DVD burning error in Premiere Elements 11

I recently filmed a friend's memorial service for their family. I have footage from two different cameras that I have edited in Premiere Elements 11, for the purpose of making a DVD of the service.
I run into a problem when I try to burn the project to a DVD. The burn goes a short distance (at most 5%) then pops an error that reads:
internal software error:.\win\Primo\primo_command.cpp, line 124
I have tried making sure that all other programs are shut down (to the best of my ability - antivirus won't completely shut down, but can be put into a mode where it won't do any background activity). I've rendered the project into AVI and loaded the AVI file into the timeline. No matter what, I keep getting shut down at that same point. When it occurs, my DVD drive disappears from the machine and I have to restart the machine to get the drive back.
I've checked and I have the most current firmware for the drive. I'm running Windows 7 64-bit Home Premium on a Dell laptop.
Does anyone have any ideas what this error message means and how to correct this? The service was about a month ago and I'd really like to get this finished up and handed off to the family.

Yoofdursh
Thank you for your helpful information.
If you have the burn to folder feature working then you can get this immediate project done and then work out the burn to disc problem.
This is the solution to get your DVD-VIDEO Standard on DVD disc with what you have working at the present time...
Publish+Share
Disc
DVD
and in the burn to: select Folder (4.7 GB) and designate a save location for it.
Download and install the free ImgBurn software and use that to take the VIDEO_TS Folder in the burn to folder to a DVD disc in DVD-VIDEO format (with required disc File System). The following is a popular online how to.
http://www.afterdawn.com/guides/archive/burn_dvd_folder_imgburn.cfm
The link for the download should be included in this above link.
Basically
1. Open ImgBurn and click on "Write files/folder to disc".
2. In the dialog that opens, select File Menu/Browse for a source folder. Navigate to the VIDEO_TS Folder (only it), select it, then hit Select Folder to enter it into the program.
3. Then hit the Build button at the bottom of the dialog.
There are settings that you can look through. But, the program takes over and does the essentials for you, offering messages at times as it directs you through its program.
This will work great for you to get you through your project which you want to get out sooner rather than later.
Please let me know if you see any problems with this plan.
While you are doing that I will see what I can find about this Primo Software program which you say you do not have.
Thanks.
ATR

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Runtime error in Premiere elements?

runtime error in premiere elements

uvagreg11
You will need to supply a lot more information than just "runtime error in premiere elements" in order for us to help you.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. What are you using a the project preset for your project? And, what are the properties of the source media that are being used on the Timeline?
3. Is this a "it worked before but now" or "it never worked before" type of problem?
4. What is the description of your computer and its resources?
5. What troubleshooting have you done so far...
a. flushing preferences
b. deactivation, uninstall, reinstall
c. other
The following is an Adobe document on run time error troubleshooting.
http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
Let us start here and then decide what next based on your details.
Thanks.
ATR
Add On..I did not see SG's post until after I had posted mine.

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Hi, I'm trying to install Premiere Elements 9 on a Mac (running 10.6.4), but it always comes up with an error, and the program can't be installed. Last time I tried it got to about 95% but then gave me this error:
Exit Code: 7
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I've never seen so many error codes related to language, jobbo! That's very strange.
Meantime, I've loaded Premiere Elements and run it on a couple of Macs, and it usually loads right up and runs beautifully. There does seem to be a conflict with Bridge sometimes, but I'm not sure if that's the case here or not.
It might be worth contacting Adobe's tech support. (You find contact information under the Contact button at the top of this page.) And, when you do, ASK FOR A MANAGER, don't just talk to whoever answers the phone. Most of the guys on the phones are just working from scripts and KB articles. If you can get a manager on the line, he and she will work through your unique situation.
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Hallo,
mit Photoshop Elements kann man ja eine DVD-Vorlage für Premiere Elements anlegen (im Editor) In Photoshop CS2 konnte ich hierzu nichts finden.
Kann man mit PS CS2 sowas auch machen?
Danke
tc

Hallo Thomas,
in meinen PE 1 Zeiten hab ich das so gemacht, dass ich die Originalvorlage umbenannt habe und einer nach meinen Vorstellungen bearbeiteten Kopie den Originalnamen überlassen habe. Dann lädt das Programm meine Datei als Original.
Sorry, quick and dirty, aber funktioniert.
Grüße
Matthias
www.wertvolleswissen.de

