DVD crashes computer in 10.6.2

I have a commercial DVD that will crash my Macbook Pro (10.6.2) 100% repeatably within a minute of inserting and playing the disc. The DVD player freezes, then the entire computer locks up requiring a hard reboot. Oddly, not every DVD will cause this freeze.
The same disc plays fine on two other Macs also running 10.6.2. Thinking this was a hardware failure, I took the computer to the Apple Store. They reproduced my crash but they were able to play the DVD if they booted from an external drive with a fresh installation of 10.6, so they reinstalled 10.6 on my machine. This fixed the problem and all was well.
Until I installed the 10.6.2 Combo update to bring my computer from 10.6 to 10.6.2. Now the DVD freeze problem is back! Something in the 10.6.2 Combo update doesn't like certain DVDs.
Since I don't play DVDs very often on my computer, I've decided that I can live with the DVD problems instead of rolling back to 10.6 again. I'm posting this in case someone else is having similar problems.
By the way, I've filed a Bug Report with Apple. Hopefully this will get fixed in 10.6.3.

I have been having the exact same problem with my MacBook Pro for about a month now: DVD Player program crashes with no way to force quit. I've lost a lot of data that was open while I was playing a DVD and it's been causing me tons of stress. I haven't had an Apple computer crash like this in over a decade.
As an experiment, I ripped DVD and tried to play the Video TS without using an actual disc to see if it still crashed. It did. My conclusion was that it's a software problem. Multiple calls to Apple did nothing: Removed DVD player preferences, archive and reinstall Snow Leopard, etc. They finally told me that it was likely a hardware issue with the video card, the logic board or the RAM. I took it to the Apple Store where diagnostics indicated it was fine. They then told me to do a full erase and re-install, which I reluctantly did. After the reinstall, I plugged in my external and tried to play the Video TS of the crashing DVD and it played fine! I immediately did a software update and then plugged in the external again. This time the Video TS crashed. There was nothing new on my computer except the software update, so I concluded this was the problem.
Armed with this new knowledge, I then erased the hard drive and reinstalled Snow Leopard again. But this time I only installed the 10.6.1 software update. I plugged in the external again and the same Video TS played fine. There is clearly a major problem with the 10.6.2 update that causes the DVD Player software program to crash. This is based on my experiment and also the fact that this problem only started in November, when the 10.6.2 update came out. Therefore, I would recommend anyone else having this problem to try to go back to version 10.6.1 until they fix this bug.

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Burning DVD crashes the computer !!!

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This is what I found in a review on www.rbmods.com through a Google search:
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When I insert a CD or DVD, my computer shuts down.

Just wondering if someone knows about this problem and what to do about it:
When I insert a CD or DVD, my computer shuts down. After I restart the computer, it lets me insert the CD without a shutdown. That's really weird. It's annoying.
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Hello BabyBoomer;
Thank you for your post. My computer is running with Magsafe.
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DVD crashes at Title 5 chapter 14

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80gb classic crashes computer, get blue screen.

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many thanks, i!
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Just in case the file is damaged, I think we should try an sfc /scannow. It's not user-friendly on an XP system, but the following document may be of some help (fingers crossed):
http://www.updatexp.com/scannow-sfc.html
If no joy with the scannow, we'll try making sure your drivers and so forth are up to date. If you've got a name brand PC, head to the manufacturer's website and look for the downloads page for your model. Look for newer versions of firmware for your hard drive, BIOS updates and chipset driver updates (in particular), but now might be a good time to check on things like video drivers, RAID controllers and so forth.
If you've got third-party componentry installed in the PC (like for example, a USB card, or an external drive, or a new internal hard drive), or if you have a home/custom-built PC, head to the websites of the manufacturer's components (in particular the motherboard manufacturer), and check for newer drivers, firmware and BIOS versions there. The following document may be of some assistance with that:
Updating the drivers on your Windows PC
Any joy with any of those measures?

I have turned on iCloud on my new iPhone and on my PC. I am attempting to download my old purchases that I lost on a crashed computer, but iTunes keeps telling me that my ID has been disabled. I am frustrated

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http://www.apple.com/support/contact/

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http://support.apple.com/kb/HT1848
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Importing clips longer than 4min - crashes computer - genral error34 in FCP

importing clips longer than 4min - crashes computer - genral error34 in FCP
Posted: Dec 21, 2008 10:48 AM
Reply Email
FCP HD 4.5 not taking clips longer than 4min and in FCP Im getting ( general error 34) in my
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I've restored my itunes from a crashed computer - how do I get my new computer to read my itunes library?

