Dvd drive can't read DVD's

hi all,
My problem is the dvd drive in my laptop. It will not read dvd's commercial or burnt variety, curiously it reads cd's just fine. So far email tech support has been useless. I wrote them explaining what steps I had tried to fix the problem such as uninstalling and reinstalling device drivers and they suggested that I try and reinstall device drivers. Do they even bother to read the emails you send or just guote out of some manual. System restore did not work either, but the drive is rarely used so the latest system restore points are probably useless wrt this problem. Returning the unit to factory state is simply not an option. The unit is still under warranty. Any other suggestions? I couldn't find any firmware updates. Other than this problem this system works flawlessly and has since I bought it.
Hp Pavilion
Model # dv6934ca
Windows Vista Home Premium 32 bit
DVD drive TSSTCorp TS-L632N ATA device
3 g ram
320 g harddrive
Message Edited by SidSam on 05-30-2009 10:13 AM

The DVD's I assume are data as well as movie files? Do you have an app such as Intervideo,etc to play dvd's?
My usual steps include running a laser cleaning disk, remove/reinstall as you have done and maybe deleting upper & lower filters.Once done if it still doesn't work,it is declared dead.
I would request a replacement.Of course HP will likely first make you jump through the usual hoops which include a System Recovery back to factory configuration.This can be eased considerably by making a backup Image of your current setup to restore later.
A great free tool I have used a lot lately is Macrium.It works fast and will create & save the image to external USB HDD, CD/DVD,network drive,etc.
Macrium Reflect Disk Imaging:
http://www.macrium.com/reflectfree.asp
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