DVD drive completely dead

My DVD/CD drive has gone dead ... it no longer takes discs at all.
Also, when I open my macbook to wake it up, it used to make a noise and it no longer does that .. nor does it make any noise when I hit the eject button.
What do I do to fix it? and if I can't and I have to send it in to apple, what are my chances of having my data erased?

Did you recently install the 2.1 superdrive firmware? That did the same thing to my MacBook. The Applecare guys told me to reboot the hardware (didn't fix it) so now I have to take it in to be replaced.

Similar Messages

  • How can i restore from Recovery Disk if my notebook's hard drive and dvd drives are dead.

    Hi. Good day. My hard drive just crashed and im trying to restore from my restore disks. Unfortunately, my dvd is dead too. I copied the recovery disks to a new hard drive and tried booting from a flash drive but the noteebook is still giving me the SMART hd error message. Please help. Thanks.

    Hi,
    If you have, or can borrow an external CD/DVD drive it would be worth trying this although I'm not certain your notebook will support booting from a drive connected via USB.
    Another option may be to see if you can find a second hand optical drive on somewhere like Ebay - the drives compatible with your notebook can be found on Page 59 of your Maintenance & Service Guide.  It may even be worth removing a re-seating your existing drive just in case this helps as described in this section.
    Does the drive show up in Device Manager?  If it does, right click it and select Properties.  Select the driver tab and see if there is an error code in the status box.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • CD/DVD Drive is Dead - Unable to feed, Unable to Eject

    I believe the symptoms started when I was trying to feed a Costco photo CD or DVD into the iMac, and it would just keep ejecting it out.
    When I try to insert something now, there's no noise, no grabbing of the disc, and no inserting. It's like hitting a wall once it's inserted about half way.
    I am pretty sure there's nothing in the iMac CD/DVD drive right now... but either way, when I hold the Eject button on start up, or when I hold the left click on startup, nothing happens.
    It the motor or the drive dead? How do I diagnose the problem?
    Appreciate the help!

    1) No. Since it won't work in OS 9, either, it is most likely a hardware issue. Apple says to use a straightened paperclip to open the drive manually. I'm not sure that "something sharp" wouldn't damage the drive mechanism, since a straightened paperclip is not sharp.
    2) It's probably going to take a new (or used) drive. You can find one at PowerBook Tech. They also have instructions for replacing it, but it's not an easy thing to do. (You could also maybe find one on eBay.)
    Another set of instructions for replacing the optical drive can be found at iFixit. iFixit also has the drive available for purchase, but it's more expensive there.
    If you don't want the Combo drive, a CD-ROM or DVD drive can probably be had for less money. eBay may have some really good buys from people parting out their iBooks. Look for somebody with a good feedback profile.
    Good luck.

  • CD/DVD drive is dead (+ some more)

    My CD/DVD combo drive is dead, and I'm looking for a do-it-yourself fix.
    Some important notes (maybe):
    -It started with a CD getting stuck in the tray during one of my many logic board freezes. When I restarted the computer, the CD wouldn't come out, so I opened it by putting something sharp into that little hole. After that it won't respond.
    -It doesn't work when rebooting into OS 9
    -The open-button on the keyboard doesn't respond at all, and no icon comes up on the screen when I press it.
    From what I've read elsewhere, apple-support claims that the last two points means that the drive is dead and gone, and I need to replace it.
    BUT...it seems strange to me that the drive would suddenly stop working when I used that hole to open the tray. Can it really destroy the drive to use that way of opening it? And what about that logic board freeze that started it all? Can that potentially ruin the drive? Or could this be a software problem?
    As for the logic board issues, Apple's answer has always been "replace the enitre board". Later it turns out that it's only a few connections gone bad, and you can actually fix it for much cheaper than what Apple suggests. Actually, you can fix it youself for free. So could it be the same way with the CD-drive? That Apple tells people to change the drive, while there might be an easier and cheaper fix?
    So to sum up:
    1) Could the CD/DVD issue be a software-issue, despite the fact that the button is unresponsive and that it also won't work in OS 9? If so, how can I fix it? Are there any drivers I can try to re-install?
    2) If this is a hardware-problem, is it possible to fix it yourself? Like, opening up the computer and connect what needs to be connected? If anyone knows of a DIY-guide, please give me a link.
    And last, just a suggestion:
    I think the apple-support forum should start using 'stickies'. It would help alot of people, and also take some load of from the staff.
    There are DIY-fixes (that really work) for the following:
    - logic board freezes
    - dead trackpad
    - dead screen
    - CD reading-issues
    ....and probably more.
    Would be nice if you could gather all these DIY fixes as stickies on the top of each forum-list, cause right now it's kind of hard to find anything helpfull without having to ask. And I see that you keep refering to earlier posts over and over again, so why not just make stickies of them?
    Thanks.

