DVD Burn fail, Sense Key = Hardware Error, Sense Code = 0x09, 0x01, TRACKING SERVO FAILURE, What could be the solution?

There is only one option and that is to replace the drive. It is not expensive to perform the replacement yourself if you so choose.

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I have a MacBook Pro, Matshita UJ-857E while recording music my drive reported an error: Sense Key=HARDWARE ERROR Sense Code=0x03,0x01 I have no idea what this means, and now my cd burner/player won't work. can someone help me fix this problem?

Please Help me. I am having problems with my MATSHITA UJ-857E DVD-R burner/writer. I burned 4 cd's and then it stopped working.
I can select my songs, and then it asks for a blank disc. It starts preparing to write the disc,then it says,"
The drive reported an error: Sense Key= HARDWARE ERROR Sense Code= 0x09,0x01 TRACKING SERVO FAILURE.
Can anyone give me some advice on how to fix it or what this means because I have no idea what it is talking about or how to begin to fix the problem?

tanyafrombakersfield wrote:
It starts preparing to write the disc,then it says,"
The drive reported an error: Sense Key= HARDWARE ERROR Sense Code= 0x09,0x01 TRACKING SERVO FAILURE.
This is an error reported by the optical drive's firmware. The tracking servo is the servomechanism which guides the laser pickup along the track on the optical disc. The error means that the servo couldn't do its job within the programmed parameters. What it doesn't say is why.
You have to be very precise as to when this error occurs. If it occurs as you wrote, while it "starts preparing to write the disc", and not when it has actually began to burn, then it's likely that the drive has gone bad and needs to be replaced.
There are other possibilities, so you should check them, but they would be more likely if the error occurred after the drive began to write. OrangeMarlin has suggested two options -- try a different brand of CD or DVD, and try cleaning the lens.

My DVD write comes up with an error -43. Never done that before. What could be the reason. Please help

My DVD write comes up with an error -43. Never done that before. What could be the reason. Please help

iDVD is not involved in the process at all.
What you want to do is create a data disk on a DVD. That's done by inserting a blank DVD disc in the optical drive, Option+drag the files you want to backup onto the disc icon on the desktop and then drag that icon to the Trash bin in the dock which turns into the Burn feature.
Try that (the Option+drag and see if you can get your files to burn.
OT

Anyone know what this all means !! - Sense Key = hardware error ?

I have just been tring to make a Back-up copy of a CD using Toast ( v7.1 ) and at the end I keep getting this message, does anyone know what it all means please.
Sense Key = Hardware Error
Sense Code = 0x44, 0xD6
Internal Target Failure
Now before we go on, I have been using Toast all week making Back-ups with out a problem so I don't know why all of a sudden I am getting this message.
It also states that the Lead in & Out failed.
Hope some one can enlighten me.
Steve

In some cases if you have done a lot of burning you will need to empty the cache files before you can burn successfully. I have had to do this after I burned 4 or 5 movies and then I was good to go again.
I use 3 programs.
Macjanitor.
http://personalpages.tds.net/~brian_hill/macjanitor.html
Cache Out X.
http://www.versiontracker.com/dyn/moreinfo/macosx/14850
Onyx.
http://www.titanium.free.fr/pgs2/english/download.html
If I am doing a lot of burning I run these 3 once a week need to or not just to keep the trash all cleaned out of my system.
I try to always follow this Media guide as well and find it to be invaluable when buying good media, for DVD.
http://www.digitalfaq.com/media/dvdmedia.htm
This may do the trick for you.
Don

SENSE KEY: HARDWARE ERROR...HELP!!!!

I've been burning dvd's for a long time now, but all of a sudden an error has occurred.
I have tried using different software for DVD burning; Popcorn and Toast titanium, but the error occurs to both.
The drive reported an error
Sense Key: Hardware error
Sense Code: 0X03, 0X01
This is my burner:
Matshita DVD - R UJ-825
I am using a 8X DVD-R no name dvd... but i have used these in the past over 50 of them and they worked fine.
I tried burning a music cd (memorex brand) using itunes 7.0 and that worked fine.
PLEASE SOMEONE HELP ME OUT!!! CUZ I DON'T KNOW WHY ITS DOING THIS.
THANK YOU IN ADVANCE.
iMac G5 PowerPC G5 (3.0) Mac OS X (10.3.9)
iMac G5 PowerPC G5 (3.0) Mac OS X (10.3.9)

Same here but with CD-R,
I have a MATSHITA DVD-R UJ-816
I tried to use:
tdk cd-r, memorex cd-r and verbatim cd-r....
Same result:
he drive reported an error:
Sense Key = ILLEGAL REQUEST
Sense Code = 0x30, 0x05
CANNOT WRITE MEDIUM - INCOMPATIBLE FORMAT
What brand should I use?
Is there one that works with my superdrive?
As for DVD-R I use TDK and they work fine...
Ciao
Bia

Hardware error - Tracking servo failure - what does it mean?

