Dvd/cdr drive scratches DVD's and cd's

I have had my MBP for a little over 2 months and have loved it so far. It works great except for it has scratched at least 5 DVD's at different times. Some work fine but I refuse to load a CD or DVD in the drive anymore. What happens is it will be playing a DVD or CD and get about 1/2 to 3/4 of the way through the disc and then start spinning faster and will stop playing the dvd or cd. At that point it makes it nearly impossible to eject it until I do a hard restart. When i look at the bottom of the disc after it has been ejected, there is a almost perfect cylindrical scratch about 3/4" from the edge of the disc. I Work as a concert sound engineer and record shows onto my laptop and then have to burn the show discs after the show. Because of this issue I have bought a external DVD/ CD burner. Not something you should have to do after paying nearly $3000 for the supped up model of a MBP. Also, upon calling apple for service or inquiry, the first thing the lady asked was if I had the apple protection plan for my MBP. I did buy the protection plan when I bought my computer, but why should that matter when calling for assistance. I should have 1 year support even if i had not bought the protection plan. In any case, the lady told me that they are not responsible for any damage the computer has done to cd's or DVD's and that I will need at least 14 business days to send it off. Being that this is my work computer, and I am on the road on tour most of the year, that is going to be hard to do. Also, she said I should buy a back up hard drive to back up my MBP before I send it back because it may be reformatted. Isn't that convenient. Spend even more money that I shouldn't have to. Don't get me wrong, I do love apple products, and i do understand that there will be small issues here and there and things do break, but anytime I deal with Apple customer support, whether it be ipod issues in the past or my current problem, it makes me reconsider ever buying an apple product. I'm done venting..... So, does anyone else out there have the same issue with the superdrive scratching discs.
thanks
Mac Book Pro   Mac OS X (10.4.6)  

Your SuperDrive is defective. Apple has offered to repair it. I'm not sure what the problem is or what your purpose in posting is...other than, perhaps, to troll.
That said, it is always advisable to back up a drive before sending a machine in for repair; the odds are that Apple will not need to reformat it, but why take the chance? You don't need to back up your machine to an external hard-drive -- you can easily copy your documents to a CD or DVD (since you admit the drive works sometimes). That said, you can get a 250GB external hard drive for $100 -- a reasonable investment for piece of mind. Hard drives fail. It is not a question of it, but when. Do you really never intend to back up your machine?
If you have a local Apple retail store, make an appointment with a Genius there, show him/her the issue, and ask that the store order a replacement part in. They can call you when it arrives and do the repair on-site minimizing your time without your machine.
If there are no stores nearby, then go with the Apple repair service. Turnaround on most repairs is quite fast -- I've never had to wait 14 business days for any repair, on any machine from Apple, including my MBP.
Net-net: Apple is honoring its warranty. If you don't like the terms of said warranty, you should have considered that when buying the machine.

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