    1) No. Since it won't work in OS 9, either, it is most likely a hardware issue. Apple says to use a straightened paperclip to open the drive manually. I'm not sure that "something sharp" wouldn't damage the drive mechanism, since a straightened paperclip is not sharp.
    2) It's probably going to take a new (or used) drive. You can find one at PowerBook Tech. They also have instructions for replacing it, but it's not an easy thing to do. (You could also maybe find one on eBay.)
    Another set of instructions for replacing the optical drive can be found at iFixit. iFixit also has the drive available for purchase, but it's more expensive there.
    If you don't want the Combo drive, a CD-ROM or DVD drive can probably be had for less money. eBay may have some really good buys from people parting out their iBooks. Look for somebody with a good feedback profile.
    Good luck.

  • I need to reload system software on G5 tower but DVD drive is dead ...

    My G5 tower won't boot. It hangs up just as the blue progress bar reaches all the way to the right. I'm sure I need to reload the system software, but the DVD drive is also on the fritz and I can't use it. I put an old G4 TiBook into target disc mode, hooked it up to the G5, held the option key down at startup and I was able to get the G5 to boot – so I'm sure the hard drive is not dead.
    Any suggestions? How can I use an apple system DVD disc and reload the software? Is there another way? I looked at some old G4s I have lying around, thinking I would pull a drive out of there and use it, but it just looked too hard to do. Is there a way to use Carbon Copy Cloner? I have free firewire drive space. Can I just copy the system file from the G4 TiBook onto the G5?
    Sorry, I can't tell you the OS, I think it's 10.4.?, but I forget!

    reboot the G5 from the Ti target disk, slip the DVD in when you hit the desktop, tell it to reboot from the DVD - open the install OS X icon from the disc, enter pw & click restart.
    another thing you might try is imaging the dvd to a firewire drive or partition on the Ti book... backup the tibook first if you resort to that.

  • Palm Life Drive Completely Dead

    I'm reading a lot of posts in a large number of places.  Many people indicating complete dissatisfaction with the Life Drive.  I've used my since my wife got it for me a few years ago at about $500.00.  Mine is completely DEAD.  Will not do anything, will not turn on.  Nothing.  I'm wondering, since there are a lot of post about this is there anyone who has gotten theirs repaired and if so where did they go to get it repaired.  I hate to throw away $500 but I'm wondering if it's worth it.  Many people has expressed complete disatisfaction with dealing with Palm.  Does anyone make a unit that is comparable to the Life Drive that I might look into?
    Post relates to: LifeDrive

    Hello Neptune180 and welcome to the Palm forums.
    You might want to check with UsedPDAParts.com.  They repair Palm's LifeDrive PDA.
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    Post relates to: Treo 755p (Sprint)

  • How to install Win7 if iMac's DVD drive is dead?

    I recently replaced the hard drive in my 2006 iMac and am starting fresh with Snow Leopard.  The problem is at some point the DVD drive stopped reading DVDs and will only read CDs...(???)  So when I go through the Boot Camp Assistant it can't read from the internal DVD drive.  I've tried the Windows disc in an external USB DVD drive and also in the DVD drive of my new MacBook Pro in Target Disk Mode. 
    The problem is Boot Camp Assistant never recognizes the disc.  I can attempt to boot from the Windows disc from inside the MBP by holding option at startup, but it goes nowhere.
    So how can I get Boot Camp working with a:
    burned DVD of a Windows 7 download (valid license)
    2006 iMac Core Duo with broken DVD drive
    external IDE DVD drive connected with USB to IDE bridge
    2011 MacBook Pro and a Firewire cable.
    Help?

    Why not get the drive repaired, things will be much easier.

  • CD/DVD Drive seems dead

    I have an IMac G4 flat panel. When I insert any type of disc -- DVD/ROM, music CD -- nothing happens. No whirring, no spitting out discs, no error messages. Just silence, and no disc icon on the screen. Is the drive dead? Is there any solution short of replacing it?

    Hello and Welcome to Apple Discussions all, 
    To rule out a software issue can you boot the iMac from the OS X install disc?
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    mrtotes

  • How can I re-install OS X on a PowerBook when the DVD drive is dead?

