DVD/CD not working on pavilion g7 Notebook

can open the tray and insert the disc. Close the tray and nothing happens

Hi @Carol_in_SW_IN
Thank you for your reply.
I regret that your product number alone did not provide enough information, when I did the search I got multiple results.
Would you also provide the series such as Elitebook or Pavilion G6 or Envy 4 to assist me in locating your notebook?
If you go to Device Manager and click on action and then select scan for hardware changes does it pick up the CD/DVD ROM drive?
You could also click on view and show hidden devices.
Do you see any unknown devices?
As you did receive this for Christmas you could also contact HP support for assistance as you should be in warranty. They can remotely connect to your notebook to help resolve difficulties.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Best of Luck!
Sparkles1
I work on behalf of HP
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tcrite,
Sounds like a bad drive...I would get a replacement. According to Accelerate Your Mac database, it should work without issue.
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My DVD is not working in this laptop, it should be right?
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Thank you for using the Toshiba Laptop Forums. Since there have been no posts to this thread in several days, it is being marked "read only" as part of our routine message board maintenance.
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Cd/dvd player not working

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This question was solved.
View Solution.

Hi,
First, try the automated fixit from Microsoft on the link below.
Windows 7
Vista
Check if the drive is now working.
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Regards,
DP-K
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DVD/CD not working on pavilion g7 Notebook

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