DVD digital file copy problems

First question- When downloading a DVD "digital file" through Itunes, is the movie actually downloaded from the disc in the drive, or from the Itunes libray?
Second question- How long should it take to download?
Third question- Where the heck is my movie?
Fourth question- How can I contact Itunes directly?
Here is the rundown:
I signed uo for Itunes today to upload my "Disney file" digital copy to my mp3 player. Well, that has created some problems. All was going smoothly, or so I thought. Itunes took the activation code (as a form of payment basically) and I got confirmation that the movie was being downloaded to my Itunes account. It was taking a long, long time to download and I was not sure if the movie was being downloaded from the disc that Disney provided, or if it was being downloaded from the Itunes libray, so I ended up taking the disc out of the drive to see what would happen. (I hope I didn't mess things up for myself!)
I waited a bit longer and reinserted the disc and tried the activation code again, and as I suspected the code was denied, so it wouldn't attempt to download again.
It has been a few hours and my movie is nowhere to be found on my Itunes account. Being new to the whole Itunes thing I wonder if I did something wrong, or if I am not looking in the right place.
I really hope I didn't make a big mistake!!

I did this with the Family Guy "Blue Harvest" digital copy, and it (entering the code and 'purchasing') only authorizes playback of the content from the disc in the drive. Other than cookies, there is no download from the iTunes store. The software treats the copying from the disc as a download though, and it shows copy progress as download progress. That threw me off the first time I did it.

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