Thanks in advance. I was trying to burn a disc, and started having trouble with burning this movie (have done several before, including earlier versions of this movie). After wierd things happening twice - the first disc would burn, then the second one might be o.k. but iDVD ejected it before it said it was done. Then, the third time I got this error:
The recording device reported the hardware error: Tracking servo failure. (0x09, 0x01.)
Any idea what this means and what I should do?
(I'm posting this on both the hardware and software locations since I'm not really sure which it is.)

Hi,
Thanks for the comments! The CD/DVD lens cleaner appears to have taken care of the problem! I was able to successfully do a backup of my hard drive with Toast (wouldn't work before, see below) and burn two copies of a movie using iDVD. (I put more details of the errors below in case that's helpful for someone else down the line.
I am trying to do the Apple Hardware Test, as you suggested, but need to double check a couple of things. When the article you put a link to mentions the "Apple Hardware Test CD" and the "system CD" are both references to the "Software Install and Restore" CDs? (Those are the only relevant-sounding ones I received, no "Hardware Test CD".) If I put those in, can I run the relevant tests without reinstalling the software (and presumably deleting the other files on my hard drive)?
I did do the steps suggested by PT up through the reboot, except for sort of doing Preferential Treatment out of order because it took me a bit to realize that if I made the window bigger it would show what to try (the error message was truncated and not viewable). Then, rather than trying iDVD again, I tried to use Toast to back up the computer to avoid having to pay for that in case what the Apple repair folks do would necessitate an overdue (and if done by them costly) backup. Toast crashed with remarkable similar messages:
The drive reported an error: Sense Key = ILLEGAL REQUEST Sense Code = 0x30, 0x05 CANNOT WRITE MEDIUM INCOMPATIBLE FORMAT
The drive reported an error: Sense Key = HARDWARE ERROR Sense Code = 0x44 INTERNAL TARGET FAILURE
The disk failed to be written.
Well, at least we have (so far) avoided the PBJ, in spite of having two wonderful children a year minus a week apart. (I'm afraid we did the adoption agency we used a disservice - we gave them our old non-Apple PC.)
Thanks so much.

When trying to Burn a DVD I get the following error: 'The drive reported an error:Sense Key=MEDIUM ERROR Sense Code=0x73,0x03' Please advise

when trying to Burn a DVD I get the following error:
'The drive reported an error:Sense Key=MEDIUM ERROR Sense Code=0x73,0x03'
Please advise

this reccommendation is to OS 10.5.8 only
Go to the hard drive find the following folders and look for the following file, com.apple.finder.Plist, delete it and restart the computer. Its found under the following folder Users-account name-library-prefrences. This helped resolve my issue for now.

EMac optical drive: Reads but ceased writing. I get "Sense key=MEDIUM ERROR, Sense Code=0x0C, WRITE ERROR. Drive is Pioneer DVD-RW DVR-127D.

eMac optical drive: reads fine but has ceased writing. One day it's working fine, burning DVDs, then after repeated attempts stops copying and gives the following error message: "Sense key=MEDIUM ERROR, Sense Code=0x0C, WRITE ERROR". Drive is Pioneer DVD-RW DVR-127D. Is this a software issue or is the drive half dead? Get the same result with either Popcorn or Toast 10.

Are you using Roxio Toast? That error seems to be discussed a lot in the Roxio forums. Scroll down this thread:
http://forums.support.roxio.com/topic/1686-the-drive-reported-an-error-sense-key medium-error-etc/
and you'll find a step-by-step troubleshooting scheme.

2008 Mac Pro burner failure - report "Sense Key = MEDIUM ERROR - Sense Code = 0x73, 0x03"

Problem just arose - burners working days ago - NO major changes in Mac Pro --- Attempting to burn some DVDs (data only), using the latest version of Toast v12.0 & Dragon Burn, as soon as I tell either my internal or external unit to burn, it runs a few minutes then pops up dialog box - "Sense Key = MEDIUM ERROR - Sense Code = 0x73, 0x03". Blanks are new Memorex. I've restarted Mac Pro multiple times, still no burning possible. In dire need to restore capability. Most gracious thanks for ANY immediate assistance.

