity, they are in a better position to respond to your questions or concerns.

Blu Ray drive not working at all

I have an HP ENVY 17-j092nr Notebook PC. The Blu Ray player that came with it was the Mat**bleep**a BD CMB UJ 162. This drive worked, and then stopped. It won't read any disc of any kind at all anymore. Not audio CDs, no Blu Ray discs, no program instalation discs. Although I recently upgraded to Windows 10, this was an issue when I had Windows 8.1. So it's not a Windows 10 problem. Checking the upper and lower filters in the registry, deleting them, re installing drivers, getting rid of iTunes, none of that has worked.  My device manager says the device is working properly. What the dirve does do often, with or whithout a cd in it, is it'll click three times, as though trying to read a disc, and then stop. The action light on the dirve itself flashes while this is going on.
Here is the iTunes diagnostic I ran on the drive:
Finally here is the diagnostic report from iTunes, just as an addition:Microsoft Windows 8 x64 Home Premium Edition (Build 9200)Hewlett-Packard HP ENVY 17 Notebook PCiTunes 12.1.1.4QuickTime not availableFairPlay 2.7.50Apple Application Support 3.1.2iPod Updater Library 12.0CD Driver 2.2.5.0CD Driver DLL 2.1.3.1Apple Mobile Device 8.1.1.3Apple Mobile Device Driver 1.65.0.0Bonjour 3.0.0.10 (333.10)Gracenote SDK 3.06.0.2770Gracenote MusicID 3.06.0.2770Gracenote Submit 3.06.0.2770Gracenote DSP 3.06.0.2770 iTunes Serial Number 0000005832295450 Current user is not an administrator.The current local date and time is 2015-02-20 23:45:49.iTunes is not running in safe mode.WebKit accelerated compositing is enabled.HDCP is supported.Core Media is supported.  **** External Plug-ins Information **** No external plug-ins installed. iPodService 12.1.1.4 (x64) is currently running.iTunesHelper 12.1.1.4 is currently running.Apple Mobile Device Service service 3.3.0.0 is currently running. **** CD/DVD Drive Tests **** No drivers in LowerFilters.No drivers in UpperFilters. E: hp BD CMB UJ162, Rev 1.00Drive is empty.
Here is the report I got after running the Microsoft Fix It Tool:
  All my media is definitely readable, as they work on any other device. I had it suggested to me that the laser may be dead.
If there's any help at all on this, I'd really appreciate it. If I must replace the drive, is that cumbersome to do?
Thanks in advance for the help!
Marquel McGhee

I have exactly the same problem... mine sounds like it is trying to read the disk, makes loads of juddering noises. i have to keep taking it in and out till it finally works. games, dvds, cds, the lot. i took it to the so called pc experts where i got my laptop from and they said it happens and to restore the computer to its original factory settings, it worked for him, however it didnt work for me, well, it did then went back to its old ways the second time i used it. so i think i may have a deeper problem, but it could always work for you.
sorry i havent been much help, but i would also like to hear some suggestions! it is extremely frustrating..

BDX3200KB 3D Blu-ray Player not compatible with some 3D movies

I have a BDX3200 3D blu-ray player that is connect to a Toshiba 47VL863 3D TV.
I have noticed recently that a number of 3D movies do not play correctly.
The worst affected ones seem to be "The Hobbit" and "A Turtles Tale", where the 3D movement flickers badly and there is a visible "page turning" effect when switching from one scene to another.
This makes both movies un-watchable.
In an attempt to solve the issue I downloaded the latest firmware for both the TV and blu-ray player, but sadly the problem has not gone away. If, however, I play the affected movies on the same TV but using a PS3, they play perfectly, leading me to believe the BDX3200 is the source of the issue.
I have written to Toshiba support, but have had no reply!
Is anyone else having the same issue? Is there a fix out there that I'm not aware of?
I'd like to know what Toshiba have to say on this issue?
Message was edited by: fatbaldbob

