DVD/CD-ROM Not working

My 1 day old (aka NEW) computer does not see the DVD/CD-ROM. the driver says "windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (code19)
What do I do to fix this?

Open Device Manager (search for it in the Start Menu if you need). Expand "DVD/CD-ROM drives." What's listed under there? Is there a yellow exclamation mark next to the device?
Right-click it and select "uninstall." Then reboot.
Windows should auto-detect after rebooting.
- Peter

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