DVD / CD's won't burn in finder

SONY DVD RW DW-U10A
First: It doesn't acknowledge I've put a DVD in. Nothing. It keeps asking me to insert a disk.
Second: CD's won't burn in finder. They start for a couple of seconds and then they are rejected saying it's a "Power calibration area error 0x8002006D The device failed to calibrate the laser power level for this media."
- I can't find anything on that error code from Apple or Sony. I assume it can't read the disc for some reason and try a (2) cleaning discs. That didn't work.
- Disc utitilty says all my permissions are fine and I've got the disc space.
- I try different brands of discs - nope again (Sony, Maxell, Verbitim).
- Then I deleted the plist, rebooted. Not it either.
- Followed that with Onyx, deleted plist & rebooted again. Now I have to turn the power off to get it to reject. I can't delete 'untitled CD.fpbf' folder either.
- So then I try to burn a disc in ITunes and it works, but very slowly (4X).
- I figure the drive is starting to give out and just before I buy a new one, I sign into a guest account and guess what? It burns perfectly from finder and fast.
Now, why would a guest account make a difference?
I have no idea what to try next.
Thx for any suggestions.

replying to mandelinjo
no problem. happens to a number of folks (especially people used to the earlier versions of iTunes that didn't have so many diagnostics options.)
okay ... i'd like you to check in with Dell to confirm precisely which kind of Dell you have. there's updates available for the 2400 and the 2400C, and the updates for one may not be compatible with the updates for another. i don't want you to be installing incompatible updates.
these are the two different download areas:
Dimension 2400
Dimension 2400C
you also appear to have three different drives showing up on the same bus address:
IDE\DiskWDCWD800BB-75CAA0_____________________16.06V16, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STCD-ROM_GCR-8481B_______________1.06___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STCD-RW_GCE-8483B________________B105___, Bus Type ATA, Bus Address [1,0]
SCSI\CdRomVO0524SEYM602D________2.0B, Bus Type SCSI, Bus Address [0,0]
... so it might be worth investigating with Dell whether or not that could be an issue on the PC. (they would be the authority on shifting bus addresses on your model of PC, if that is what is called for.)

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Thanks Dr. Smoke,
I will look into purchasing a new set of DVD's in -R & -RW and try my fate at burning them tomorrow. I will let you know how I make out.
I do have an unrelated question for you if you care to answer it. I use Retropect to back up everything and since they sold off to EMC, I really have not been all that thrilled with their performance. Would you recommend another application that is better?
Daniel
Hi, Daniel. Welcome to the Discussions.
1.Your DVR-104 will not burn DVD+R or +RW
media since those aren't supported by that optical
drive. It supports DVD-R/-RW as noted here:
DVD-Write: -R,
-RW
So, if you've only DVD+R/RW media on hand, that may
explain the problem.
2. What is the exact text of any error messages or
alert dialogs that are displayed when you insert a
suitable, blank DVD.
3. Immediately after the problem occurs, again
assuming DVD-R/RW, check the ends of t
hese Console logs for clues.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above
is freely available. However, because I own The X
Lab™, a commercial Web site to which some of these
links point, the Apple Discussions Ter
ms of Use require I include the following
disclosure statement with this post:
I may receive some form of compensation, financial or
otherwise, from my recommendation or link.

DVD / CD's won't burn in finder

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