DVD/CD optical drive is recognized only occasionally and temporarily

Hi, I recently bought an ASUS Essentio desktop model CG8350 running Windows 7 Home Premium 64-bit. My DVD/CD optical drive is not consistently being recognized. I've made few changes to the computer and have even tried reinstalling Windows (system recovery, factory settings), but no luck. The curious thing is that after booting up I can occasionally temporarily see the D:\ optical drive listed under My Computer or under Device Manager, but after a few seconds or about a minute after restarting or trying to read a disk, this disappears and the optical drive is no longer shown. I would take it back to Best Buy I bought it for repair, but unfortunately that was in the U.S. and I've since moved to Canada. It's frustrating that Best Buy Canada won't honor service warranties for items bought from Best Buy U.S. If there's something I can try in order to avoid shipping it off to ASUS or back to Best Buy U.S. (at my expense, and potential loss of PC for a few weeks), I would much prefer that. These are the things I have tried so far: 1) opening it up and checking/re-plugging the power cable to the optical drive and the data cable between the optical drive and motherboard. All cables seemed fine. The drive ejects and spins a little bit when a disk is inserted, but neither a blank CD/DVD nor a commercial CD are recognised after insertion. 2) looking at the registry to try the "delete UpperFilters" and "delete LowerFilters" trick that I've seen posted several times. Since the computer had Windows 7 from the start (was not upgraded), these entries were not visible under the suggested registry subkey. 3) under boot options, I've selected "Disable Driver Signature Enforcement" and have booted up. The optical drive showed up under My Computer and/or Device Manager for a few seconds or a minute, but then vanished. 4) disabled integrity checks: I've pasted "bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS" into the Run window. After restarting, the optical drive is again occasionally visible, but only for a short period after which it disappears. 5) following a tip on one website, I tried shutting off and unplugging the data cable between optical drive & motherboard, restarting the computer so Windows could "see" there was actually no optical drive connected, then shutting off and connecting the data cable again and restarting. no luck. 6) I've run the Microsoft Support Fixit executable under "Your CD or DVD drive can't read or write media". The first time I ran this, it ran for about 5-10 minutes, but didn't diagnose a problem. The second time I tried to run it (after the Windows 7 re-install), is said my CD/DVD drive was not detected, so didn't run. 7) I've tried built-in Windows diagnostics and ASUS diagnostics, but they didn't help much. 8) I've updated ny BIOS to the most recent version. I've now run out of ideas and can't find any other suggestions on previous troubleshooting searches. The observation of the drive occasionally being seen for a few seconds/minute after start-up before disappearing seems like it might be a good clue, but I'm not sure how to interpret this. I did get it to play an audio CD a couple hours ago, but after trying to use my drive for something else after that, it's right back into the situation of not being consistently recognized, except sometimes immediately after booting up and then only for a short period. Any help or suggestions you have will be very very welcome -- thank you.

Honestly since it was recalled due to the sandy bridge recall anyways, it is going to have to go to asus eventually so I would just have them fix both in one shot. The Canada and U.S. support number is the same and I'm sure they could fix both issues at once to save you time: 1-866-625-9873
Crystal
Superuser
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