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Hi Steve,
Sorry for the late reply as I had to go out of town for some urgent business. Here are some additional information:-
1) The Camcorders that I used were Sony HDR-CX110 & Sony HDR-TG1. The recording format is AVCHD 1080/60i.
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3) Previously, there were always Red lines above the video clips on the Timeline but recently, some of the video clips do not have red or green lines above the video clips. If I add a Motion node on the yellow line of the Video clips of those that do not have red lines, the blank line above the video clips will turn Red.
4) My Samsung laptop's Processor is Intel (R) i5CPU, [email protected]
RAM: 4GB (3.79 usable), System Type: 64 bit Operating System (PC)
Window 7 Home Edition, Service Pack 1
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My C-Drive is 150GB and D-Drive is 295GB. The free space available on my C-Drive ranges from 15 to 20 GB and free space on my D-drive ranges from 20 to 40 GB. The Pre10 Preview Files took up a big portion--140GB of my D-DRIVE. I dare not delete some of the earlier preview files as I am not sure whether they will affect my project other that requiring me to re-render them.Can I delete or move some of the earlier preview file to an exteral drive?
The error that appeared every now and then sometimes prevented me from rendering further but sometimes allow me to continue. Whether the error statement appeared or not, the end result on the DVD that was burnt was a slight " pause" (about 1 sec) at a particular spot.
The whole video project that was played back on the computer before burning do not show that "pausing" problem at that particular spot. I tried cutting off that few frames, replace the video clip, replace the subtitle, re-rendered the whole project, uninstall/re-install the Pre10, all could not solve the "pausing" problem at that particular spot.
Sometimes I also have Transcoding error after Encoding 70 to 80% of the Media.
I have just read a post by mverhaar in the forum on Jan 30, there seems to be some similarities with my problems. Meanwhile, while waiting for your expert advice/comments, I will try hard to uninstall some of the programs in my C-drive to create more free space on my C-drive and D-drive to see whether it will help to clear up my problem.
Thanks,
Edmund

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Welcome to the forum.
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>motherboard drivers
Depending on your computer vendor there might/should be a disc (CD or DVD) that is separate from Windows Vista, which contains device driver software and/or small application programs that are designed to make the motherboard fully functional
http://en.wikipedia.org/wiki/Device_driver
http://en.wikipedia.org/wiki/Chipset
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Geewiz1955
Premiere Elements 13 on what computer operating system? For now, assuming Windows 7, 8, or 8.1 64 bit.
What is your computer drives arrangement? How many removable drives do you have, and what are their drive letters?
See Computer/Manage/Disc Management.
Reports of the problem that you are describing can be found for Premiere Elements many versions.
Back in 2012, the word was to use Cancel and wait for an answer from Adobe who was working on the problem.
In 2013, the cause and effect seem to target the SmartSound feature....SmartSound feature is gone in Premiere Elements 12 and 13.
Microsoft and some visitors to this forum suggest getting to the core of the problem through drive letter changes for some removable drives.
Did you install Premiere Elements 13 from installation disc or from installation files from online download? I favor the uninstall/ccleaner run through/reinstall with antivirus and firewall(s) approach to getting rid of the issue. But, problems with the same symptoms can (often do) have different causes.
More later.
ATR

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After installing Smartsound, the "SmartSoundAdobePlugin64.prm" file did appear in the C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\ folder. However, it did not resolve the "No Disk" error or the application error logged in Event Viewer. The source of that error is listed as "SideBySide" and Event ID is 33. The full text of the message is as follows:
Activation context generation failed for "C:\Program Files\Adobe\Adobe Premiere Elements 12\Plug-ins\Common\SmartSoundAdobePlugin64.prm". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type=" win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.
I did a bit of research and this answer suggests that the error is the result of an incompatibility between the installed version of Microsoft Visual C++ and the version used by the program:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/event-id-33-so urce-side-by-side/ef67e34f-07b2-4d52-a807-f9f81a7c32f8?auth=1
Based on this Microsoft article, it appears that the missing C++ 2008 version 9.0.201022.8 is an IA-64 version while the 9.0.30729.x versions on my machine are x64 versions:
http://support.microsoft.com/kb/973552
This is all way over my head and I may leave well enough alone until I have more time to spare, given that the "no disk" error (which could even be entirely unrelated) is annoying but not crippling.
FWIW, the machine is a Dell XPS8700, Windows 8.1, 64-bit, and PrE was sold by Dell it, bundled with Photoshop Elements.
Greg

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just had this problem with a 17" MacPro purchased in Jan 09. Toast Titanium 9 had no problems burning the CD. tried it again in Finder but backed the burn speed down from 24x to 8x - no problem.
I can only assume it is cheap media causing the problem - we have no problems with Maxell CDs at full burn speed (24x). The CDs causing the problems are Verbatims (rated at 1-52x) that have printable surfaces.
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the link below is a screenshot of the error
http://www.darkstargraphics.com/dvd_message.gif
Im at a loss and ready to by another
below is the dvd burner profile
PIONEER DVD-RW DVR-106D:
Firmware Revision: A606
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
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Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW
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Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
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The error "internal target failure" appears on PCs using this drive as well, so it appears that it's not a Toast specific error.
However, in my browsing, no one seemed to be able to tell if it was a true hardware failure of the drive, or if it was caused by poor quality media.
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DVD burning error in Premiere Elements 11

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