Dvd/ cd-rom driver disabled !!!

I have gone thru all of apple's recommendations multiple times, and I still cant get this problem to go away. Please help!!!

There should be a category that says "DVD/CD-ROM drives" in Device Manager.
Are you sure both the sata and power cables are connected to the disc drive inside the pc case?
Try the link below.
Unuinstall driver (skip this part if u dont have it), remove filters, then restart pc.
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml
You can also check in the BIOS (F10) at pc startup and unde the Main menu it lists your disc drive and hard drive.

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DVD\CD ROM driver problems

Windows 7 64-bit. I got a HP DVD A DH16AAL SCSI CdRom, and is saying a driver (service) for this device has been disabled. An alternate driver may be providing this functionality (code 32), how do i fix this

Hi,
With the optical drive connected, open windows Conyrol Panel, open Device Manager, open DVD/CD - ROM drives, right click on the DH16AAL and select Uninstall. When this process has completed, restart the PC and let Windows re-discover the Hardware and hopefully reload the driver.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Cannot install DVD/CD ROM drive after upgrading from Windows 7

I had a working DVD/CD-ROM drive before upgrading. Now it shows as Unknown Device in Device Manager, I tried uninstalling it and then scanned for hardware changes but it still does not work. I also tried manually selecting a CD-ROM drive for it but it
ends up with an error code 31. I also checked for {4d36e965-e325-11ce-bfc1-08002be10318} registry but it did not have lowerfilters key. How do I install the driver for it?

Hi,
The error code 31 means that Windows cannot load the drivers required for this device.
Considering that this issue mostly can be caused by compatible issue.
Please check if you can fine the latest driver from Manufacturer’s website. If so, try to install it under Windows 10 compatibility mode: Right click the installer of the driver, choose Properties, choose Windows 7 under Compatibility
mode to install.
If the CD device still fails to work, I recommend to check the setupapi.dev.log under %windir%\inf, locate the device and find the line below:
dvi: Rank - 0x00000000
Then, corresponds the score in this link:
Identifier Score
http://msdn.microsoft.com/en-us/library/windows/hardware/ff546297(v=vs.85).aspx
The value 0x00003000 is the best identifier score and the value 0x00003FFF is the worst identifier score.
The score near 0x00003FFF means that the driver and device may not compatible with current system, we may need to wait for the menufacturer’s driver update.
Thanks for your understanding.
Kate Li
TechNet Community Support

Dvd/cd rom drive deleted

Somehow my Dvd/cd rom drive was deleted. I have a compaq presario f700 notebook computer. I looked in drives and the bios and it is no longer listed. I went to HP website and can not find any wheres to redown load it. Does any one know how to get it back?
I am also having a problem with when I turn on my computer the screen is black it is booting up but I can not see anything. I shut it down and sometimes ttakes a few tries then it i can see the password screen. I did do a windows check and it said my nividia geforce needed updated, but again when I went to hp website and scanned it said it was up to date. So not sure what is going on........any ideas?
[Personal Information Removed]

With the iPod connected and allow use as disk drive checked, right click on the ipod icon on your desktop then change the drive letter of the iPod, say to P. Eject the iPod and disconnect it, reboot your computer and see if the drive is back.

Satellite A660 DVD/CD-ROM drive does not detect discs

Hi there,
I have a Toshiba Satellite A660 with a MAT****A BD-CMB UJ141ES DVD/CD-ROM drive. It is about 18 months old and recently I have noticed that it does not recognise any CDs/DVDs. It makes a couple of noises once inserted but then stops spinning and nothing happens or changes in My Computer view.
Please note there seems to be no apparent problems with the drive:
- It is present in My Computer
- The device is working properly in device manager
Things I have already tried:
- Run Microsoft FixIt and CD-ROM/DVD Troubleshooter - both said it could not recognise media
- Deleted upper filter in the registry as per many suggestions (no lower filter present)
- Updated driver
I don't know what else to do. Please help as this is frustrating for a relatively new notebook which never is moved from my desk (don't expect many damaged parts).
Cheers

As I said: clean the laser lens
If you open the CD/DVD drive you will see the small laser lens.
Use cotton wool tip and alcohol
> Or at least provide a link?
Dont know any

Pavillion dv9810us DVD/CD-ROM Drive and Vista Device Manager Question.....HELP!!!!!

