Dvd disc tray wont open with the side button, will only open when I click eject

I have a new HP g7-2270us laptop.  The dvd disc tray will only open if I do it internally with the eject dvd file.  Is the dvd drive bead or is there a simple fix to make the button on the disc drive open it up????????

Hi,
My best advice, if you're still within the time frame allowed, would be to return the machine to the retailer you purchased it from and get a replacement machine.
If you're outside of the time this is possible, you contact HP and arrange to have the notebook repaired under warranty.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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