Well Toshibas answer is a bit of a joke really.
They say that the technology used in this 3D Bluray is new and is causing playback problem.....yes and.......Toshibas point is?
My SONY yes PS3 which is NOT yes I repeat NOT a dedicated 3D Bluray player and is almost 8 years old not 2 years like my Toshiba 3D Bluray player can play this 3D Disc without any problems...so the technology is not that new..or can TOSHIBA just NOT be bothered to look after their customers.
People just be warned!!!
Toshibas reply is shown below plus my further reply
"Thank you for your recent enquiry.
We are very sorry to hear about the problem that you have experienced with your new DVD purchase. We understand that recent devlopments employed in 3D technology used on this particular blu-ray have led to issues with 3D playback and the most recent firmware update hasn't rectified this issue.
We have passed on your comments regarding this and future firmware updates may address this issue but at this time we are unable to tell you when this may become available.
We apologise for any inconvenience this may cause."
My reply
"Hello,
I find this completely unacceptable. I purchase this product along with my television in good faith that it would play 3d Blurays...this is obviously not the case it would appear that it can only play certain 3d blurays..perhaps you should consider placing this information in your advertising literature so as to not misinform customers.
My aging PS3 which was made in 2006 and is a games console as you well know can play this 3d Bluray..so it is not new technology that is the problem. My PS3 is not a dedicated 3D Bluray player where as the Toshiba 3D player is designed to play 3D Blurays and yes it isnjust about 2 years old. I think there is something wrong here, and I would like to take this further.
Paul Acworth
A very unhappy Toshiba customer"

H.264 blu ray setting not working

I am about ready to pull my hair out. I purchased final cut pro x, compressor 4, and a new canon hd camcorder. From the research i did it appeared i also needed anusoft's media converter program in order to work with my canon's .mts files. i successfully edited several hours of footage down to about an hour and exported it from final cut prox using the export media setting and dragged the prores file into compressor 4 and converted it to h.264. however i am unable to open the file that is produced by this process. I have tried doing it various ways. i have tried using a small segement of the video. i've tried using another video with the same results. I did try converting a segment to another compressor pre set and it worked fine. i continue to get the same error every time when i try to open the h264 file, "cannot open media file". The other odd thing that happens when i double click on the file, just before i get the error message, is that compressor opens. i had assumed it would've opened in quick time but perhaps i'm wrong in this. i've deleted my compressor program and re installed it. I've deleted final cut pro x and reinstalled that. I've done a clean install. (i was having serious problems with final cut pro x not opening in my administrator account so that was why i took such a drastic step with the clean install). Final cut pro x now works perfectly well. But i am still getting the exact same problem with the h 264 setting. my goal is to burn a blu ray disc with my digistor blu ray burner. I am using Lion. Anusoft MTS conversion was set for prores "lite" and everything seemed fine in final cut pro x.
after all this i am assuming i am an idiot and have missed something really obvious. I've been making home movies for a long time and have upgraded to the pro applications and realize it's a learning curve but i'm usually pretty quick to catch on. I'd really appreciate some advice! I've been working at this in my spare time since December 11 and haven't been able to find much out there so thanks anyone if you have a moment.

Unfortunately Compressor, Quicktime X and Quicktime 7 can't play a Blu-ray .264 video files. This makes it hard to test your raw Blu-ray videos.
I found an app that will plaback the Blu-ray .264 video file on a Mac, VideoSpec. It's a free app!
http://videospec.free.fr/index.html
Drop your Blu-ray .264 video onto the open window and hit the play button in the upper left. VideoSpec has the Mplayer incorporated into the app. I guess you could download the stand-alone Mplayer app. But, Videospec gives you more options, video info for example.
What you could do to save on Blu-ray discs is to burn the Video onto a DVD for a test. You can only burn about 35 minute onto a DVD disc.
http://forums.creativecow.net/thread/8/1107035

Blu-ray does not work after update to windows 7

Hi, couple months ago I have installed windows 7 on my HP Pavilion dv5-1070ew (previously there was pre-installed Vista). I've installed the newest version of HP MediaSmart DVD (4.0.3822) downloaded right from HP.com but unfotunately, when I'm inserting a BLU-RAY Disc it's not being played. HP MediaSmart DVD opens and it writes that "Disc is ready to play" (so it is able to see the disc), but when I click button "Play", the monitor starts to wink for a while and then nothing happens...
Thanks in advance for any help
This question was solved.
View Solution.