I have a Laptop, just over a year old, runs Vista Home Premium SP2. Here is the scenario
Hadn't used the DVD/CD-ROM drive for 3 or 4 weeks at which time it worked fine. Tried to use it a couple of days ago and discovered it wouldn't respond. I figured I needed to maybe rollback the Driver or something. I checked in the Device Manager and saw the main HDD was listed but there was no DVD/CD-ROM drive in the Device Manager List. Does Vista remove the DVD/CD-ROM drive if it's inoperable (DEAD) or has something happened that removed the Device from the List. I've had Drives go South before in Windows 98 and 2000 but they were never removed from the Device Manager List they just didn't work but I know Vista is a OS of a different color so I don't know. Just trying to figure out if I'm fighting a Hardware or Software fight here, I'm at a loss and can't afford to just take it into a shop for diagnosis. Any answers or tip on how to definitly isolate the problem would be greatly appreciated, thanks in advance for any Help.
Len

I have the same problem, dvdrw not showing in device manager. Bought a new TS-L632N dvdrw by TSST and it still does not show in device manager. This started after I ordered new recovery disk from HO (vista Home Preminum) and reloaded the OS. I know HP knows about this problem but will not do anything about it. Online support not good and a 500 dollar repair bill would be a waste when you can buy a new laptopn for that.

Satellite P105 - DVD/CD ROM drive does not work

The DVD/CD ROM drive on my P105 does not work at all. I've tried the registry fix for the upper/lower limit thing - didn't fix the problem. The drive does have power, does spin a disk, but it is not recognized by the system. It doesn't show up in the device manager at all. I need to get this working and I'm hoping it doesn't need a new drive as this machine is out of warranty (of course!). Thanks for any and all suggestions on hot to fix this problem.

Howdy folks. This thread has a lot more views than the one I posted to, but go here to the following message for a possible solution to your CD/DVD Drive issue:
http://laptopforums.toshiba.com/tshb/board/message?board.id=brd_gen&message.id=3357&query.id=176774#...
Cheers!
D.Lex

Driver files needed for the following Sony dvd/cd rom drive: "dvd-rom ddu 1615". windows xp

Driver files needed for the following Sony dvd/cd rom drive: "dvd-rom ddu 1615".
The dvd-rom drive will not read any type of dvd or cd.
desktop computer: Dell Dimension E310 , windows xp, service pack 3.
This Sony dvd rom was installed (by someone else) and replaced the dvd rom that initially came with the Dell E310.
Where can I find driver files for this dvd rom?
Thanks,
Denise

Hello Denise,
Welcome to the Sony Community.
All of the Sony internal optical drives are plug & play with Windows so no drivers are required for detection in your PC. If you are having issues getting your drive detected then please try the following:
• Ensure the Sony drive is set as a secondary master by itself. If you have another disc burner or a zip drive on the same IDE cable, please separate them.
• Ensure you have the latest Service pack for your Windows operating system and any other updates for your system installed.
service, storage support email
• Please remove your secondary IDE channel from the Device Manager.
If the issue is still not resolved, service may be required. You may contact the Sony Storage support team by e-mail at: [email protected] for further information.
Thank you for your post.

Please help dvd/cd-rom drive won't work

When I start computer the dvd/cd-rom drive is seen and works under my computer (listed under other) but after an couple of minutes the drive has an red x and is listed as cd drive. There are times when it doesn't show up period. When I go under device manager I see and yellow exclamation mark. I cannot roll back (icon doesnt allow) and when I try to update it says that this version is the most update version. I have never personally tried to update this driver since I bought the computer it seems as if overnight there is a problem.
When I go to device manager and go to properties the message that appears is: Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
I have a lenovo G575
AMD E-350 processor 1.60 GHz,
RAM 3.00 g.b.,
Windows 7 64bit operating system.
I have tried to use the troubleshooting tool but it doesn't work.
Could someone give me step by step instructions on how to fix my computer.
Thankyou in advance.