    I'm trying to reload my operating system on a PowerBook with the disk drive dead.
    I've tried starting the the laptop as a target disk and plugging it into my Mac Pro and using the disk drive from the Mac Pro. It loads everything on the PowerBook fine. I can restart the Mac Pro using the PowerBook as the startup drive and it looks good, but when I try and restart the laptop by itself, it can't see the start up drive. Any other suggestions?

    I'm not sure Apple still has replacement system disc sets for older Macs like a PowerBook available -- various consumer protection laws generally require that manufacturers maintain replacement part stocks for a "reasonable" amount of time but eventually those stocks will run out. Plus, a lot of PowerBooks can barely run Tiger, much less Leopard, making a $129 retail disc a potentially poor investment for a 5 or more year old one.
    If the system discs are not available from Apple, if it was my PB I would look for used discs sets, keeping in mind whatever rights I still had for any OS version I still owned. EBay is a possible source for such things but a local Apple user group is probably a better one….

  • Is my drive completely dead, or just half dead?

    Hi,
    I have two internal hard drives, a main one, and a back-up. The back-up drive is the original drive that came with the G4, it failed a couple of years ago, I had it repaired and a new, bigger drive installed in its place. I used the back-up drive to (surprise) back up my stuff, and I'd also partitioned it to hold OS9.2.2.
    Yesterday, I froze and had to restart. Nothing unusual happened after the restart, everything seemed normal. This morning when I turned my Mac on, the icons for my back-up drive and the OS9 partition didn't appear on my desktop.
    Did a few tests to determine if I could access the drive in anyway, I can't. Drive Genius and Data Rescue can't see the drive, which doesn't bode well. It also doesn't show up in System Profiler's ATA tree.
    So, my question is, is this drive well and truly dead? And is there ANY way I can get the files off it? As it was only my back-up drive, it isn't absolutely vital I recover everything, as I've got the original files, but it would be kind of nice to get stuff back. There was some older archived stuff on there that I'd like to keep. If it's going to cost a lot of money it isn't worth it though.
    Thanks for any help!

    Hi, Agasucci -
    Data Rescue is designed to be able to access a drive that is mechanically sound but refuses to mount for some reason. If Stat Rescue can not 'see' the drive, that would indicate the drive is no longer mechanically sound. This could include stuck platters (stiction), a dead drive motor, or something has failed on the circuit board in the drive, preventing the drive from being able to communicate.
    It could also include a loose cable - power or data. I would check those, make sure the connections are sound.
    Check the jumpers also. For your model, Master and Slave jumper settings should be used, not Cable Select.
    If the cables and jumpers are okay, and the drive still won't mount in either OS, I'd consider it to be dead and replace it.

  • CD/DVD Drive Dead

    Hey everyone,
    My CD/DVD Drive is dead. Trying to reinstall the OS 10.6.
    My Drive is dead, takes the disk, makes lots of grinding, and does nothing but spit it out. May have recognized it once out of 20 times, but failed during the install.
    I thought about using the Remote Install OSX like you would for a MacBook Air, but it seems that the Mini doesn't have the options for WiFi or network when booting holding option on the Mini so that seems to be out.
    Anyone have any experience with this? I was thinking that I could use an External USB DVD Drive to install the OS. Does anyone know if that would work?

    The drive itself seems to be dead, Doesn't read any CD / DVD's
    I haven't tried using a Laser Lens cleaner, usually those are not recommended for Slot load drives, I have also not tried using Compressed Air to blow into the slot.
    It would be much more useful to me to have a USB External CD/DVD drive, as I could use that with any of the computers here. I'm just wondering if anyone knows it the Mini would be able to Boot / Install from an external USB Drive.

  • CD/dvd DRIVE locks up and cannot eject/open at all

    anyone know on how to fix this issue with a Notepad dvd/cd writable drive-laptop it is out of warranty- on startup the power LED's light shows green for a few seconds and will eject upon startup if pressed-but once closed and Windows vista is loaded, the cd/dvd drive completely locks up-no power green light displays. and will not allow to eject at all
    it is shown in my computer ok.
    i tested reseating the ide cable for the cd/dvd drive -but still same problem. (ran a scan disk as well)
    appreciate any advice
    Thanks
    Finbarr

    Have your parents try a disk with their account. If it works there, then it's something about your account causing the problem.