I would suggest downloading trial version of cyberlink power DVD from here http://www.cyberlink.com/downloads/trials/powerdvd/download_en_US.html?affid=2581_853_290_12410_0_EN... and check if we till have the same issue.
But before doing that, I hope after the change of OS, you have installed all the required drivers like chipset, graphic, etc....
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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Encore cs 5.1 blu ray chapter not working.....

I've a tone of problems with this version. Encore showing error codes 14, 25.....Some of the chapters working fine but others not. I've tried several ways to solve the issues but no hope. It seems you need full knowledge of blu ray theories to burn a blu ray!!!!

HDV&S wrote:
I'm using windows 7 on laptop with i7 processor and nvidia GTS 360M display, External 1 TB HDD through SATA cable.
Original shot was on HDV 60i with multiple Sony cameras and did the multicam edit. Converted to H264 with PCM audio with premiere CS 5.5, used VBR 2 pass everthing else left as defaut settings. Rendering took almost 21 hrs to generate 2:18 hr. video .m4v and .wav files (file size 17.7 gb).
When I bring these videos as timeline(took ~20min to load files.) into the Encore with all the menus(created in photoshop with buttons and res. 1440 X 1080 to match with other assets ), some of the chapters not working on the preview window and Encore transcoded the whole files took another ~10 hrs!
Is there any better and faster workflow to complete the project ?
note: I used the cineform avi for multicam editing in premiere pro with the same settings (HDV 29.97).
Okay, we are starting to make progress, but why are you shooting in HDV? That is a lossy system using non-sqyuare pixels so the whole thing is effectively getting converted. No wonder it took 21 hours and it looks to me as if you exported to the wrong settings - .m4v is regular .264, not BluRay. See Stan's suggestion.
We still need to see the exact error messages - it looks likely you are out of HDD space. Remember that Premiere & Encore use 32-bit float audio temp files, and the media cache databases will be enormous.....how much HDD free is remaining?

The blue ray menu not working for Adobe Premiere Eelemnts 13

Hi , I bought Adobe Premiere Elements 13 while and when I using the software to create a Blue Ray disc, the final disc is not function at all after write. I have the same problem in Adobe Premiere Elements avuto 12. I try to use the software on the another computer and I have the same problem. Another problem is that the software writes up to 70% not 100% of the disk to create a Blue Ray Disc. Does anyone have any idea how I can solve these problems? How can notify the Adobe software on these issues? Thank you.

DVi
Thanks for the reply.
1. You say that you are using the Quality area with check mark next to "Fit contents to Available Space", but what are the readings there
for Space Required and Bitrate when you have your Blu-ray disc in the burner tray and you have Status = Ready in the burn dialog?
What capacity disc are you using - BD-R 25 GB or BD-RE DL 50 GB?
2. I understand that you have Premiere Elements 7 and can create a Blu-ray disc format with disc menus on Blu-ray disc with it. Is 7 on the same computer as 13 and using the same burner and disc?
Did I understand correctly
a. You can create the Premiere Elements Blu-ray disc format on Blu-ray disc WITHOUT menus and you have no problems with playback on your player, but you cannot do that if you include the disc menus?
If that is the case, what specific disc menu are you using? And, how many Timeline menu markers have you placed on the Timeline beforehand?
How many main menu pages and how many scene selection pages results as a result?
On the Blu-ray format on Blu-ray disc with disc menus that are failing, is the preference for Intel HD Graphics 2000 and Higher enabled or disabled?
If your Timeline content will be generating a Blu-ray ISO Image greater than 1 GB, there can be more problems. Please see
ATR Premiere Elements Troubleshooting: PE 13: ISO Image File Size Issue
Please review the above and supply the details mentioned, and then we can decide on a troubleshooting plan.
Thank you.
ATR