When you go to device manager for the device right click the drive and click Uninstall,AFTER and only after you do that download the correct driver from Lenovo's website and then install it. It is generally best to totally uninstall old drivers before attempting updating to a new/different one as it can create issues like this. Let me know if this worked for you.
Lenovo 15.6,B575 W7 E-450,ATI6320,320GB,8GB DDR3 Ram-*Midnight*
Dell Latitude D430,12.1 C2D 1.3 ULV,2GB DDR2,80gb SSD,Intel 950,XP *Mini Me*
Dell Latitude D630,14.1,C2D2.0,W7,500GB,8GB DDR2,X3100*Old Faithful*
Nvidia I shall Never forgive you for the 8000m Series.

Problems with my DVD/CD-ROM Drive (MS-8216)

I have a BIGGGG problem with my DVD/CD-ROM Drive (MS-8216)
I was copying somethin in my comp, and the cd got BOOOM into pieces inside.
My warranty expired 1 month ago, so i clean it in the inside. After this it is like this :
- i can watch 700mb movies AVI format with no problems, but when i want to copy anything in my comp from the cd it always stops rotating at 6% of copiyng and BANG it stops and an error has acourde. Same with the dvd's. Please don't ask me about my comp config couse i know it has no problem with that. I left every thing like it was inside --- impecable, no wiress unplugged and i've upgraded the firmware also
What can it be. Thank you

if you can read the CD, but not copy from it, try this program:
Isobuster
It allows you to read with a much better accuracy than the generic windows driver.
However, i'm afraid your drive has been damaged in the explosion and this is only a work around, not a real solution.
The good point is that DVD burner are now cheap, but it is not much...

CDRW/DVD Rom drive disabled by Panther

Looks like same problem as dozens of others, but no answers. After upgrading to 10.3.9 the Sony CRX820E is hiding. Toast titanium says "no CD Recorder found" CD's show up in finder but not DVD's. (it is a DVD Rom drive)
Anyone find a fix for this recurring problem or do we just write it off to "progress"?

The entire computer is 6 years old almost 7, and it worked fine until recently.
Maybe its to do with the new power supply I put in, I put a 750 watt power supply in to replace my 250 watt, because I recently got a new graphics card.
the power supply is plugged in correctly, and my system tells me the drive is there, it just won't read DVD discs.
I'll give a run down of how putting the new power supply in went:
1) I found out that the plug I would need for my floppy drive was required by my new graphics card, so I took the IDE cable out of the Floppy drive and motherboard, and plugged the power supplies plug into the graphics card.
2) After a problem with my computer not being able to find either the DVD Writer or CD drives, I found the problem was a loose IDE cable, which I promptly put back in place, then my computer was able to find the drives.
3) Afterwards I changed my BIOS a little, I changed it so it wouldn't try to find a Floppy drive, and changed the sequence of booting the system from having the floppy drive boot first to the DVD/CD drives boot first.
4) I started up my system and popped in a disc for a game, 3 different times the drive refused to work, 3 different times I found a solution that got it to read the disc, then afterwards if I put a different disc in it wouldn't work, and the fix wouldn't work a second time.
I hope this helps answer me, but here is another question. Can a device be plugged in to any IDE port on the motherboard? If so, is it possible using the IDE cable to plug the DVD drive into the port the Floppy drive was plugged into might help?

DVD/CD rom drive reads CD's but does not read DVD's

i m having a problem in my laptop satellite c855d-s5106
my laptop's DVD ROM (HL-DT-ST DVDRAM GT80N) reads CDs but when I insert a DVD in it, it doesn't even recognize that there is a DVD inside. my dvd indicator light blinks for just about 8-12 seconds and when i double click to E: (DVD drive) it says please insert a disk into Drive E: Also there are no error massages.
and i 've tried many things like registry cleaning, reinstalling drivers even upgraded my windows 8 to 8.1 but the fault is same
also could anyone provide me the firmware (update file) for HL-DT-ST GT80N
any help will be appriciated
Solved!
Go to Solution.

