DVD Burning Scratching media

My DVD Burner is scoring the disc at the end of the session.
It seems to happen more when the machine is hot.
cannot successfuly burn more than 1 disc at a time, and often not even that.
any clues to what might cause this

dwight, Welcome to the discussion area!
Call Apple! This is a mechanical problem with the optical drive.

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    About 2 years ago, I have experienced a similar problem, but was able to resolve it by downloading 64-bit compatible GEAR drivers to my system. However, the problem has re-appeared when I have updated to iTunes Version 10.1. Funny enough, the cd/dvd burner started getting recognized again when I updated to iTunes Version 10.2, but halfway through me burning a large playlist to multiple cds has suddenly stopped recognizing the cd/dvd burner again, and has never "resolved itself" ever since.
    I have tried multiple approaches to solving this issue, including completely re-installing itunes software and completely re-installing GEAR drivers, but nothing works. I have even tried uninstalling GEAR drivers completely, as I read that it worked for someone on one of the similar forums, but that didn't work either.
    My itunes diagnostics runs all the points of the cd/dvd drive check successfully, except for the last point (Can Not Read Audio CD). Here's what the diagnostics summary looks like:
    Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
    Hewlett-Packard HP Pavilion dv9700 Notebook PC
    iTunes 10.2.1.1
    QuickTime 7.6.9
    FairPlay 1.11.16
    Apple Application Support 1.5
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Driver not found.
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0016AB580A7B0C28
    Current user is not an administrator.
    The current local date and time is 2011-04-14 17:52:25.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 7150M / nForce 630M
    ** External Plug-ins Information **
    No external plug-ins installed.
    The drive F: Motorola MB810 Rev 0001 is a USB 2 device.
    iPodService 10.2.1.1 (x64) is currently running.
    iTunesHelper 10.2.1.1 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    ** CD/DVD Drive Tests **
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    E: H-T-S DDA
    S_-20N, Rev W_05
    Audio CD in drive.
    Found 1 songs on CD, playing time 255:08 on Audio CD.
    Track 1, start time 00:02:00
    Audio CD reading failed. Error Code: 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 27 0 0 0 0.
    iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
    Get drive speed succeeded.
    The drive CDR speeds are: 3 9 16 24.
    The drive CDRW speeds are: 3.
    The drive DVDR speeds are: 3.
    The drive DVDRW speeds are: 3.
    Error Correction is turned on for importing audio CDs.
    I have noticed that the diagnostics summary containes a suggestion to update firmware of my laptop's cd/dvd drive, but currently there are no such firmware updates available.
    Another frustrating issue that I ran into was trying to convey this issue to Apple Technical Support via e-mail using the Express Lane for the troubleshooting issues. I really fail to understand why I am being asked for the "hardware serial number" when I'm clearly choosing the categories for "iTunes/CD-DVD Import Issues" which are software, not hardware, categories! This prevents me from being able to simply send the description of my problem to the correct Apple Support department, and does not let me do that even when I enter my itunes' Serial Number, which can be found in the diagnostics summary provided above.
    Much Thanks to anyone who can provide any kind of helpful advice, even if it's just on how to be able to convey this problem to Apple Support via e-mail!

    Okay ... checking something else:
    Current user is not an administrator
    Is that true? Or do you in fact have a Windows user account with full administrative rights?
    (It's possible that a permission may have gone astray in your usual user account, which might be causing the burning issues.)

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