Blue ray drive not working all of a sudden and not reading any discs

I am using hp hdx 18 laptop which is a few years old and it was working fine until recently i found that the drive doesn't read discs anymore but the device manager shows it's fine and it tries to read by spinning and making noise and then stop
I tried to boot the machine from dvd in setup but it will just go straight to HDD bootup.
is it busted? just wondering what I can do to see if there's anything I can do before getting an external drive
thanks
donald

It could have failed as suppected. When you tried to boot to a DVD or Restore disk, did you remember to change the boot order to DVD/CD first device?
The drive is normally a replaceable device but an external device should work OK, too.
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Toast 11 and ASUS Blue-Ray burner not working together!

Hey All,
I recently got an ASUS SBC-06D2X-U Blue-Ray burner and found out that little "Mac compatabile" label isn't correct. Had to get Toast 11. Now I have that and the disk spits out still when I try to burn. I don't know what to do at this point. Disks are 4x and burner is 6x, but that shouldn't matter.
Help please!

it has nothing to do with windows or mac..
Your bluray from Asus its COMBO, that model doesn´t record bluray,
ASUS SBC-06D2X-U its bluray combo (read-only blurays )
ASUS SBW-06D2X-U its blurays writer

HP DVDWBD TS-LB23L stopped detecting DVD/BLU-RAY

Laptop info:
HP Pavillion dv8-1190eo (5 months old)
OS: Windows 7 Home Premium 64 bit
In the middle of watching a DVD movie, the player stopped working. The movie "froze", didn't start on its own, so I removed the DVD from the tray to check for scratches and dirt on the DVD (and found none but even cleaned it anyway). This was the last time the DVD/Blu Ray player worked. It has been possible to play a single audio CD but other than this, the device does not even detect that any CD/DVD/BLU RAY is in the tray. I have tried with approximately 12 different DVD's, including DVD's that it has played flawlessly before, including brand new DVDs and brandnew writeable DVDs.
What happens on loading a disc in the tray is:
1. it makes a sounds as if attempting to read the disc
2. the small disc icon appears briefly next to the curser
but nothing more. When checking START --> COMPUTER it shows the Blu-ray Disc-ROM-drive but it doesn't show that any disc is in the tray. When double clicking the drive, the tray opens with an "insert disc" message.
With the aid of HP Phone Support over the phone, we have checked the registry to see if there were any conflicts (e.g. iTunes and similar). Everything was ok.
Then we restored to an earlier point where the devise was working but to no avail.
Then we downloaded the driver from HP's site and installed it, but to no avail. Upon a second attempt of installing the driver, we received an error message: "This software is for Windows Vista, Windows Vista WMC, Windows 7, Windows 7 WMC". According to HP Phone Support it is indeed the correct file for Windows 7 64 bit.
I have also tried running HP Support Assistant to trouble shoot, but this is not working as it asks that I load a writeable disc to perform the test. It does not detect the writeable disc I put into the tray, so I cannot perform this test.
According to device manager, the device is working properly.
HP Phone Support's suggestion is that I make a complete restore. This means taking full backup of all data (which I should do anyway), restore, and then install everything I have on my computer again. I am not happy to do this as it is quite a bit
of time consuming work. The other option is to let HP Support pick up the laptop and send it for repair and be without the computer for a minimum of 10 work days (which would easily be 3 weeks or more) which is not really an option for me.
I can see from these forums that I am not the only one experiencing problems with the DVDWBD TS-LB23L, although HP Phone Support refuses that this is a "known issue".
Any help would be much appreciated.

Thank you for your fast reply.
It is indeed HP warranty support that I have spoken with in length yesterday, and more briefly today. They give me the options between complete restore which they will guide me through over the phone (as stated above, this is a quite time consuming procedure with full backup, restore, then reinstall of all software, then backup copied back to laptop), or alternatively, to pick up the laptop and send it to repair which means I would be without computer for at least 2 weeks, but most likely 3 weeks or more - this is not an option to me as I don't have a spare computer, and there are obligations which I can't meet without a working computer at home.

Dvd/blu-ray player not working

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