Called them and went through a BIOS reset and did not fix. One DVD-ROM will read another will not. One right out of the box in pristene condition won't read, another that has been used and has some scratches won't. Started talking a factory reset which is not an option at this time because of all the work related stuff and setup. Said she was kicking it up a level but they were all tied up and I have to call back. Case number 20140506452110.
Again, you close the door, it tries to spin up then spins down, then it tries again and spins down and nothing. In file manager the drive is shown but no disc lable and when try to open get the "please insert a disc into drive e:" message.

Satellite M30X: DVD/CD rom drive does not work

Hi,
Hope someone can help. The above drive will not now recognise any inserted media. It whirrs for a while then stops. I have cleaned the lens and also run through the support and diagnostic tests and they cannot help me any further.
I have also reinstalled the driver but no joy.
Does this mean a new DVD/cd drive is required?
Is it removable from the laptop and easily replaced?
Where would i get the part - M****a DVD ROM UJ- 82OS ?
How much would this cost?
Thanks to all for any suggestions???
Jim

Hi,
I had the same problem as you and I had to send mine for repair and they replaced it for me. My drive, same model as yours would not burn DVD's.
Installing is quite easy:
I HOLD NO RESPONSIBILITY FOR ANY DAMAGE DONE
1. Turn the unit up-side down
2. Remove every screw except the one securing the Hard-Drive, Memory Module and the one under the battery.
3. Now get a Pin or a Straightened out Paper-Clip and push the Pin/Paper-Clip into the small hole of the DVD-Driveand slowly pull the drive out.
4. Nearly there, Now you need to put your new DVD-Drive upside down because you have the unit is upside down as well.
5. Once you have done that, you need to put all the screws back in place.
6. DONE!
Hope this helps
machanic

I have a problem with my pavilion dv4-2045dx dvd/cd rom drive for windows 7 64-bit

I can play CD's and watch dvd movies fine. The drive have no problem reading cd and DVD's. My problem is with cd-rom and blank CD's and DVD's. I can't burn anything. For some reason, it won't read any cd-rom disks. This has never been a problem before. I tried the idea about the upper and lower filters but when I searched, I didn't see any upper or lower filters. I tried the microsoft fix it and nothing was wrong. I looked at the device manager and it shows no problem at all. What should I do next?

Hi, did you say this issue just started?
If so have you tried a system restore back to date when it was working?
Here is a link to a document on running a system restore...this is not like a recovery, it won't wipe out all your data
.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00807369&cc=us&dlc=en&lc=en#N315
Just click on the heading for "Returning the computer to a previous restore point"
I am an HP employee
Knowledge is power...Power to the people

Satellite A205-S6808 corrupted DVD/CD-ROM Driver - Code 39

My driver is corrupted for my CD-ROM/DVD player.
There is absolutely no support for my model on the Toshiba homepage.
I tried to download the drivers for the L series L505 since my tech friend said it should have worked. It did not.
The device shos up, but I get a driver missing/corrupted message from windows.
I am running win 7 32 bit and the DVD player is the same one that came installed when I bought the laptop.
This is the message I get "Windows cannot load the device driver for this hardware.
The driver may be corrupted or missing. (Code 39)"
CAN ANYONE HELP??

Hi
Im a little bit confused how you have managed to download the CD/DVD driver for the internal ODD (optical disk drive).
The point is that all Windows operating systems contain own Microsoft ODD driver which controls the CD/DVD drive.
Therefore its not necessary to load/install any drivers for CD/DVD drive.
In my personal opinion its a registry issue.
You should firstly go to the device manager and should remove the CD/DVD drive from the system.
Next step is registry cleaning.
Start regedit and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
After that reboot the unit
Should work
Greets & Good luck
PS; This is an US notebook model and all drivers can be found on Toshiba US page.

Dvd/ cd-rom driver disabled !!!

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