I have restored my itunes library from a crashed computer (via a hard drive) - how do I get my new laptop to recognise my old itunes library when I fire up itunes?

Hi,
See this link.
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Transferring DW license from crashed computer

My old iMac's hard-drive crashed and the folks at the Apple
store were only able to get our pictures and videos off the old
machine. We bought a new iMac and I tried re-installing DreamWeaver
MX 2004 on the new machine and the installation is successful;
however, it won't open. I looked up the problem online and it says
I needed to transfer the license from the old iMac to the new iMac
in order for the program to work. Which is not possible ... as the
hard-drive crashed and I obviously couldn't do this. Adobe support
will not help on the matter because there is a newer version out
(what horrible customer support!). So, does anyone know how to
transfer the license from a crashed computer? Or have any other
suggestion besides buying the stupid software AGAIN!?

On 1/5/09 7:47 AM, "noname29" wrote:
> My old iMac's hard-drive crashed and the folks at the
Apple store were only
> able to get our pictures and videos off the old machine.
We bought a new iMac
> and I tried re-installing DreamWeaver MX 2004 on the new
machine and the
> installation is successful; however, it won't open. I
looked up the problem
> online and it says I needed to transfer the license from
the old iMac to the
> new iMac in order for the program to work. Which is not
possible ... as the
> hard-drive crashed and I obviously couldn't do this.
Adobe support will not
> help on the matter because there is a newer version out
(what horrible
> customer support!). So, does anyone know how to transfer
the license from a
> crashed computer? Or have any other suggestion besides
buying the stupid
> software AGAIN!?
>
In the activation screen (when the program won't activate),
look for the
button "more activation options" (or something like that).
Find the option
to "activate by telephone" and call the number.
I *just* had that exact same experience -- hard crash, new
machine, couldn't
de-activate on the old machine, and couldn't activate on the
new machine
because I had reached the limit on number of activations.
I called the number, and I reached a nice Indian gentleman
who gave me an
authorization number to plug in, and I was back up and
running.
This was yesterday, so my information is very current.
Actually, it was
about 10pm last night (eastern time), so you don't even have
to call during
any particular business hours.
Sonjay

HT1296 How do you put all music on Ipod back onto a previously crashed computer in which the original music files were not able to be restored?

Hi, HOW DO YOU PUT ALL MUSIC FROM IPOD BACK ONTO A PREVIOUSLY CRASHED COMPUTER IN WHIHC ALL MUSIC FILES WERE UNABLE TO BE RESTORED.
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from what i understand, the procecess is similar on both mac and pc, so i'll try help you here. have you set your preferences to "automatically update all"?
Yes i have.
if this isn't working, maybe try moving one that you are certain is in the correct format, manually. import it from scratch to your itunes, and then copy it to the ipod.
If i click 'import files' the only files it comes up with are text file. Should it be doing this?' So the only files i can import are written documents :/
If i select 'add files' it dosnt add them to my libary at all.
I tryed what you said, i deleted my movies then loaded one into my libary which i no is in the right format but it still said that it is unable to put into my ipod.
Thanks for trying to help by the way :]

Video scene markers not detected by DVD or computer

I have burnt an autoplay DVD with elements 2 which combines video and still images.
I put scene markers at each video cut and on each still image but when burnt neither DVD or computer detects them and I so I cannot flick between scenes. What might be causing this? Thanks

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I have Premiere Elements 2, 4, and 7. I can confirm that if
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Although CE says this AutoPlay with scene selection opportunities is popular, what percentage of users has used it for that purpose successfully. Is my experiences related just to my Remote and my use of it?

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(66408)

Random crashing computer SOLUTION

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I hope you bought Apple Care . . . we were told it will cost $1500. On a new computer, that has had this issue since day one, but nobody could ever solve it.
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I am trying to activate a license preiously installed on a crashed computer....activation refuses to license

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We can't help with licensing and activation issues. You need to contact customer service.

DVD crashes computer in 10.6.2

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