Dvd disk drive not working

the dvd disk drive is not working.when i put in a dvd or music cd, it doesnt play. a popup comes on that says please insert disk into dvd/drive, i try it again same thing happens nothing....do i uninstall the driver then install it again.it says its working properly but it makes a loud grinding noise

Hi there @lindz32
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you are having trouble with the DVD drive reading disks. I am happy to help.
My main concern is that you describe a loud grinding sound, presumably coming from the DVD drive. If that is so, I would recommend that you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
If the noise is not from the DVD drive, but from somewhere else, please post any details that you can, and here is a page that may help in the interim.
HP PCs - Drive Cannot Read Discs (Windows 8)
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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