There are several different incompatible media sold as writeable CDs. You MUST match the media to the abilities of your drive.
I was flummoxed by buying 8x media when my drive was a 2x drive. I needed the other type, and there was nothing helpful in the diagnostics or the packaging that helped me understand that.
EDIT: There is an interesting helpful feature buried in System Profiler ... (read the last two lines of the report):
About this Mac > ( More Info ) > Report > Disc burning

When i try to write an image in dvd my drive show me an error as...sense key=medium error, sense code=0x73, 0x03. Can help me anyone?

when i try to write an image in dvd my drive show me an error as...sense key=medium error, sense code=0x73, 0x03. Can help me anyone?
Mac Pro, OS X Mountain Lion (10.8.3), EARLY 2008 MACPRO3,1

Try another blank DVD or another brand of DVD.

When ever i try logging into FaceTime or iMessage on my Macpro i get The server encountered an error processing registration. Please try again later. what could be the problem..N.B I'm located in trinidad in the caribbean message

When ever i try logging into FaceTime or iMessage on my Macpro i get The server encountered an error processing registration. Please try again later. what could be the problem..N.B I'm located in trinidad in the caribbean message

Hi,
As the Other threads suggests I would check the Date and Time settings on the Mac and compare that with the settings in the router.
Messages (and iChat before that) send Time stamped info to Login and to send IMs.
Obviously most people set their Macs to their Time Zone and nearest city/town.
What people sometimes forget is that their Router/Modem device(s) have to be set correctly as well.
EDIT
Also Add a Public DNS server to your System Preferences> Network > Advanced Button > DNS tab
A Google one such as 8.8.4.4 or 8.8.8.8 seem to work well for most people
10:15 PM Saturday; March 17, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously
Message was edited by: Ralph Johns (UK)

Wifi on my mac OS X 10.9 running marvericks its saying no hardware installed, what could be the solution?

https://discussions.apple.com/discussion/create.jspa?containerType=14&redirectUR L=%2Findex.jspa&question=true&containerID=2998&subject=wifi on my mac its saying no hardware installed, what could be the solution

There are a number of possible reasons for that message, including defective hardware that only Apple will be able to fix. The steps you can perform yourself are as follows:
1.
Perform an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light may cycle off / on once.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
2.
NVRAM reset:
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk selection, and time zone information. If issues persist, your Mac's logic board battery (not a portable Mac's rechargeable battery) may need to be replaced. The logic board battery helps retain NVRAM/PRAM settings when your computer is shut down. You can take your Mac to a Mac Genius or Apple Authorized Service Provider to replace the battery on the logic board.
3.
Genius Bar Reservations

An unexpected error happened while updating my mac book air, what could be the possible reasons? What can I do to get rid of it?

I am trying to install software updates but every time after the warning I should restart my computer, while software update is processing, I am getting the same thing; An unexpected error happened, none of your updates are installed. What can be the problem? What should I do? I am not even sure that I have written the question under the correct topic.

The problem is caused by the fact that we are currently using https://fishpond instead of https://www.fishpond in our emails. Our IT team is working on this and the issue will be fixed shortly. In the meantime, please use the following link to unsubscribe from the Fishpond newsletter :
https://www.fishpond.com.au/account_newsletters.php

Error -Sense Key = Medium Error, Sense Code 0x73, 0x63

I am trying to create a photo disk using toast to burn to a dvd. It is giving errors and a message that it failed to create. I am burning to a DVD+R. What can I do to resolve this, or what does it mean?
Thnaks.
+
+

Then you may have a mechanical problem with your SuperDrive. As I see it, you have only one option: take the unit to your local Apple Store/AASP and get them to diagnose the problem and get an estimate for repair. If the estimate seems to high (and you're out of warranty) you can get a new internal SuperDrive from OWC and install it yourself.
The diagnosis and estimate should be free.
Good luck,
Clinton

Since Last 15 days, whenever I press 'shift' or 'tab' key, a sidebar opens automatically in browser. So what could be the solution to turnoff this shortcut.

sidebar

Try using Firefox's safemode does that help ?
* [[Troubleshoot Firefox issues using Safe Mode]]
Also try disabling all your plugins
* use Tools -> Add-ons -> Plugins <br/> and disable each one, you may then need to restart.
Possibly a screenshot of the sidebar would help us to understand what you are seeing
* [[How do I create a screenshot of my problem?]]
I note K7 Web Protection Browser Extension is in use. I am not familiar with that plug-in. Is that causing this ?

DVD Burn fail, Sense Key = Hardware Error, Sense Code = 0x09, 0x01, TRACKING SERVO FAILURE, What could be the solution?

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