DVD/CD/Blu-Ray Drive on HP Pavilion DV6 not working....

HP Pavilion DV6 with Blu-Ray
The DVD/CD/Blu-Ray drive suddenly stopped popping open or being recognized. I need to double check that there is nothing else I need to try to fix before having to buy a replacement part.
I've already tried....
1. reseting my computer back to factory settings (I know I had a virus or malware and then when it died I just decided to set the whole thing, but it didn't fix the dvd drive)
2. Removed cd. (I had to remove the drive to get the cd out. It was a library cd so I thought that the security strip on it might have caused a problem.)
After these two things it still isn't working. Everything else is fine. I just want to make sure there is nothing else I need to try or check before buying a replacement part.

Hi RavenMidnight,
For the DVD/CD/Blu-Ray drive no longer ejecting, there is not much troubleshooting that you can do to resolve the issue. I have included the document 'Opening a Stuck CD or DVD Drive Tray (Windows 7, Vista, XP)'. This document will show you two ways as a work around for opening the drive. When you do have the drive open, double check to make sure that there are no obstructions in the path of the tray.
If there are not obstructions, and the tray is still not functioning properly. I have included the document for 'Steps for Removing and Replacing the CD or DVD Drive'.
Please let me know if any of these steps have resolved the issue, thank you.
I worked on behalf of HP

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