  • Dead CD/DVD Drive

    Hello,
    I was using my laptop recently and the CD I was using died and I couldn't access it or eject it. I finally was able to get it out using the credit card/boot up method online. I then tried several different CDs and DVDs with the same result. The drive spins up the disk when I insert it but it just doesn't mount. System profiler and drutil list show no drive, thus I am assuming the drive is dead. Anything else I should try before sending it in for repair?

    You may also find these two Apple Troubleshooting articles helpful:
    MacBook Pro, MacBook, PowerBook G4, iBook G4: Troubleshooting the slot load disc drive
    http://docs.info.apple.com/article.html?artnum=88275
    Resetting PowerBook and iBook Power Management Unit (PMU)
    http://docs.info.apple.com/article.html?artnum=14449
    My drive was immediately ejecting any disc I inserted. The PMU reset cured that problem long enough to complete a project. I am planning to replace the drive in the near future.

  • Dealing with dead cd/dvd drive

    So my cd/dvd drive seems to be completely dead. I purchased a Sony dvd rewritable drive (DRX-830UL-T). But, duh, the included software I need to install to get it going (apparently Toast 6 Lite) is on CD, and of course, my drive doesn't recognize anything now.
    Anyplace I can get the download online, given that now I've paid for it, so I can get to writing my DVDs again?
    Thanks for any suggestions.
    iMac G4   Mac OS X (10.3)  

    Toast won't help read CDs/DVDs, it's only for burning. Try installing the Patchburn driver. 
    cheers
    mrtotes

  • Stuck: Need Disk repair but DVD drive dead and only have USB 1

    [1 Ghz flat-panel iMac with USB 1 ports (no USB 2) and also Firewire 400]
    I noticed a strange discrepancy (small but concerning) between the size of a folder on hard drive (folder of all mp3's with no subfolders) and the backup of the same folder on a mounted thumb drive.
    (The size difference was not due to any invisible .DS_Store files and both folders are displayed in List view format.)
    Disk Utility reports three things:
    1. Incorrect number of thread records
    2. Volume Bit Map needs minor repair
    3. Checking volume information.
              Volume free block count",0)   [I might have mangled this line]
    (It should be 13438611 instead of 13437937)
    Here is the GOOD (but these are useless as explained under the "Bad"):
    - I have a Tiger 10.4 boot DVD for a repair ==>but see below
    - I also have a Disk Warrior disk (never used)
    Here is the BAD:
    - My built-in optical drive [Pioneer DVD-RW DVR-105] is -- I now discover - defunct and DEAD - it does not run the Tiger Boot DVD (in pristine shape).
    - I bought an external SuperDrive (unopened) but I believe no boot from USB 1 is possible in PowerPC so a SuperDrive with USB 1 is useless.
    Questions:
    1.) Is there any way to boot from some external source (optical drive is DEAD) to run Disk Utility and/or Disk Warrior? -- I see none in this case! (gulp).
    2.) More importantly (and this is my fundamental concern): Do the three Disk Utility hard drive issues constitute any direct threat to the integrity of my files?
    I have almost everything backed up to duplicate thumb drives over these many months as standard practice.
    Are these Disk Utility errors fully isolated to hard drive directory-keeping...or do these directory damage errors pose the possibility of mangling or harming my files or their metadata (filesize, etc.).
    Put another way, when files are backed-up from a hard drive under the Disk Utility reports above, do they remain unharmed and undamaged by the situations reported by Disk Utility?
    Thanks,
    Bill

    Jeff and Michael,
    Thank you both for your generous and thoughtful input.
    Michael: As I slept on it overnight, the exact same idea occurred to me of trying a Target Mode to the iMac from my Lion MacbookPro (I have it but stupidly have yet to use it much!).
    I did buy a Firewire 800 (MBP) to Firewire 400 (iMac) adapter cable a few months ago!
    CONCERN: Would there be potential compatibility issues or risks in running Lion 10.7's Disk Utility against the hard drive of the old OSX 10.4 iMac in Target Disk Mode?
    ==> Assuming an "it's ok" answer to the Target Disk question, would the majority of users agree that the Target Disk Mode would be more prudent than running:
    fsck -fy   in Single User Mode
    I have never done fsck -fy before especially because I was under the impression there were issues with Journaled drived but from what I have read today...it looks ok to do)
    Jeff: Can't thank you enough for the reference to the OTW DVD drive. I might first invest $10 in one of those DVD lens cleaner disks that I've read about. It's probably not the issue or else why would the drive read commercial Music cds perfectly well!
    Thanks,
    Bilil

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